VOA Care Centers, Minnesota

When we toured The Homestead it was very chaotic. There was only one receptionist and she was having to do all the covid screening, they could definitely use another person up at the front to help out. The facility itself was too large for our loved one.

During COVID I wouldn't recommend this community. The isolation and lack of community for our loved one wasn't good. They did allow virtual visits. The in person visits were very sporadic and not set up very well. This didn't make it comfortable for everyone.

In May 2019 a new Assisted Living Administrator & Clinical Director were hired. Less than a week of the new AL Administrator's start date a letter instructing the residents to use their pendants for emergencies only was distributed. If a resident has a "non-emergency", residents were instructed to either call the concierge (front desk) or walk to the desk & tell the staff what they need. (The assisted living residents live on both the first & second floors of Palmview.) Some of the nurses are extremely dedicated & caring, but it seems like working double shifts are becoming more frequent. Now that Palmview is fully occupied, it seems like no add'l staff have been added to assist all of the residents in a timely manner. I am giving the care services rating based on the new AL Administrator's pendant policy, not the actual care provided by the nursing staff. The nursing staff is doing the best they can to assist and provide care for the residents.

Where to being? Care plans not followed, excessive call button times, poor food, management not willing to make needed changes to protect and serve residents. Complaints never taken seriously. Unsafe transport with easy stand. This is a not a safe nor caring place for your loved one. Filed many complaints with State of Minnesota and they get fined but continue business as usual.

If you care for someone please do not let them go to this place. The care was HORRIBLE. The staff was cruel and completely uncaring about the clients. The client food prep floor was so sticky my shoes stuck to the floor. There were no lights in the bathroom and they could not keep track of the clients medication.

The nurse manager is constantly belittling and degrading staff; the caring staff don't stay long. She disregards resident/patient requests. Several times we have reported Mom did not receive pain meds, yet nurse manager claims they were given, while Mom endures intolerable pain. We were unable to find out what happened to meds ordered for Mom yet not given to her; somehow they "disappeared". This nurse manager is very rude and dismissive. Mom had been at this facility for over a year and we were finally able to move her to a much better facility with caring staff, proper medication administration.

Mom has been there about 2 years. Everything was great for about 14 months. Change in upper management sunk the ship. There are no employees there from 2 years ago. The temps they are using do not Care!!! It was a month of no showers, no crushed medicine, no laundry, ect. The lobby has NO one at counter to let anyone in or help anyone. Price keeps going up . This is the memory care side. Moving to [facility removed].

I do not recommend this place. Communication and transparency is just horrible and unacceptable. My mother has lived here 4 years (just recently into their memory care) and I feel very unwelcome by staff (newer staff) as turnover is very high. Some are just plain rude. Senior director ignored my message of concern and to speak with him. And they refused accountability/ liability for something a nurse broke in mother's home. She deserves better, and so do I, for her., we are very close, I don't feel she's getting good care. The studio's are very small, especially those in memory care, compared to the studio's in the assisted living units. Memory care is sectioned off/locked from the rest of the building, it feels like a locked up environment. I am checking into a better facility for her.

The place looks very impressive but their care for the patients was horrible! my mother called me at 4 am because she was confused and afraid so I went there to check on her and found the the aide sleeping on a couch. They were under staffed. 2 aides for 20 people was nowhere near enough. I wouldn't recommend them to anybody.

Stay away; don’t trust loved ones with this group.

We are so disappointed in the current administration of The Manor of Gulf Coast Village! As other reviewers have said, they promise wonderful services and produce nothing, Their mantra is " we are within the law". The staff is spread so thin that they cannot physically perform the duties that they are assigned with acumen. There have been times when a staff member was ill and they were not replaced or they were replaced with a rent-a nurse. The activities are juvenile, the food is uneatable and the staff on the floors who actually care, cannot do their jobs because they have too many residents under their care. One example is the lack of CNA professionals. They have 3 on the floor at night who must serve dinner to all 40 residents, take wheelchair residents to the bathrooms , dinner, activities, & the shower. Then they make-up beds, pick up laundry, wash it and return it, give showers to the ambient patients, and pick-up the trash from each room. They are all running to complete as much as they can, but a ratio of 3 to 40 is impossible. The staff nurses are also trying their best, but they are also constantly "blamed" for every and all mistakes and there are 2 for over 40 residents on the floor; at night, usually 1. The administration is consumed with filling the new building and the staffing is even less for the number of residents per caregivers. This is an expensive place and getting more so, the concern of the administrators is to " be a steward of the $$" not to be a steward of care for the residents. What the actual families are saying is true; the tours look wonderful; in actuality ,the administration could not care less.

Do not send anyone you care about to this facility. It looks nice but is grossly understaffed, & while administration will tell you the staffing is within state requirements, the residents are not well cared for. No one seems to care if their toenails are way too long or they have been sitting in urine & stool soaked diapers well beyond what they are supposed to be. The food is ok but nothing special & small portions. Keep in mind it will cost $8.00 if you want to eat with your loved one. There are some very hard working & caring staff members, but they are stretched way too thin. The rooms are supposed to be cleaned every week. My father's room was so filthy, he had ants & was getting bitten. They treated the bites, but still didn't clean his room. Complaints go unanswered, & they keep telling you they will look into it or take care of it, but they do not. Expensive to live here.

It looks very nice and is clean. However, Although the Nurse dispenses the med. I have found there are way to may mistakes. Meds missed or wrong meds given, on an almost weekly basis. The activities consist of bingo and sing-a-longs and the activities are fewer now than a year ago. The CNA changes a diaper and they goes and serves the food. Since they are not food servers your loved one may not get what is ordered, but what the CNA finds easy. Although the staff ratio to patient may meet State requirements, they are not sufficient to meet the needs of the 47 people who are there. The new facility will have approx 80 Asst. Living units and my understanding is the staff will consist of maybe one additional staff members to serve the additional 33 people, with an very pricey sticker.

My father spent a few months in this facility. The staff was rude and very unprofessional. Every day I would visit my father and he would be sitting in urine soaked clothing. His room was filthy and unsanitary. He was not getting proper nutrition. It was impossible to get any questions answered regarding his health. When his insurance ran out they made him leave and he passed away a week later. I would not recommend this facility to my worst enemy.