Anthology of Town & Country

It is a beautiful facility. And the folks that work there are very kind. But if you are looking for a place you can trust to take care of your loved one - this is NOT the place. Not enough staff to support the residents and the staff they do have leaves like a revolving door. Often times there is only one nurse there to support the whole building of residents. Weeks will go without directors. No communication and because of lack of staff, not enough attention to residents. This place caused so much heartache, anxiety and stress on top of an already emotional time.

After much research to find a place for our parents we have been extremely pleased with Stonecrest. Everyone there genuinely cares about the residents and goes out of their way to make people feel welcome. We are so happy to have our parents in such a safe and caring place. There are so many different activities and you can tell that they are going out of their way to get to know what their residents would enjoy. Families are always welcome to attend activities with their loved ones - the luau was great!!!

We cannot recommend Stonecrest at Town and Country for the following reasons: * Our Mom experienced indigestion like symptoms her first night in and, as she has a pacemaker, we had to ask the nurse on duty three times to go examine her to rule out heart trouble as the nurse wanted to chalk it up to anxiety. * Her emergency call light went unfixed for over 24 hours and we learned that our Mom had to stand at her door calling for help. * She was put to bed in dirty street clothes when there were clean pajamas in clear sight. * The facility lacks adequate parking. *Our concerns were met with defensiveness - statements such as we love our residents, that doesn't sound like our staff etc. were made instead of listening, understanding and conveying a quality and risk control plan to ease our worries. We checked our Mom out after 7 days.