Volante Senior Living

I would recommend you avoid the memory care area of Grace Senior Living at Chesterfield. My loved one was there and there was an event that required an ambulance, and the staff never reached out to the family about this issue. My loved one ended up in the hospital for an extended period of time. I paid two months in advance and Grace wouldn't refund any of this money after only having my loved one there for a short amount of time.

I was not impressed with my tour of this community. The appearance of the community was not good. They could do a better job with the cleanliness of the facility. At the moment they are transitioning with a new director, and I didn't feel comfortable with that. The room they showed me was small. I knew from my tour that this was not the community for my mother.

The tour we had lead me not to pick this community. I feel the community did not have the adequate needs for my dad.

When we were first there, they had great management, but then the new management came in, they weren't clean, the staff weren't dressed nicely they just weren't proffessional, their shoes would be untied. It was bad. They just didn't know what they were doing, it was horrible. Their staff people were quitting and they would bring in people that didn't know what they were doing. I don't know who owns them now but I know what happened when he was there. Those people are gone. They fired everybody, and brought in new people, after we left. It's a beautiful building and the inside is nice. I would check it out to see what it's like now but that's how it was when we were there.

I would not recommend putting your family here at this community. It's several times I came in to visit my phone, remember and staff were sitting down on their phone. When I would go to management to complain of this issue, they just kind of blow me off and i'm not correcting the behavior. Not soon after I moved my loved one too much more professional/resident vauled community.

Would not recommend Volante due to their deceptive business practices. We signed a contract for an all inclusive pricing and in the first 5 months they violated the terms of our contract and tried to put us on a care package plan that increased our rent by over [removed]k a month. . It was way more than unexpected price increase It was the way they did it by voiding our contract and pressuring us to sign a new contract or move.

Just wanted to let you all know to stay far away from Volante Senior Living. We had an absolute horrible experience! We moved my Dad into Volante Memory Care, and it was the worst experience. Synopsis:*4 falls over 6 day visit*1 fall was reported to Hospice, when wife found him on the bathroom floor and asked that hospice be called, they require all falls to be reported. Volante is covering up falls ,and choosing not to report to Hospice*Volante did not allow Hospice to go in to see their patient* Next shift staff at Volante was unaware that they had a level 3 maximum care new patient in their facility. They did not know he was a fall risk. He was not checked on all morning on Saturday, until wife came in check on him.*Medications were given at incorrect times, and they did not double check that they gave him the correct medicine.* We were told he was getting the maximum level of care, then we found out he would need to pay extra for showers. Overcharged by thousands and gaslighted!

I cannot speak for the independent or assisted living section of this facility. My mom had Alzheimer’s and was in the memory care part of the complex. It’s terrible. A very expensive, locked apartment. The staff are not nurses and yet pass medications without assessing if a person should be taking them. They did not call emergency services until I showed up and found her slumped in a chair and slurring her words. There is one nurse and from our experience she has limited time with the residents. The techs that work mostly with these residents do not have medical training and no experience in how to redirect them, rather the solution seems to be to give them more medication. They could not even provide the dignity to ensure my mom had proper clothes on to eat a meal. This was a terrible experience and I regret ever having my mom stay here. It’s a business. A beautiful building but that’s it.

It used to be Inspired Living of Hanover. Volante Senior Living is the parent company who is owned by Inspired Healthcare Capital that has assets valued over 1.5 billion dollars and whose mission statement mentions investors profiting. Do some research. During our time there: Large turnover of employees, including management. Months at a time without a director, nurse, activities person or kitchen staff. They rely on out-of-state corporate staff who are rarely on site. All that is required by law is they are available by phone. Call buttons regularly don’t work. Response times unacceptable. Staff not seen for long periods of time. Very little interaction with residents. Administration is very “dictator” in approach. Multiple times initiated/demanded medication changes, or changed cares they had no physician orders to do. Medication management section lists “a focus on psychotropic medications” before non pharmacological.

