The Hearth on James

830 James St, Syracuse, NY 13203

Over 300,000 Families Helped

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The Hearth on James in google map
street view of The Hearth on James

About the community The Hearth on James

Hearth Management, a small, locally-owned and operated company specializing in premier senior living options, opened The Hearth on James in 2002. Since then, The Hearth on James, overlooking the city of Syracuse, offers easy access to shopping, medical services, and cultural activities. Our residents enjoy restaurant-style dining, daily social and fitness events, transportation, weekly housekeeping, and access to amenities for premier living in an intimate community.

The Hearth on James offers independent living for those seeking an active, fulfilling life without the worries of home maintenance. In addition, we provide Enriched Living, when individually tailored nursing care is necessary. You will have peace of mind knowing that assistance is available 24-hours a day to you or your loved one, whether here as an independent resident or taking part in our Enriched Living program. It's all designed to help our residents Live More® and achieve wellness in every aspect of their life.

Senior Living Options Offered

Assisted living
Independent living

Pricing for The Hearth on James

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Hearth on James

Health Care Services

Diabetic care
Incontinence care
Ambulatory care
Memory care
Medication management

Staffing & ancillary services

Hospice available on-site
Nurse
Podiatrist
Physical therapist

Meals & Dining

Meals provided
Guest meals
International cuisine
Professional chef

Room Amenities

Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Full kitchen
Ground floor units
Handicap accessible

Community Amenities

Transporation & parking

Resident parking available
Complimentary transportation
Property convenient to public transit
Uncovered parking

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Common areas

Outdoor common areas
Indoor common areas
Main street shops
Barber shop

Pets

Cats allowed
Dogs allowed

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Fitness center
Game room
Piano or organ

On-site dining options

Café or bistro
Private dining room

Activities

Devotional activities on-site
Devotional activities offsite
Protestant services
Catholic services

Reviews for The Hearth on James

4.4

(15 reviews)

Write a Review

Cleanliness

4.5

Care services

4.3

Staff

No data collected

Meals & dining

No data collected

Activities

4.3

Value for cost

4.5

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Verified Review
A Place for Mom has verified the person writing the review and their connection to the community
1-15 of 15 reviews
5.0
June 28, 2021
anonymous - Toured community
Tour of The Hearth

We toured The Hearth on James and loved this facility. The only reason we did not choose it was because of the location, it is in the city and my mom wanders.


4.0
November 11, 2020
Anonymous - Loved one of resident/client
My brothers experience with this community

The cleanliness of the community was very good, and we thought it was a very nice and safe community. The residents seemed very friendly and we didn't see anybody that was really sick or loud or disturbing to others. We would recommend this community. Our loved one did fall a couple and unfortunately had to be transferred to a new community.


4.0
September 28, 2020
Anonymous - Loved one of resident/client
Overall good community

During COVID we have to commend the staff members for being conscientiousness and follow protocol, however we do have two issues that we aren't happy with. The first one, is they are providing outside visits, but we sit at a table in the parking lot with no sun protection. Even if its cold, hot, or raining we have to sit outside on those tables. There is no plan on having the visits indoors with the weather changing. The other thing is, they send our weekly newsletters to the families stating everyone is still COVID free, but with those newsletters they are trying to sell us their cleaning services which is frustrating. However, besides these two things the community is great, its kept very clean and the staff is very professional. The staff is very friendly, and go out of there way to help us out. We did have an interaction with the front desk lady when we came to visit and she was quite snippy with us, but we do feel that our in-laws are at a safe place. They do complain about the food, they say it is not good at all. They are on the second dinner shift where by that point the tend to run out of a lot of items. During Lent they were very excited to eat the fish on Friday's but by the time it was their turn to be served the fish was already gone.


5.0
November 12, 2019
Pattye Hubbard - Loved one of resident/client
Verified Review
Welcomed!!!

Wonderful. I feel very welcomed by staff and residents.


0.5
November 14, 2018
Anonymous
Verified Review
Let the buyer beware

My husband wasn't at The Hearth on James. He was scheduled to go to Keepsake Village from a hospital setting. They took a $500 processing fee, a security deposit, and the first month's rent. Meanwhile, my husband needed a catheter so they could not accept him as a resident. He never set foot in Keepsake Village yet they kept over a month's worth of rent because the room was reserved for him. They should have given the room to the next one on the waiting list because they knew he wasn't moving in. I lost thousands of dollars & my husband died shortly thereafter.


5.0
August 22, 2018
Charles - Loved one of resident/client
Verified Review
Review of Hearth on James

The community is convenient and clean and has everything my loved one needs.


5.0
August 22, 2018
Fred & Ann - Resident/client
Verified Review
Review of Hearth on James

A pleasant setting - friendly employees


4.0
August 22, 2018
Max - Resident/client
Verified Review
Review of Hearth on James

Happy with my space, everyone is nice, like the menus for meals. We have a lot going on, activities, and the exercise room are great and my family loves to visit.


5.0
August 22, 2018
Anonymous - Resident/client
Verified Review
Review of Hearth on James

Very nice, been here 8 years. Husband was 5 in Keepsake. I like the food. Staff treats me well. I would say my friendships I have made here are great.


5.0
August 22, 2018
Violet - Resident/client
Verified Review
Review of Hearth on James

It's great


4.0
April 17, 2018
Anonymous - Toured community

This is a medium sized retirement, independent living facility, with lots of personal attention, beautiful furnishings and lovely staff. The food at lunch was terrific!! The activities offered are varied and fun. The local ownership is a plus for assuring quality. I will consider it when I decide to move out of my home. Very nice floor plans.


5.0
June 27, 2016
Maureen E Hewitt - Resident/client
Verified Review

I was very nervous when I first arrived here.That didn't remain very long.I never felt more at home by both staff and residents.I felt so comfortable that i ran for president of the resident council won.Surprise! Surprise!

Response from The Hearth on James

July 15, 2016

Hi Maureen! Thank you for your feedback! We are pleased to hear that you have had a positive experience with us at The Hearth on James. We are so happy to have you here as part of our Hearth family and excited for you as you begin your new role as the President of Resident Council! Congratulations! Thanks again, Kelly Kiggins, Executive Director


5.0
June 21, 2016
Martha - Resident/client
Verified Review

Feels right at home,people are great,Food is wonderful.

Response from The Hearth on James

June 23, 2016

Martha, Thank you very much for your feedback! We are pleased to hear that you are happy with the people and food. We love having you as part of our family here at The Hearth on James! Thanks again, Kelly Kiggins, Executive Director


4.0
June 21, 2016
Peter - Resident/client
Verified Review

I enjoy living hear.It is my home.

Response from The Hearth on James

June 23, 2016

Dear Peter, Thank you very much for your feedback. We are pleased to hear that you have had such a positive experience living with us here at The Hearth on James! We are lucky to have you as part of our Hearth family! Thanks again, Kelly Kiggins, Executive Director


5.0
June 21, 2016
emilia vitale - Resident/client
Verified Review

I like it here,the people make you feel like family.

Response from The Hearth on James

June 23, 2016

Hello Emilia! Thank you very much for your feedback. We love having you as part of our family here at The Hearth on James! Thanks again, Kelly Kiggins, Executive Director


Neighborhood around The Hearth on James

See what the neighborhood has to offer and what’s nearby:

The Hearth on James in google map

Frequently Asked Questions about The Hearth on James

The Hearth on James offers Studio and 1 Bedroom. Learn more.

The Hearth on James has received an average review rating of 4.4 based on 15 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.