Volante Senior Living

It's not a bad place but there are likely places with better value. We picked this community because my loved one had a criminal background from a long time ago and couldn't pass background checks.

[removed] became Inspired Senior Living, then changed hands again and is now Volante. Since the most recent administrative staff turnover in the spring of 2024, the facility has become 100% "corporate". There've been some surface improvements for appearance, some new policies enacted, and everything is now obviously profit-driven. Some families will appreciate this, but mine really misses the home-like, happy-close-knit-team, common-sense dynamic we signed up for with [name removed]. Also, dealing with the Volante business office is a nightmare. Fortunately, some of mom's favorite caregivers from the [removed]l days are still there, but Volante no longer has an onsite nursing/care supervisor. Mom's standing order for a UA (when when she clearly has a UTI) is no longer followed through with. I'm fortunate enough to live locally and can keep tabs on missed showers/meals and other things required for mom to be healthy.

There is no perfect place. Sage Spring is relatively new so staff was new. Also there was change in the director of memory care unit. My major complaint was that it was hard to reach staff in that section on the phone. Facility was short staffed nights and weekends. Usually if medical situation arose I had to deal with it. My loved one had COVID twice even though he was vaccinated.

The Sage Spring community does seem to be short staffed. Their food was horrible. [name removed] (director) was fabulous!! What staff was there were sweet!! With the exception of the food yes. [name removed] I overheard her offer to go to a fast food restaurant to get our loved one something because he wouldn't eat.

The pricing only includes laundry and apartment cleaning & there will be an upcharge for any assistance they need. Staff are very friendly but they have some pain points with technology (billing system, a/c units, neck lanyards malfunctioning). The food is not anything special but the activities they provide are good for seniors to stay engaged.

Our family had an in person tour and the lady who led the tour was almost to overly friendly and bubbly and for what they had to offer the pricing was to high. They did have a decent outdoor area and a nice trail that did circle the community with blueberry bushes, but it was off a busy street.

Sage Spring is a new facility therefore they have all new staff that are not necessarily trained on dementia care. Communication has been a problem and something they could definitely improve on. It is hard to reach the front desk and even harder to reach someone in the memory care unit. The facility itself is beautiful and the building is wonderful.

Definitely have a camera in the room so that the family can see what's going on with that loved one when they are not there. The biggest problem was the food, it wasn't good, Breakfast was fine but lunch and dinner were the same meal. We chose this community because that had availability and I looked at others and this looked to be best of the ones I've seen. I would not recommend this community to other families.

This is a newer facility and it looks really nice on the inside and outside. The only problem I really have is that the location is really poor. It sits in the middle of nowhere. There are churches nearby along with farming land and a freeway. There weren't very many balcony apartments and that was one of our requirements. Unfortunately, we couldn't pick this facility because they didn't have any balcony apartments available and we weren't happy with the location of the facility

I had recently taken a tour of this community for my mother. I thought they had a great first impression and all of the residents seemed to be enjoying themselves that I could see. I liked how professional the staff where and thought they did a great job with answering all of my questions that I had for them in detail. I also liked that they had an open floor plan that was easy to navigate through.

Dancing River Assisted Living was a nice and clean community. It was a little-tired looking and could use some updating so that it had better curb appeal. The staff members were friendly and professional. We chose another community that better suited our needs.

My Dad is a new resident at Dancing River and when he moved in I was wondering why the community didn't have some type of buddy system for the new residents until they are familiarized. i really think that would help. The home health agency the community uses is completely wonderful and they communicate with me unlike the staff at Dancing River itself. Overall, we are still trying to adjust but hoping that with time things get easier.

Very nice and upscale.

This is first thing noticed about this community, is that the landscaping needs improvements. When we got inside the facility it looked very nice and clean. The staff was kind and friendly. The marking person was informative and nice. They need to do a better job with the landscaping. The inside of the community is nice, but not the place for us.

When my mom was there they had a male fellow patient that would lose his cool and hit other people, including my mom. They said they couldn’t do anything to stop him. They continued to bill my mom for meds after she was no longer there. They never reimbursed her. The staff were not caring and they were rude. They would wheel my mom into a corner away from everyone else and ignore her. The staff seemed to take pleasure in making my mom feel bad. That is a long story. We really found no one that cared. They were just doing the absolute least.

The staff the med techs the activities Director are wonderful but the turnover in the front office left little to be desired.

For the most part the staff is very kind, especially during the day. Overnight is iffy. Very few activities, residents in pajamas right after dinner. The biggest issue is the director. Claims residents have needs that they don’t, insists on being paid for services not provided, seems to hate that it’s a memory care, argues with families and other providers, does not want anyone on hospice. I have never dealt with anyone like her and I hear my mom’s providers say the same thing. Facility “loves the psychotropic meds” and will insist they are necessary. Will claim anything possible as an excuse to use meds, even though providers disagree. The building is nice but the experience with the director has been horrible.

This assisted living has gone downhill in the past year. There is a shortage of caregivers and constant turnover. Issues are not resolved. Call buttons are often answered late or not at all. Sometimes medications and meals are late. Caregivers are minimally trained, primarily with no medical background. Some caregivers are nice, others are not. Because of the labor shortage, they take whatever they can get.

While our loved one was here we did not have a good experience, there was a lack of care and activities. Our loved one had no social interaction whatsoever, the staff would not even do a puzzle with them. Their laundry was not consistently cleaned and they were not able to handle our loved ones medication, they were not willing to work with us in anyway. It took months for us to get a refund. Everything about this community needs improvements and right now we would not recommend to other families.

Mom lived there just shy of 2 years and experience was very mediocre due to constant turnover of staff. She was very lucky to have a couple tenured caregivers that were amazing but the lack of staff ended up burning them out. Unfortunately, we recently had to move her out due to medication errors and lack of administrative presence/accountability. Very stressful for Mom to change environments but her safety/well-being took priority