My mother moved in to Rolling Rivers in July 2023. My sisters and I looked at 5 facilties before we made our decision to move her to Rolling Rivers. We loved the Marketing Director & the Executive Director at first sight and felt comfortable with our decision. Answering my mother's call light has taken anywhere from 30 to 70 minutes while my sisters and I are there. What if we were not there watching and timing? Ordering medication is another issue. Mother went without her anxiety medication for 4days. We have left messages for the nurse, but never get a returned call. We are very concerned about the decline of the community's standard of care and they increased our mother's rent by 10%.

[name removed] is [name removed] best friend and [name removed] is [name removed] daughter they are all no good and [name removed] has a record so it’s obvious they do not do background checks and [name removed] is an does not know how to speak to her staff she is very rude and curses a lot and [name removed] covers up for [name removed] and [name removed] just needs to retire she does not know how to do her job correctly and does not know how to staff or do the scheduling . The staff deserves better pay and didn’t get a Christmas bonus a lot of us residents wanted to give the staff bonuses but was told volante / rolling rivers said we could not do that. you will see more of us moving out and the rent is way to high.

I Went For A Tour And Its A Very Nice Facility But Once You Look Closely It Needs A lot Of Repairs And Was Very Dirty , The Staff Seemed Nice I Feel Like Management Was Very Pushy They Kept Trying To Get Me To Change My Mind. Also Over Heard A lot Of Gossip With Concierge And A Manager And Coworkers All Standing At The Front.This Facility Wasn't For My Loved One Its Just To Expensive Definitely Not Worth it.

We put our parents at Franklin Park in August 2022. I can’t say everything that went wrong while they were here because I’m limited on characters. Let’s just say RUN don’t walk from here do not leave your family here!! The administration staff is horrible and can’t believe a thing they say. They are in the business for money not taking care of our loved ones. There was an only a handful of caregivers I would trust my family with. Please rethink leaving them here.

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.

Terrible facility...You do not want to put your loved one under their care. Short staffed all the time, terrible food. I could go on. When your loved one is forgotten and takes the staff 2hrs to get them up for the day.. No words for this except worried about safety and care of our loved one. Shame on them...

Worst facility for your loved ones. No care at all. This is purely business. No concern at all and the management are terrible. I would go shop around town. There are a few around that makes youre loved ones feel at home.

WE HAD ARE MOM HERE NOT VERY LONG HOUSEKEEPING 1 day a week. STAFF IS VEEY RUDE! management SUCKS!! THE NEW COMPANY NEEDS TO COME A LOOK WHAT THEY BOUGHT. CHANCE IT MAKE IT WORTH THE MONEY! FOOD SUCKS TO

This used to be an amazing community with great leadership - but since the news owners took over this year - it has really gone downhill. The care for the residents is not there - and the new managers are pretty clueless, with corporate leaders MIA. Food really lacking.

Since new owners took over The Reserve - now The Gardens, this community has really gone downhill. All of the amazing managers that were in place have been asked to leave or fired and we are now left with non-caring staff and managers that are clueless. I will be moving my mom out very soon. Many issues with billing and no communication with families like we had in the past. Sad to see this happen.

Please read this review before your put your love one on this facility, I won’t ever recommended this place, we were in the rush to place my father in law in hospice and my mother in law, for memory care , my FIL pass there,she was I n lot distress I keep asking the nurse practitioner to help her with some anxiety meds and something to help her to sleep, it was to much for her to take, the nurse practitioner told me he can only offer melatonin because that how it works, she keep tell me she don't like the facility nurse she always saiid she was a very rude, a week after my husband got a call from her very scare saying she was in a gas station, we call the facility and because it was Sunday is worse the short on staff it took about 20 call before someone answer, they had not idea she was gone, my mother in law was able to open The window of her room who was facing the street, is a very long story they don’t want to take responsibility of her been gone.