Maristone of Franklin

The staff have been great to our family so far and super nice with our loved ones, they have tried their best to be accommodating considering our loved ones situation .

This facility just got a new Executive Director and is going through changes. I hesitate to give feedback because things could change, but did want to share our experience so far and give feedback about how things are currently. Cleanliness of the overall facility is great, it's kept very clean. Housekeeping and cleanliness of Dad's room could improve. I will say the staff and nursing care overall has been amazing. I can honestly say, some of the staff are really good and have been the saving grace of this facility. However, they've started using agency staff and the more they do the lower the quality has gotten. There are a few regular staff who make all the difference. For example, the chef [name removed]. He is possibly the nicest person on the planet, so sweet and genuine. He's always high fiving the residents and uplifting them. He genuinely cares for the residents here and it shows. He's like Tinkerbell without wings! The food is ok and the activities used to be great but lately haven't been as good. The Activities Director used to really be on top of things, but hasn't been as much lately. They just switched to a new medication management company and the other one was so much better. We've had issues with them, mainly with charting and communication. The previous Executive Director was so accessible and that was a great thing and I loved it. He was great about communicating, texting, and calling. Always open to suggestions. I get the feeling that with the new Executive Director that won't be the case, but I'm not sure yet. The new ED just doesn't seem as pro or super interactive. The previous sales lady [name removed] was amazing. She was like the world's best advocate and would be quick to help resolve any problems. She's been promoted, so we don't have that anymore, but she was amazing. They are reasonably priced, but price and care needs can be tricky. That's something to be aware of. One thing we've had issues with is the resident 'contract' that they set up prior to move in. The contract is made for each individual resident based on their care needs and assistance level needed and is priced separately. Dad's contract included shower assistance/more showers, being checked on every 2 hours, and having assistance getting to and from dining. Those things never happened. I discussed it with them and asked about it. They ended up changing his contract and care/assistance needs to less. I think they did it because they didn't want to provide the extra care/assistance and not because he didn't need it. So that's been frustrating. There's a common area for the residents upstairs, but not downstairs where they spend most of their time. That's something I wish they would change. Overall, I don't mean to be completely negative. This place isn't terrible. We've just had some issues that I hope will improve and get worked out.

This community has an on staff doctor for the residents to use. However, my loved one's insurance won't pay for this as they haven't in the past. We now have to find our own doctor for our loved one. The staff are great people. This is an older community. The staff communication with the family has been good. The food is wonderful and my loved one loves it. The community has been able to accommodate my loved one's requests to eat in their room. There are three meals a day served, and there are choices to choose from. It would be nice to see more bingo played for the residents. Parties, religious services, bingo, and more are some of the activities offered by the community.

They are struggling with night shift staff but otherwise they are good. The people staff and residents are all very caring people. You feel like you are part of the family and is a great home. Maristone of Franklin has been truly wonderful all around and couldn't be happier with our families choice for our loved one.

They were understaffed, like everybody is right now. I didn't really see them doing activities. They just wanted to sit my loved one in front of the TV all the time, and if he would get up to go elsewhere or do other things, they would make him sit back in front of the TV, which resulted in some aggression. Again I think that ties back to them being understaffed. The food wasn't all that great. Every time I was there, I saw a hamburger with nothing on it and a handful of fries or chips. When I approached them about it, they said if he asked they would give condiments. But I don't think that's realistic to expect somebody with dementia to ask. I've been very disappointed in the way they handled things when he passed away. I never heard anything from any of the staff. They never contacted me or reached out or anything. I have a lot of mixed feelings toward them. Some of the nurses were very nice. The staff in general were so friendly at first when he went in there, but when he got aggressive, it was a whole turnaround. And especially with how they handled his passing, it was just very disappointing.

The residents are very friendly and seem a lot like a family. Our main contact at the facility is very responsive and takes action well. Some of the nursing is too busy to give thorough care, which understandably could be a bigger issue if your loved one is slower moving themselves. The facility is cleaner in the common areas than in our loved one's room, but it's clean overall. And he says the food is good.

Our family had a terrible experience with memory care at Maristone. We were not informed of a fall and then discovered a 20 pound weight loss. Our loved one was over medicated to ensure “compliance” and, as a result, quit feeding herself or walking. The director Insisted he was not aware of what was going on… my question is, “Why not?” When we entered the unit to move furniture out, the stench was overpowering and the room had not been cleaned for 2 weeks. Totally understaffed and lack of leadership…

This community is costlier for our family, but compared to our loved ones previous community we are much more comfortable with them being here. The assisted living side looks wonderful, but the memory care side is smaller. However they have at least 3-4 staff members every day, anda nurse on duty 24/7 which makes us feel at ease. This community is smaller so it reminds us of a residential care home. We finally feel that our loved one is in good hands and will be well cared for and safe.

Nice facility. The staff took a lot of time and even supported multiple visits for us. In the end, we decided on a location closer to family.

They were very friendly to get to business, and then once we had signed, a couple of the people we had talked to just kind of disappeared. The front desk was phenomenal though. The girl who works there is probably the best person I've talked to in my life. The place looked lovely. We just didn't get to experience much in the short time we were there, and also because of Covid.

We do not think they communicate well either it is internally or externally. They have nurses and doctors their in house, and we do not think they monitor their patients medically needs that well. Our loved one has more than one incident that resulted in her having to be hospitalized, we feel that if she was monitored more closely that could of been avoided. Our loved one was in memory care, and her room was not really laid out that well, but the community itself was laid out pretty well.

We chose Maristone because the staff was so friendly and the place was beautifully maintained. It was a great location for our family and my father-in-law to visit my mother-in-law. It is easy location while very quiet. My children in Nashville can easy come visit her too. Wonderful experience so far and we look forward to her enjoying many years there.

My grandma is here and she loves it. All the paperwork and the assessment felt seamless and reasonable. She loves her caregivers she calls them my girls. The staff is very friendly. They have always honored our special requests. Her room is fantastic and spacious. It feels like an apartment not a hospital room. She is raving about the food and the new chef. She enjoys some of the daily activities and the have communion 1x a week and mass 1x a month. There are a few minor things that can be fixed such as the nursing staff not signing off on the meds and better communication between them. I would recommend this community.

We liked this community when we visited. This community was our first choice, unfortunately they said they were not able to accept my loved one. This is a beautiful community and the person we met during the tour was nice.