Volante Senior Living

My parents moved into Dancing River five years ago. I gave them a 5 star review two years ago so, as you look at the reviews, please note the date. Dancing River was a wonderful facility until new management took over in 2021. The caregivers that are still there are wonderful and caring people, but they are overworked due to the huge staff turnover in the last 9 months. We paid for Level 4 care (the highest level of care) for my father. When I visited him last month his room had not been cleaned all month, his laundry was overflowing (level 4 care includes daily laundry if necessary) leaving only a few clothes in his closet, his room smelled horrible, and there was feces smeared on his toilet and dried urine on the floor. He was getting depressed and no longer wanted to participate in activities. I spoke with [name removed] (acting director/management) about the issues. Unfortunately, my father passed away before we could move him out. Most of his friends were moving out for the same reasons.

Coronado Heights changed their name and ownership to Inspired Senior living of Las Vegas. It was very uninspiring. They get straight 1s in every category. When my stepfather passed away in hospice nobody at their facility even called me. They had his door shut even though he would be calling out for help. They did not even have a bed pan when he was bedfast. The facility leadership was very poor communicators and it was a miserable experience there which is why we moved them. The caregivers were lousy, the memory care area was dark and they didn't do any great engaging activities so my mother seemed way more depressed then.

Crescent Park has gone above and beyond with there care. I'm very happy and also my mom is to. The co-vid pandemic has been a big adjustment for all. Thank you for all your hard work ??

In the first week of my Mother moving into Dancing River, early in the morning around 7:00 am, she sat up in her bed (she requires assistance to get out of bed) and accidentally slipped to the floor. She pressed her alert pendant provided by Dancing River while she is bleeding from both arms and one leg from severe scraps she received. I received a call from Dancing River. I asked how long it took to respond to my Mom's aid. I was told they were not sure. She had significant scrapes on both arms and one leg as a result of the fall. Mom said it took a while for an attendant to arrive. I inquired with the Nurse and Director on the to the amount of time it took for the staff to respond to assist my mother. They advised it took 14 minutes to get to my Mother while she was laying on the floor in a puddle of blood. UNACCEPTABLE! The acting Director told me they hoped something like that wouldn't happen again. Really......He was not impressive when I met with him. I will say the Nurse [name removed] was great with my Mom, but she is only one person. We made arrangements to move my Mom to a different assisted living residence and moved my Mom out within the week. It took three weeks fyou,''Dancing River is for you! If you care about your family member, consider other options.

I feel that I have an obligation to inform the public about our tragic experience we had at Crescent Park in Eugene Oregon. The reason we chose this facility was they convinced us they were very safe. The guide showed us all the pull cords and alert beeper necklaces and said they had a huge amount of employees . What they didn't tell us was that they were trained to NOT HELP in a time of need. Because of possible liabilities. ??????!!!!!!! So on my dad's second day there, he invited his grandchildren and myself to join him at the weekly prime rib dinner the facility put on. He grew very quiet after he took a bite and I realized he was choking . I tried to pull him up to perform the Hiemlich manuver. Immediately i started shouting for help, there were many employees near by. NONE OF THEM WOULD HELP. THEY TOLD US THEY WERE NOT ALLOWED TO HELP. THEY HAD BEEN TOLD IF THEY HELPED THEY WOULD BE FIRED OR DISCIPLINED. THEY COULD ONLY CALL 911 AFTER THEY ASSESSED THE SITUATION. By the time help came my dad was already brain dead. Taken off life support two days later. He could have been saved. I feel that all should know the truth before putting your loved ones lives in the hands of these people who promise to take care of them. The reality of most facilities is frightful. My little girl has nightmares about her Grandpa. They were planning many more Monopoly games. How can people turn their back when someone needs help.

At this point I would have to give Franklin Park in boerne ONE HALF STAR. That is 1/2 star because it is a nice new place. The staff is very inexperienced. The med aides are not smart enough for the importance of that job. Administration is not available or seem to care. I don't think I would even leave my pets in their care. It has been opened 2 months and almost the entire staff has been replaced. That says a lot.