Belvedere Commons of Franklin

We have been coming in and out of Belvedere Commons of Franklin for awhile, we are always greeted by someone with a smile and are ready to help us. We have seen the staff interacting with the residents and the residents seem happy and content. I see them playing games especially Rummiku. All the residents look well cared for. I haven’t tried the food but I asked the residents how the food is, they say that it is much better than before. I would bring my loved one here to live. I hope this review will help you if you are looking for a place for your loved one.

Our family had a terrible experience related to safety, cleanliness, and overall care. My husband was able to get out of facility twice. Housekeeping was negligible was odor of urine throughout! The care an services provided were grossly misrepresented from the start. For starters, he was able to get out twice. Once due to gate left open and unattended. The director actually saw him walking outside in front of facility headed to Royal Parkway. On another occasion, he was brought back to Belvedere by a nice couple who saw him walking on Royal PKW and knew something was wrong. It could have ended badly. Food portions were small and cold. I was told he would be assisted eating. Only one of the aides did that. She worked nights and I can't remember name. I took food myself almost every day and left snacks. Prominent smell of urine throughout facility causing feet to stick to floor. The toilet in the commons areas was beyond nasty with excrement and urine. I was told he would have some type of physical activity. That did not happen. One of us (children or myself) were there every day at different times. I realize he had Alzheimer's and might not be able to do group activities, but was told he would get 1 on 1 stimulation during the week. Difficult to get information. I was told I could call and check on him. Seldom did anyone answer...especially at night. It was equally difficult to reach director or nurse for information. One nurse spoke very little English. We were in process of locating another facility when a UTI sent him to [name removed] and thankfully a spot opened at [community name removed] where he received quality care. Interestingly, [community name removed] cost comparison with Belvedere was negligible. Very short staff. 1 person on duty at night. It was a nightmare experience. I don't understand how it has remained open.

It's an old building with old issues that I am certain are expensive. plumbing (toilet flushing) was an issue. A/C units old and didn't cool when room door was closed. Maybe these things were on a list to get replaced as they were putting in new floors and repainting when we moved in in [date removed]. It was nice the helpers came by every room before meals to let them have time to get up front. It was affordable so I understand budget.

All of the staff seems to be fairly friendly at Belvedere Commons of Franklin. I feel like there should be more activities that include everyone. They probably need more Aides. My loved one's room is cleaner than it's ever been. I've eaten with him once and I thought it was tasty. He says the food is bad. I feel like he just doesn't want to eat. So far I'm pleased and would recommend this facility to others.

My loved one was a resident at Belvedere Commons of Franklin and everything was great for her here. The facility was very welcoming along with other staff members and residents. I would highly recommend this facility to family and friends.

My father lived at Belvedere for 9 months in their Memory Care facility. I would not recommend placing a loved on at Belvedere as we had too many issues with the level of care provided. Hopefully my review will help other families with their search. In spring of 2022, Belvedere Commons was purchased by Opal, prior to that it was owned by Grace Mgmt. After Opal's purchase, they cut nursing hours without formally notifying the residents and their families in writing and many of the staff and nurses have left. The management makes promises but does not follow through. My father fell during the middle of the night and no aide was given to him. He had a cut on his head and they didn't call 911 or have him sent out for evaluation. They didn't notify me. I had to take him to the ER the next morning when I arrived and found blood on his head and on the floor. No one contacted me.. There are many issues at Belvedere and the management team isn't transparent with the families.

My family toured 5 assisted living/memory care facilities for our sister and it was the STAFF and CLEANLINESS of Belvedere Commons that made our decision...Although the building is dated, it is clean, the kitchen where they prepare meals is clean and the staff...they genuinely care and there are plenty of them around to help our sister and us, when needed. We are so pleased to have been able to join their family and have them join us. I would recommend Belvedere Commons to any family in search of a facility such as this.

The day to day staff and the staff that are taking care of our loved ones are just excellent, and while the community is not dirty by any means there is still a little of cleanliness improvement. The meals and dining are reasonable. They are struggling with staffing just like everybody else, and management at the moment just seems to have a lack of compassion.

We chose Belvedere commons at the time because of the cost, it was really great when we first moved in but there have been ups and downs. We are in the flux of a lot of change and they just got bought out which is the reason I gave it a 3. We have lost our activities director so we do not have much going on at all. As far as I am concerned the care is fine. it is clean and they do their best. I am satisfied with the experience overall.

They didn't do anything they said they were going to do. They have a good spiel they'll give you, but they don't follow through.

I would not recommend Belvedere Commons of Franklin to others for their loved ones. They didn't have enough staff. In fact, there were times I couldn't find a staff member to answer a question, especially in the memory care unit. It was very difficult to have a conversation via phone or email, it was a little better if the conversation was done in person. The number I would call would ring into the assisted living area, and then a staff member from assisted living, would have to leave and go to the memory care unit in another building to find the answer out for me. My loved one was able to leave the community after being moved to the memory care due to construction workers leaving a door open. There was another staff member that caught my loved one and was able to get my loved one back in to the community, and called me to inform me of this. I overall was very displeased with the experience. The community always had an unpleasant smell to it. The bathroom in my loved one's room was never really clean and the toilet wouldn't flush. Some of the caregivers I couldn't understand very well due to a heavy accent. The only way I would recommend the community is for the assisted living portion and if your loved one was able to assist with their own care.

Things are going well so far. Overall the staff seems to really care about their residents and many of them have a lengthy tenure here which is comforting. On the other hand, the facility itself is a bit outdated. They were recently purchased by another company and they are supposed to be making some enhancements to the facility to update it. The value is definitely there and I feel like my father is getting good care, there are just some improvements that I think they could make.

Compared to other places it is not the most expensive but it is well worth it. I would recommend this community

The location is great for me, it is right down the street from my work. We were also given a discount at move in which helped. One thing that really impressed me was the director had been continuously employed by the facility for quite some time. As far as I can tell the quality of care is excellent, one of the male nurses here especially has been great. My mom is enjoying the activities that are provided. The only incident I have had is with the checks, they cashed them before the date we had talked about and I was over drafted. They were very nice and apologetic when I brought it to their attention. I think the value for the money is better than other places that we looked into. Everything seems to be working out great so far.

Since my mom moved in, we have noticed that at times there is a strong urine smell in the hallways. We have also had some spotty issues with the cleaning services in her rooms, we have to remind them. They recently had a change in management, so we are hoping some things may improve. She is pleased with the food and the room sizes are very good compared to others that I visited in the area. The facility is also one story which is nice.

I've already recommended them to multiple people. It's a close-knit facility. Each resident gets their own apartment, and you can bring you own furniture. So my loved one feels at home, not like she's in a hospital. The staff always make her feel comfortable and always come in and check on her. They treat her like she's their own grandmother, and they are absolutely amazing. Everyone knows my loved one's name, and they will meet her at the door after a doctor's appointment and greet her by name. I feel no qualms about leaving her there. She is a very picky eater, and they have worked very diligently to find things that she likes. They have a church service every Sunday, and that was a big reason why we picked them. They do an amazing job of getting her to come out of her room and go to activities. I think it's an amazing value.