Brookdale Westover Hills

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Ratings answered above.

When we moved our loved one from assisted living to memory care they assured us she was going to get that one on one attention, and get more engaged. and that was not the care. They really do lack activities. However the rooms at the community would be a 4.5 out of 5.

Some activities this community has is bingo, movie nights, wine days and book clubs. They put out a calendar showing all the activities. During Christmas they have Christmas Carolers. Our loved one loves her room, she has a one bedroom. The rooms are very nice, and the community layout is easily accessible.

Westover Hills is a good place. The accommodations are very nice, environment feels cozy. The people that work there are very helpful and willing to assist. The location is good for my family. My loved one hardly complains about the food.

We are blessed that there is a place like Brookdale for my mom.. I really think they try hard but they do have their challenges. They really try to stay in communication with families and they try to do special and creative things for the families and residents. After looking at a lot of place, I chose this community because I liked the appearance of the community and how friendly everyone was there. The residents who live they are fairly active which has been good for my mom. I would recommend this community to other families.

Excellent personel and installation

Mom really liked this facility and found it quite comfortable. She isn't quite ready for assisted living but felt this was a good option when she was less independent.

Beautiful property with friendly residents and a patient, caring staff. We were very impressed by every aspect of our visit and think that this is the right place for Mom.

Very nice. Friendly environment. The grounds are not fenced and I was worried that my Mom could get lost if she went out the front door. Otherwise, the living space and the amenities are exactly what I am looking for.

My dad has been at Brookdale Westover since mid [date removed]. It’s a lovely facility. Most of the staff is great. The med techs, resident assistants and kitchen staff really know the residents and do a good job making sure they are comfortable and well fed. However, the management team has been lax on responsibilities, follow up, confusion with billing, and communication. I believe it is a good place for your loved one but as with anyplace, you need to be up there to check on things often.

To far from our home. Was told by one person that when it came to end of life we would have to move my mother in law. When I received a follow up call was then told we would not have to move her that they would keep her through end of life.

My father has been here for a week and I’m just thrilled with the service. Everyone so very friendly!! We would not have made it through all that went through to get here without [name removed]'s help!

[Name removed] was great to talk with. She gave me the tour and we discussed so many options. Right now this is my top pick. The Patriot Angels organization was introduced to me and we are hoping that the VA will help us out. Very clean and professional, but warm and inviting.

Overall experience has been very positive. The staff seems to genuinely care about the residents.

Loved this place! I'm still looking around but this one is still top of the list. It is location that might be issue. Just a little far me to drive.

I also toured Brookdale Westover Hills. The person that took me around was friendly and knowledgeable. Th facility was clean and seemed to be in pretty good shape. It was a good experience, but not the best fit for my father at the moment.

My father is doing pretty well at this community. So far everything is working in the right direction. He does like this community, and I'am comfortable with his move here. For the most part the staff is good, but I do feel there is a lack of communication at times. Overall I do feel he is in good hands at this community. I have already recommended this community to my friends.

Was offered a tour that I waited for 15 min or more. Lady in front lobby had a strong smell of urine. Nice building but seemed under staffed and costly. The Administration seemed a bit rude and in a rush

The staff where very willing to work with my parents needs and wants as far as giving them an apartment that would accommodate there living requirements . They had offered them a ground floor apartment that had a great view and access to the courtyard in the back. I just did not like the overall floor plan that they had. All of the activity rooms and dinning room where all on separate floors which would make it very difficult for them to have gotten around.

Went in with a set appointment was told they were in meeting. I waited 30 to 45 mins. To be told the marketer was not there. The lady that gave me tour rumbled on about what the place would do for my dad. I ran into a old school mate that has her mother there said she would be honest that this place would not be the best for my father. Due to staff issues and there new ED did not seem to care of residents. My concern was nursing staff was not always available. I think first impression should mean alot. I recieved bad vibes i moved my father a different community.