1-11 of 11 reviews
Pam B - Industry reviewer
In the heart of Naples
Great location close to shops and 75 and beaches.
Lots of activities and music and outings
Covid safety measures in place such as temp checks and questionaire
Staff is caring and helpful
Residents are friendly and happy
There is Assisted Living studios to one bedrooms and Skilled Nursing on another wing all under one roof which provides a continum of care
5 Stars, Highly Recommend
our mother is very content Anonymous - Child of resident/client
We have been able to visit and see her during covid and the staff is so friendly and so kind. She does not want to move and she is so happy here.
I would recommend this community to others
Beware anonymous - Loved one of resident/client
The worst thing is that my friend had diarrhea and they did not give her a shower or clean things up for five days. I brought it to their attention, it happened on a Thursday and they did not get someone in there to clean until Monday. My friend is blind and could not help herself. She has rung her buzzer and no one come. She fell in the elevator and no one came for hours. The activities are getting better.
Awful place! Do not send loved one!
The Sheehan Family - Loved one of resident/client
This is a poorly run facility. They had minimal medical staff to help with daily medications. There is one nurse for the entire facility. The staff is dishonest and very misleading about everything. They say they have checked on your loved one, only to find that they have been ignored and physically and mentally abused. There is almost no personal care although they assure such great personal attention. They are all dishonest and will lie about everything in order to get paid. They promise they can take care of disabled loved ones, and yet they leave them alone for half a day with dirty diapers and no shower. Do not send your loved one to Harbor Chase. Our father suffered and died from their neglect, which they will never admit.
anonymous - Loved one of resident/client
Very dirty and has leaks everywhere plus management will take their time or not even fix problem areas. I’ve seen abuse of elderly moreover, unhealthy living arrangements.
STAFF MEMBER (CNA-SKILLED)
I would like to take this opportunity to let you know that my mother [Removed] 94 years old, is staying at this facility now for over a month. One of your staff member [Removed] (CNA - Skilled) is very kind, professional and patience with my mother. She always mentions on how [Removed] helps her and how nice he is with her. I don't know to express my gratitude to [Removed] for being a wonderful person to my mother [Removed]. Thank you again!
Response from Adviniacare of NaplesJuly 24, 2018
Thank you so much for your wonderful review! We’re very glad that you and your family chose HarborChase for your mother. We’re happy to hear that you have a had a great experience so far and we especially appreciate you singling out one of our hard-working and dedicated associates. Every day, they are committed to providing the very best in senior living and care to our residents and their family members. Again, we thank you for taking the time to review us. We look forward to serving you and your family for years to come!
Motivational Staff!! anonymous - Loved one of resident/client
The staff have all been very motivational to my mother on helping her get involved with the different activities and techniques that the memory care unit offers. The meals they provide are tasty and have many different healthy options for my loved one to choose from.
Response from Adviniacare of NaplesNovember 23, 2016
Thank you so much for taking the time to rate us. We’re so happy that you chose HarborChase for your mother and we appreciate the wonderful compliments. We’r glad your mother is enjoying the chef-prepared food and the wealth of activities available daily through our Life Enrichment program. We also especially appreciate the kind words about our associates and care partners. Every day, they are focused and dedicated to providing the very best in senior living. Thanks again for your review. We look forward to serving you and your mother for many years to come.
Clean Community!! anonymous - Toured community
One of the things i liked when i went on tour was the friendliness of the staff. The community was kept cleaned. Some of the residents were gathered around a table playing cards. They seemed to have been enjoying the social interaction going on. Everything was well explained about the community.
Response from Adviniacare of NaplesNovember 23, 2016
Thank you so much for taking the time to rate us. We sincerely appreciate the wonderful review and we’re so happy that you had a good visit with us at HarborChase. We thank you for your kind words about our friendly staff, the cleanliness of our community, and the wealth of activities offered daily through our Life Enrichment Program. We hope you’ll come by again for another visit soon. Again, we thank you for your review and we hope we’ll have another chance to get to know you!
the sunny side of care there! Kim Bradshaw - Loved one of resident/client
the help there was thee BEST! we took our mom there as soon as possible! she has been so much happier there then aston gardens... the people are upbeat and happy and the place is buzzing instead of being so DEAD.
Response from Adviniacare of NaplesMay 19, 2016
Thank you for taking the time to rate us, Kim. We’re so happy that you chose HarborChase for your mom! We’re also pleased that you took the time to recognize our vibrant and upbeat atmosphere. Every day, our Care Partners strive to create a positive and uplifting environment for our residents and their family members. They work hard to make a difference in the lives of our residents by providing nurturing care that truly transcends the expected. Again, we thank you very much for your kind words and look forward to serving you and your mom in the years to come.
Review of Harbor Chase Memory Care in Naples, FL anonymous - Toured community
Brett the sales director was so kind and helpful.
It's working great for my mother. anonymous - Loved one of resident/client
It's working great for my mother. They have responded well to any of the minor issues that we have brought up. My mother loves the food, and if she doesn't like something they will bring her something else.