Brookdale Westover Hills

I thought Brookdale Westover Hills was a gorgeous place. But they couldn’t take care of my loved one's transfer needs.

We've experienced a very professional and very courteous staff that appears to be interested in the wellbeing of my mom. They seem to go out of their way to take good care of her. I live out of state, and I feel comfortable that they're taking good care of her even though I can't be there.

The staff members are all very friendly and they react quickly when there is ever any questions or problems that arise.

We experiencing a lot of problems right now. Most of it is due to the temporary employees that they have hired because of all of the turnover. Her room is not being cleaned, the food is cold, medications are mismanaged, and there are very little activities provided. I am hoping things improve as new staff comes on, but right now things are not going well.

I would recommend you not put your loved one here. There has been a lot of staff turnover. It doesn't seem there is a lot training given to the caregivers. In the dining room the residents may wait up to one hour before getting their meals. There is no water set out on the table, when the residents get down to the dining room. Sometimes the food is good and other times it is seriously overcooked.

I would recommend this community to others based on my experience. The community is neat and clean and the staff is very helpful and friendly. The food could be better my loved one does not like some of the options.

They're great. I've really liked them. The staff have been very helpful and have communicated not just with the resident but with the family as well, so we know what's going on. We appreciate that, in case our loved one isn't able to relay information to us. She's made some friends there and has been very well cared for.

Ratings answered above.

When we moved our loved one from assisted living to memory care they assured us she was going to get that one on one attention, and get more engaged. and that was not the care. They really do lack activities. However the rooms at the community would be a 4.5 out of 5.

Some activities this community has is bingo, movie nights, wine days and book clubs. They put out a calendar showing all the activities. During Christmas they have Christmas Carolers. Our loved one loves her room, she has a one bedroom. The rooms are very nice, and the community layout is easily accessible.

Westover Hills is a good place. The accommodations are very nice, environment feels cozy. The people that work there are very helpful and willing to assist. The location is good for my family. My loved one hardly complains about the food.

We are blessed that there is a place like Brookdale for my mom.. I really think they try hard but they do have their challenges. They really try to stay in communication with families and they try to do special and creative things for the families and residents. After looking at a lot of place, I chose this community because I liked the appearance of the community and how friendly everyone was there. The residents who live they are fairly active which has been good for my mom. I would recommend this community to other families.

Excellent personel and installation

Mom really liked this facility and found it quite comfortable. She isn't quite ready for assisted living but felt this was a good option when she was less independent.

Beautiful property with friendly residents and a patient, caring staff. We were very impressed by every aspect of our visit and think that this is the right place for Mom.

Very nice. Friendly environment. The grounds are not fenced and I was worried that my Mom could get lost if she went out the front door. Otherwise, the living space and the amenities are exactly what I am looking for.

My dad has been at Brookdale Westover since mid [date removed]. It’s a lovely facility. Most of the staff is great. The med techs, resident assistants and kitchen staff really know the residents and do a good job making sure they are comfortable and well fed. However, the management team has been lax on responsibilities, follow up, confusion with billing, and communication. I believe it is a good place for your loved one but as with anyplace, you need to be up there to check on things often.

To far from our home. Was told by one person that when it came to end of life we would have to move my mother in law. When I received a follow up call was then told we would not have to move her that they would keep her through end of life.

My father has been here for a week and I’m just thrilled with the service. Everyone so very friendly!! We would not have made it through all that went through to get here without [name removed]'s help!