Five Star Premier Residences of Yonkers

Our mother is at Five Star and she-- as well as we her family-- couldn't be happier with the quality of care. The staff are genuinely warm, friendly, very caring, in addition to highly capable. They are highly attentive, responsive, sensitive, and go over and above in taking care of her needs--from basic personal to nursing to physical therapy to technical and computer help, and more. They have become a second family to our mom. There are also interesting and fun programs/activities for her to attend, led by intelligent, knowledgeable and talented people. And the food is healthy, fresh and delicious. She has made many good friends-- amongst the residents as well as the staff. We love you, Five Star, for loving and caring for our mom so well!

The staff were generally friendly, and seemed to be caring towards the residents. It seemed the program activities didn't seem to be the best. My loved one wasn't engaged in the activities, and was hanging out in different areas of the community. I never heard about my loved one participating in activities. I'm not sure if the staff were lacking to be able to provide the activities and engage the residents in the activities provided.

It is a very attractive facility. It's upscale looking. The staff has been very kind and helpful with my loved one. It's overall a good situation.

The staff at Five Star Premier are terrific and based on our experience so far we would without a doubt recommend this community to other families. We love the special attention and things they do for the residents. There is live music performances twice a week and even sometimes three times a week. The other day when we came to visit they even had an aromatherapy session for the residents. They have excellent medical care from the staff, psychiatrist and nutritionist.

My loved one is very comfortable here. Everyone is super friendly, and helpful. The safety is wonderful. Some of the activities that are available are library, outside performers, book club, cards and games, fitness classes, movies, happy hour, and more for the residents to choose from in the independent living area. The bonus is that if there are additions such as medication distribution there is a fee, but can would be a cost in the independent living area. There is a laundry room available to do laundry. There is dry cleaners available. There is a taxi service that is added onto the monthly bill, if used.

This community has been very great, and it is kept clean. the value has been good and the care services have been excellent. Due to COVID they have stopped most of the activities but they do have somethings online.

Due to COVID there hasn't been to many activities, but beforehand they had beading classes where you can make jewelry, as well as painting and craft classes. My mother really enjoyed those two activities. Having been to a handful of communities this was the first one that felt like a luxury apartment first, before any sort of assisted living or staffed building. The initial impression was more of a normal living situation, everything felt very clean, modern, and recently renovated. My mother had a very unique medical situation and this community was the first and only place to really listen and give creative way to care for her and handle her needs. We felt the other places were not going to be well equipped for her, but this place really took the time to meet her and understand her needs and take a chance on incorporating her into the community.

The staff at Five Star Premier is pretty friendly they are very attentive to the residence, they seem to really care about them. Due to mothers physical condition she isn't able to participate in the overall activities they offer to the residence. They do have live performances and lectures, they will have members of the orchestra come in and give performances. They have great social activities. My mother seems pretty happy with the food, the rooms are very nice.

The community is pretty clean. The staff is usually pretty good. The floor nursing staff is excellent and are very friendly and responsive. Before the Covid-19 pandemic, the people who were in charge of coordinating services like PT or OT, weren't very responsive to our requests, especially since our loved one had some very particular needs. The actual individuals giving the care have been quite good. Sometimes they are slow to communicate with us regarding changes in our loved one's care. Also before the pandemic, they were always featuring resident's art in the common areas of the community. They do seem to have attracted a good variety of different kinds of programming available for the residents. They seem to be a little weak in the memory care services area. They do have a memory care department, although they really were not well equipped to deal with the needs associated with memory care. For those who are more mobile, this would community would be a good fit. But, for those who need a higher level of care, perhaps not.

The times I've been there it's been very clean. The staff is very friendly. The care is very good. Unfortunately, due to the Covid-19 pandemic, there have been a lot of ups and downs and the community is on lock down. We felt at first they were a little slow to update us on the status of the community, but they have gotten better over time. My father loves the food. He doesn't partake much in the activities, but they do offer them for the residents. My father has his own room and needed some more care throughout the night so we needed to hire an additional aid with him. One aid in particular has been great with keeping up with him and letting us FaceTime us. We looked at a couple communities and brought my father up from Florida, and we were very happy up until this pandemic. We don't necessarily think it is the fault of the community, however, as this has been a very difficult time for everybody.

When I was looking for a community for my mom, I visited several places in the area, and Five Star had the nicest environment, was the most updated, and felt like the closest approximation to a luxury apartment building. Also, Five Star was willing to assessment my mom, work with us, and accommodate her unique set of the needs. The nursing and administrative staff have been very friendly in accommodating our requests as well. They have nice amenities available for the residents including a gym, beautiful library, and a business center with computers and printers to use. The food is adequate, They offer a restaurant style dining experience with menus and a hostess. The dining staff are aware of each residents likes and dislikes. I am happy to have my mom in a safe and stable environment.

My parents live in 5-star Yonkers for over 5 years. In the past year there is a bug problem, particularly flies in the hallways and residences. The problem is apparently worse for apartments over the dining room/kitchen. It is a awful to see my parents with 6-7 large flies a day swooping in their faces, in their hair and on their food. I contacted management months ago and got no response from [name removed], the director. The place looks nice but beware - would you rent from an apartment with a bug problem unchecked? Something just isn't right in this property lately.

I liked the whole place--the apts. were very nice, the food was excellent and they even have a gym with the equipment I like. I am considering living here.

great facility if only we could afford it

Awesome place

My sister moved in Five Star this past year and has adjusted well. The place is clean; most staff are helpful; varied activities and transportation to local stores, bank, trips etc. Sometimes the Dining Room Coordinator has been abrupt; or rushing us out before our bills were paid. One time when my sister came in for her birthday with 2 friends, the Coordinator said to her before being seated that she had to leave by 6:15. I was shocked at the impoliteness upon arriving on time for the meal. My biggest complaint is the cafe not being open daily as noted in the resident handbook. Often it is closed 2-3 times a week. My sister enjoys the breakfast and lunch menus. It is unfortunate that management has not resolved this chronic problem. A separate person (not an employee from the dining room) needs to be hired so the residents can take advantage of this service that is supposed to be provided. I trust that management will attend to this. It will make many residents happy including my sister.