Brookdale Westover Hills

We chose the community because you could tell that their staff was in touch with their patients/residents. My dad and I reviewed several places and neither of the other two places we went to seem to have much of a relationship with the residence.

We picked this community because, it felt like an apartment and not a hospital. Also, it was close to us, and we liked the location. Great so far. Very friendly and long standing staff.

We tried to convince our elder matriarch (his ex wife) that she could save half of what she spends living alone with 24 hr caregivers if she lived there. We picked this community because it fit his budget, needs, and was close to us in Hudson Oaks.

We toured Brookdale Westover Hills during our search for Assisted Living for our loved one. We had a very detailed tour, it was great! They also gave us a brochure, guide, and the monthly Activity Calendar. They answered all of our questions!

They try to help residents have positive experiences based on need and abilities. I would offer qualifications about this specific location. It was not the nicest one we saw but it was this one that had three floors so my sister could feel safe. I would recommend to others.

in the memory care building, residents have to wait for meals to be delivered from main building. Sometimes late. Food is good. Activities - getting much better. Not enough care staff. Some are there just for a paycheck. I believe all of these care centers are struggling with the same issues. As far as value - it's too expensive.

It is an excellent place with very caring staff and they truly do care about the residents. I would recommend them to anyone who can afford it. thought this was a great place and very caring staff. Management worked with us on the cost. The staff doesn't just wheel the resident in the hall and leave them they make sure they are very active throughout the day. My mom was able to do things there she hadn't done in a very long time. Such as bake cookies from scratch. I believe in them and they made us feel like family. It is a beautiful and peaceful facility. We are so glad our mom was there vs a traditional nursing home. And we would not have found this Wonderful place without the help of A Place For Mom. Thank you for all that you do, to help families such as ours having to make difficult decisions for Thier loved ones hoping it is the right decision.

We really like the smaller size of the community, everybody is pretty much on a first name basis. The staff members are so friendly and the community is kept very clean. There are so many different activities for the residents to do, our loved one says there is almost to much to do. They have board games, dominoes, bus trips twice a week - they have gone to grocery stores, dollar tree, and even went to look at Christmas lights. Our loved one also does an exercise class every morning. We would recommend Brookdale Westover Hills to other families based on our experience

I thought Brookdale Westover Hills was a nice place. It just wasn't what we were looking for. The room layout was our least favorite of the places we toured. There was no kitchen, and I don’t think they advertised that very well. There was just a little microwave and a dorm fridge in the room. It was certainly not a bad place - it just depends on what you're looking for.

I thought Brookdale Westover Hills was a gorgeous place. But they couldn’t take care of my loved one's transfer needs.

We've experienced a very professional and very courteous staff that appears to be interested in the wellbeing of my mom. They seem to go out of their way to take good care of her. I live out of state, and I feel comfortable that they're taking good care of her even though I can't be there.

The staff members are all very friendly and they react quickly when there is ever any questions or problems that arise.

We experiencing a lot of problems right now. Most of it is due to the temporary employees that they have hired because of all of the turnover. Her room is not being cleaned, the food is cold, medications are mismanaged, and there are very little activities provided. I am hoping things improve as new staff comes on, but right now things are not going well.

I would recommend you not put your loved one here. There has been a lot of staff turnover. It doesn't seem there is a lot training given to the caregivers. In the dining room the residents may wait up to one hour before getting their meals. There is no water set out on the table, when the residents get down to the dining room. Sometimes the food is good and other times it is seriously overcooked.

I would recommend this community to others based on my experience. The community is neat and clean and the staff is very helpful and friendly. The food could be better my loved one does not like some of the options.

They're great. I've really liked them. The staff have been very helpful and have communicated not just with the resident but with the family as well, so we know what's going on. We appreciate that, in case our loved one isn't able to relay information to us. She's made some friends there and has been very well cared for.

Ratings answered above.

When we moved our loved one from assisted living to memory care they assured us she was going to get that one on one attention, and get more engaged. and that was not the care. They really do lack activities. However the rooms at the community would be a 4.5 out of 5.

Some activities this community has is bingo, movie nights, wine days and book clubs. They put out a calendar showing all the activities. During Christmas they have Christmas Carolers. Our loved one loves her room, she has a one bedroom. The rooms are very nice, and the community layout is easily accessible.