Arbor Terrace Shrewsbury

We had a great experience with Arbor Terrace Shrewsbury, although it was less than 2 months before our loved one passed away. The public area was always clean, but his room often had dirty glasses and bowls. Empty water bottles sitting around rather in trash. Trash can would be overflowing. [name removed] and front desk staff were extremely friendly, helpful and caring. All the nurses and aides gave him lots of care and were very patient with him. He enjoyed his meals and the fact that they would cook what he wanted. Unfortunately his health prohibited him from being involved in the activities offered. But when visiting, the other residents looked very engaged and the type of activities offered looked appealing. The care he received was worth the cost. His room was spacious.

Arbor Terrace Shrewsbury is a beautiful facility. We ended up going with another Arbor Terrace location because they offered independent living. My mother just fit in better with the residents over there. I did not think she would gel with the people here as well.

Overall I thought Arbor Terrace Shrewsbury was fine based on our tour. They met the basic criteria for our needs. At that point, it just came down to personal preference for our loved one.

Arbor Terrace Shrewsbury was a gorgeous facility, but it was not the place for my loved one. They described themselves as a high end hotel with a medial back end. I needed something that was a medical front end and not so fancy. Also the person I met with for the tour was a little catty with me about the other places I was going to see. It felt like an elitist environment, which I did not appreciate. It just didn’t feel like the right place for my loved one to thrive.

I would rate the staff friendliness much higher than a 5 if I could. My father is getting excellent care here in memory care. They have plenty of activities provided and they do really try to encourage him to get out as much as they can. The food is very good and they have a nice variety. If it is not something he wants, they are very accommodating and will make him something that he does want. I would whole heartedly recommend Arbor Terrace Shrewsbury to any other family who is looking for their loved ones.

The tour was very informative. It looked like a very nice place and I would be surprised if it was not just as great as the facility that we ended up choosing. For us it just came down to the price and Arbor Terrace was a little bit bigger with more residents and we wanted something a little more small and personal.

I would highly recommend the community to others for their loved ones. It is a beautiful community and building, friendly, and helpful. The community was able to assist my loved one with their menu choices by adding a special menu and this has helped my loved one when choosing their meals. There are bus trips, bus trip on Sunday to church, church services in the main room, get togethers, and outside entertainment as some activities for the residents to choose from.

I would tell others that everyone is warm, inviting, helpful, and knows everyone's name and it is wonderful. The staff are ready to help and willing to communicate with you via email or phone calls. They have bingo, art projects, trivia night, movie, bus rides, happy hours, and more for the residents to choose from on activities.

We did the online tour with Arbor Terrace. From what I could see, it looked to be a little too confining and my dad really likes the open space. It is by a busty road and the location was just a little too far for us.

Our family had such a great experience, everything there was truly awesome and we would absolutely highly recommend the Arbor Terrace Schrewsbury community to other families and friends.

I'm not happy with the head nurse, waited until the late afternoon to let us know that our loved one didn't have their meds. I was able to get ahold of a friend to issue replacement medications. The aides are wonderful, and the community doesn't have enough to respond to the resident's call buttons. There are times I have to call the nurses to assist my loved one. If there is an emergency what is my loved one to do? I would like for this to change. The place is beautiful, though!

My mom is in the memory care unit and the staff is fantastic and we are very pleased with our experience at Arbor Terrace. They bend over backwards whenever they can and I am so appreciative of the,. The activities provided are great from what I see on the calendar, but my mom does not participate much. The day we moved my mom in my husband had the ribs that they served and he said they were really good. It is a lot of money but I know she is being well taken care of which gives me peace of mind.

The staff is friendly. The community is very clean. The food is very good, my loved one likes it a lot. They have lots of activities for the residents as Covid is ramping down. I would recommend this community to others.

Our family's experience at Arbor Terrace has been excellent. Whoever does the hiring for staff has chosen wonderful people. A few months ago it was necessary to seek assisted living for our mother who had mutable skeletal issues and short term memory loss. Our tour guide Shannon couldn't have been more knowledgeable or charming. We also found the director [name removed] to be excellent at her job, as is the nursing staff, and the operations department employees. Their receptionist [name removed] is a gem. It took awhile for our mother to become acclimated to living alone, but she feels comfortable there now. She has made friends, which is important. We've adjusted too and enjoy visiting at any time.

We are very pleased with the care of our Mother. She was formerly in another facility but prefers being at Arbor Terrace. Excellent care and communication with all staff.

So far so good as far as I can see. I really don't talk to my wife, but the community is clean and they keep her room clean. The staff is great and they make sure that my wife is good. I like that they have activities for her.

I met with [Removed], who was extremely kind and knowledgeable and gave me fantastic advice. She also gave me a delicious lunch! The facility was very clean and, happily, going through upgrades and renovations. I felt it was secure, clean, food was delicious, and lots of activities were going on while I was there.

We toured this community when looking for my mother-in-law and it was very impressive. It was newly remolded with a hotel like atmosphere. The rooms were gorgeous and on the larger side.We decided against this community because the common areas were very large with three stories.We felt that it would be too large and overwhelming for my mother-in-law so we chose another community in the area.

Loved this facility and are exploring options to see if mom will fit here. Waiting for feedback from my family.

I researched several places. The staff at Kensington, especially Sandy, were extremely caring , helpful and understanding. They made the transition as stress free as possible for my mother. The facility seems to have everything you could want for a parent and then some and most importantly the staff treated my mother with compassion, smiles and care.