Atria Riverdale-a wonderful place DG - Loved one of resident/client
Atria Riverdale is a very warm and welcoming environment. The activities are varied and constant. The staff is very attentive, kind and caring.
Fran R. - Toured community
I toured this community for my mother and her needs. The community is nice looking, and from what I saw everything looked great. My tour went well, but I preferred a closer location. While it offers much, this wasn't a perfect fit for my mother and her needs.
A nice place!! anonymous - Loved one of resident/client
My dad has only been at Atria for a short time and he is now moving to another state. I have only been at the community once when we took the tour. This community was the choice as it is kosher. The person who took us on the tour was very knowledgeable and my dad seems to like it there. I have heard no complaints from him.
Wasn't Aware Of Kosher Food anonymous - Loved one of resident/client
Things are going okay for my cousin over here at Atria Riverdale, but the one thing my cousin dislikes here is the food. All the food made here is Kosher and they do not inform you of this before you move in, I really think that is very important information that you and your loved one should be told about because my cousin is not kosher. The community looks really nice and the staff is very kind and helpful. Other places were really expensive but this place was a little more reasonable with their price even thought I still have my concern regarding what they are charging her. I give the community 3 stars and the food here I would give 1 star.
Response from Atria RiverdaleMarch 7, 2016
I appreciate you bringing your concerns to my attention. I’d like to help you and your cousin, so if you’re willing to continue this conversation, I invite you to send me an email directly at [removed].
Great anonymous - Loved one of resident/client
Although I do like this place very much and has been very good to our family, my one concern is its slightly understaffed. I feel like there could be a little more staff and then it would be perfect
Response from Atria RiverdaleJanuary 14, 2016
Thank you for taking the time to write this review. We strive to provide exceptional service to our residents and their family so I'm glad to know you're pleased with the service you have received at Atria Riverdale. If you'd like to share more feedback about your experience, feel free to reach out to me directly any time at [removed].
my impression of Atria--high standard nursing home K Yuan - Loved one of resident/client
Atria's overall environment is pleasant. clean and quite pretty. The staff . especially the directors , are very friendly and helpful. Food service, however, is quite boring and simple. Fish almost every day with little variety.
Activates they provide are mainly for very elderly and disabled people, like book talks, singing songs, , old movies, religious services, etc. Could be quite monotonous for some less disabled people.
I think Atria is a very high standard and well supervised nursing residence for elderly people with some disabilities. However, for healthy and normal elderly people, the residence is too high priced and not really for independent living .
Response from Atria RiverdaleFebruary 9, 2016
Thanks for giving me your valuable feedback. We strive to be the best possible senior living provider in the markets we serve. I’m happy to share these thoughts with our community leadership team and welcome you to keep the conversation going with me directly at [removed].
We like it anonymous - Loved one of resident/client
Everything is going good. We like it and my Dad likes it very much.
The people are extremely nice. anonymous - Loved one of resident/client
It's very nice and extremely clean, the people are more than friendly. Our loved one was apprehensive, it took her no time to say she likes it. The billing has been no problem at all. The people are extremely nice. A relative of the family, who is in need of a place that offers care, saw this, we had to them this place, and now that's where he wants to go.
The place is very nice, but they are understaffed like every place. anonymous - Loved one of resident/client
The place is very nice, but they are understaffed like every place. Sometimes the meds are off schedule. The other residents living here, are the biggest issue, there isn't a lot of diversity, and they are not very friendly, cliquish, and exclusive. They sometimes won't let others join at their tables. She likes the food. We have met with the team and they are very good about meeting her needs.
Wonderful.. anonymous - Loved one of resident/client
My loved one was there for one month on respite care. For her, it was wonderful. The socialization was wonderful for her. She loved going to the movies. The location is great because it's near the city. The shuttle service was good. It was a positive experience for her. We were very happy with everything. The only thing that was missing was an exercise room. (Care Services are not applicable, my loved one is independent.)
Needs better onboarding anonymous - Loved one of resident/client
I find the Atria team to be capable, friendly, and responsive to the needs of its residents. I did find the onboarding process a bit lackluster. While I'm sure they do this all the time for new residents for many of their clients this is likely only the first or second time. I wanted more handholding, help, suggestions, best practices, what to expect, etc. I felt I only got the questions I asked answered, and not proactively letting me know what I should be doing to prepare for this big change.
John - Industry reviewer
Very friendly. The place is nice and clean and staff is ready to help.
Great ! Sandy - Loved one of resident/client
They were very helpful on expediting my fathers move in date. They have been very accommodating since he has been there. The cost was reasonable.
A Trial is Important Pcalb - Resident/client
My visit to Atria was very enlightening. I decided to try it for30 days.
I went in with my husband on January 19th. By Feb 7 ,I was ready to leave.
Our experience was not what I expected. Too many services were not performed according to my original orientation.
Starting with the room which was too small for two people.
My husband was evaluated level 2 . He was suppose to get help mornings and evenings. Lucky I was there to guide them. There was no real schedule.
