Viva Senior Living

Overall the experience has been good for Shirley my sister and how they relate to me. Always tell me everything I need and I would happily recommend this facility to anyone looking for a place.

Our family would and has recommended this facility to others experiencing this desease . The level of care has exceeded our expectations .

Great facility for the care provided at a reasonable cost.

Since moving my mother into Keepsake Village at Greenpoint in Liverpool, NY, we have been very pleased with the services and care. She has only been there for 2-1/2 months, but so far the staff has been very responsive to our concerns. We did have one issue that had to be brought to the director's attention, but it was dealt with quickly and we received a satisfactory result. The facility has activities all day long, even on the weekends, to keep the residents engaged. The food, from what my mother tells me, if very good (although she complains that they don't put salt on the table). They have several outings per month and seem to try to accommodate as many residents as are interested in participating. The facility is clean and bright and the staff always seems upbeat and has a lot of patience with the residents. Overall, I would definitely recommend Keepsake Village to anyone who has a loved one dealing with dementia or Alzheimer's and who lives in the Liverpool, NY area.

Toured this facility and very impressed. My brother also liked what he saw on his tour and moved in.

Very nice facility!!! Small pets allowed for extra charge (under 20 pounds). Private room within price range. Med administration part of base rate. Low community fee.

They got me out of me a hot spot. They were able to take my loved one in a short amount of time.

My Mother is a resident at Commonwealth Senior Living (Hbg.) From the very beginning she enjoyed the relaxing peaceful setting. When she first arrived the family was very concerned about her happiness & the transition from her home to senior living. Thankfully she engages regularly in group activities, devotional services, movie theater & art classes. She enjoys her fellow residents, the compassionate staff & the connectivity. We cannot say enough about [names removed] just to name a few. I have noticed the staff seems very respectful of my Mother's needs and her day to day happiness. Whenever we have a question or concern [names removed] are always very helpful. My Mother enjoys her meals because of helpful kind dietary employees. My Mother's room is always kept very clean & the facility is decorated so beautiful with seasonal items which brightens up the residents days. It is such a relief to see Mom happy and taken care of thanks to the wonderful staff at Commonwealth.

Greenfield is a great community and has lots of activities to keep the residents occupied and active. The staff is helpful, polite, and caring. The facility is clean and the staff responds quickly to any requests. My mother-in-law sees the value in being here and taken care of and safe.

They prepare good food that's warm. The housekeeping ladies that clean my room do a great job. I still enjoy my independence and am able to drive to the restaurants and shopping across the street.

Greenpoint has become a wonderful home for my 94 year old mother. After self care for 93 + years, it was difficult for her to adjust to a large apartment building. However, now, after six months, she has joined some of the many activities offered here and is comfortable with her new environment. She especially enjoys the entertainment. We greatly appreciate the attentiveness of various staff members to help her with getting settled. One improvement I would like to see is more of an effort on the part of Greenpoint to create an opportunity for family members to meet with or make comments to management.

I highly recommend this wonderful place! All the staff were so caring, patient and bent over backwards to fill my Aunt's demands which could be challenging for most. I felt she was treated with very loving professional care. The facilities were just what we were looking for. I would tell anybody there would be no choice but Southern Manor for my loved ones. I will forever be gratetful for their care and attention they gave to my precious Aunt.

My dad has been a resident of Greenpoint for the past 3 1/2 years. He is mostly independent with a few services. The staff at Greenpoint are amazing. Dad is not the most social resident but everyone calls him by name and know his favorite ice cream treat! Greenpoint staff members and administration have been very responsive to small needs that are not "listed" and are gracious about finding someone to re-boot his router or find a dropped hearing aid. Their response is very professional and personal in all situations and are understanding of our unique family needs.

The physical building is rather new, appropriately decorated with warm colors and nicely maintained. The staff is always willing to share information when asked questions. The more functional wing is short on activities that clients can participate in when the person is more introverted.

We were getting close to going with them. I was pretty impressed with them. I talked to a woman there who was very nice. I was only in the main lobby and talked to her and we were just getting into talking about what the finances were. I ended up finding another place but I was still very impressed with this place. It was very clean and nice.

What we like the most about Viva Senior Living is the size of the community, it is on the smaller side. Based on the experience we have had, we would recommend the Viva Senior Living community to other families.

Very friendly. Over the past year had a floor from the sprinkler that caused quite a mess overall very pleased. The front desk has 1 employee that is outstanding and extremely helpful. I am still questioning some of this. Hearing some stories from my dad about some uncomfortable situations. No complaints about the meals and dining except when shut down due to outbreak of Covid or norovirus. It sounds like activities are well planned but my dad does not participate in most of them. Hard stop compare but there was a price increase last year and there is another one coming. I know everything is going up so not overly concerned

The only reason the overall score was 4, is that getting paperwork for long-term insurance has not always been submitted in a timely manner. We have always had great communication with the staff and they have been attentive to mom's needs and well-being.

The activities person was exceptional with my Mom. Another person in the kitchen helped Mom a lot with bathing. They were very short on help, which caused issues. Mom went on hospice last year and that helped a lot. You get what you pay for I guess. We could not afford some of the other facilities.

We have enjoyed the community so far and feel the staff there has treated my mom well.