The dining room was always a long wait. The menu was not complete. You could get almost anything if you knew what you wanted.
Room was never vacuumed.
The activity staff was excellent.
It is difficult to service two individuals on different levels.
There was a lock down because of illness. We should have been sent home until it was over.
There were many things that should have been coordinated. One chief didn't know what the others were doing. We should have had a meeting with a social worker after a short time.
Getting home was the best we could do.
Response from Atria RiverdaleMarch 24, 2015
Your comments are very concerning to us. We would like to continue this conversation about your stay at Atria Riverdale. Please reach out to us directly at [removed].
Seemed like a nice place
Loved one - Resident/client
Our loved one's stay here was unfortunately only a very brief one, but overall Atria Riverdale seemed like a very nice place. It was a nicely decorated, clean, well kept community, and they had a lot to provide for their residents. They had a good variety of activities, and also seemed to do a good job with the food. Unfortunately on his first day here my loved one suffered a bad fall and was not able to return. We moved him in on a Saturday, and they seemed to have fewer staff available on weekends.
Nice place overall, a few difficulties anonymous - Loved one of resident/client
Overall I think they do a good job at Atria Riverdale, although we have had a few difficulties. From what I have seen the staff are all very friendly and willing to help out, and the facility itself is well kept and clean. My loved one is having a bit of trouble adjusting to this new style of living, but the staff are doing their best to help him settle in. We've had a mix-up or two with the medication service, but nothing serious. My loved one does not seem to enjoy the food here. I do like that they are pet friendly, I think having animals around is a big plus for seniors!
anonymous - Toured community
This place buzzed with activity... in part due to our timing (arrived as people were gathering for a program, plus renovation work made some common areas smaller). Multicultural, highly social community was a plus. More urban feel than other sites we visited. Staff stood out as extremely friendly and attentive.
Don't Be Fooled By Appearance
MyHonestOpinion - Loved one of resident/client
Don't be fooled by appearances. When you go and visit everything is nice and pretty and everything seems so well run. BUT - - - after your loved one is actually living at Atria Riverdale for a while, you realize there is massive confusion in management. Our latest complaint is that Atria, since January 2014, has been charging an ADDITIONAL $475 to medicate the residents. What was formerly done as part of the monthly fee is now being done for an additional $5000 plus annually and the system is not working. Residents are forced to leave their apartments to be medicated, often waiting in crowded conditions amidst confusion for the person administering the prescriptions to actually show up. Sometimes you have hunt the med-tech down to actually GET your medication. Mom sometimes has had to wait HOURS for her medications and, worst of all, SHE HAS BEEN MIS-MEDICATED at least four times to our knowledge. She's even missed medications because no one followed up to make certain she received it. One time she was handed her night time medications in the morning (luckily she realized that before she agreed to take the pills) and the "staff" has trouble following her doctor's changes in her medications, continuing to give her older medicines after the doctor has changed her prescriptions. Basically she is paying someone else to medicate her while she has to manage her own supervision to make certain it's being done properly. I'm sure this is not a unique situation and luckily Mom is on top of things enough to make sure something serious doesn't happen to her.
The attitude in "Wellness" (the euphemism used to call the nursing office) is not acceptable. Staff seems more concerned with their performance reviews than with the actual wellness of the people whose lives are entrusted to them. Their attitudes are at times argumentative, surly, and in general completely unprofessional and often, they don't return urgent attempts by the residents to reach them when there's a problem for several hours or even not at all.
In all honesty, we are deeply disappointed and feel that we've been misled as to Atria Riverdale's ability to address, maintain and protect the quality of life of their residents. We've been asked several times by people if we would recommend Atria Riverdale and we've responded "emphatically not." The only reason Mom remains there is because of the many deeply satisfying friendships she has formed with members of the resident community and the truthfully high level of caring and commitment she receives from the aids. Her leaving now would be emotionally very stressful to her, but she finds the mismanagement and bungling by the administration at Atria Riverdale extremely stressful as well. Cheech and Chong could do a better job of running this place.
Response from Atria RiverdaleJanuary 29, 2015
Your comments regarding your mother’s experience are very concerning to us. We would like to speak with you personally to gain a better understanding of the situation and work together towards a solution. If you are willing, please email us directly at [removed], including “Atria Riverdale” in your subject line so we may quickly include the right people who can help. We hope to hear from you soon.
I would recommend it highly. Resident - Resident/client
Everything is going really well. It's quite clean, and the staff is very friendly. The staff does seem to change from time to time. I rarely see the same person 3-4 times before it changes. It's a very good place. They have plenty of entertainment, with a movie every night, and people coming into play music. They have a very good dining room, the food is very good, and the menu are varied quite a bit. The food is is prepared well, and served well. I chose it based on the location, I like the area, and I can walk to shops and things within five minutes, and that's a big reason why I chose it. They provide transportation. I would recommend it highly.
I think this would be a goo... Anonymous - Toured community
I think this would be a good fit for my mother-in-law. I would give it 4.5