They are fabulous! We are very happy with The Hearth on James!! It exceeded my expectations. The communication from staff is what makes all the difference.... Read more
Whether you’re considering independent living or assisted living, you’ll enjoy the cozy atmosphere at The Hearth on James. This pet-friendly community has plenty of homey touches, including an intimate reading nook, a veterans wall to honor those who have served our country, and a welcoming lounge perfect for a fireside chat with a neighbor or friend.
From its location in Syracuse, New York, The Hearth on James offers access to plenty of local attractions. Nearby, you can test your wits at the Museum of Intrigue escape room. If you enjoy the outdoors, you can visit the Dr. E.M. Mills Rose Garden, maintained by the Syracuse Rose Society. You can even volunteer to maintain these beautiful blooms if you wish!
This community provides a variety of activities to keep you physically and mentally active. Offerings include trivia, intellectual conversations, chair yoga, and dancing. You may also want to watch a favorite film in the movie theater, or head to the activities room for a game with a neighbor.
You’ll enjoy restaurant-style meals in the spacious dining room. This community also provides transportation for appointments and outings, and has a convenient on-site beauty parlor and barber shop. Your apartment will...
Read More
Total monthly costs depend on room type, select services, and the level of care needed.
Provides discounts to veterans, teachers and employees of certain companies.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
4.4
4.5
3.7
4.4
4.3
4.0
4.4
They are fabulous! We are very happy with The Hearth on James!! It exceeded my expectations. The communication from staff is what makes all the difference.
5
5
4
5
4
5
4
Response from The Hearth on James
February 2, 2023Thank you so much for taking the time to leave a review! Jennifer, The Hearth on James' Executive Director, and her team work very hard to make sure residents and their families feel appreciated, heard, and valued. This feedback means a lot to them. Thanks again!
It was nice but did not seem to be a safe space for my loved one. I had security concerns.
They are easy to work with, they were kind. They helped us through some difficult choices. My mom didn't end up staying there very long, but they were always willing to assist. They were constantly giving feedback. Overall, a very good group of people.
4
5
4
5
5
4
5
I would recommend you look at a lot of different communities and not to make a decision right off the bat. I believe they have promised more than they have delivered to my loved one. They are going through an enormous amount of staff turnover. The reviews from 2016 and 2017 were wonderful about this community. The community is in the city and there is a lot of city noise. The building is lovely, and they keep up the landscaping. They really do the best they can. The highest nurse level they have is LPN, there are no RNs on the assisted living side. They are kind to the residents and families.
3
4
3
4
4
3
3
We toured The Hearth on James and loved this facility. The only reason we did not choose it was because of the location, it is in the city and my mom wanders.
The cleanliness of the community was very good, and we thought it was a very nice and safe community. The residents seemed very friendly and we didn't see anybody that was really sick or loud or disturbing to others. We would recommend this community. Our loved one did fall a couple and unfortunately had to be transferred to a new community.
5
5
4
4
5
During COVID we have to commend the staff members for being conscientiousness and follow protocol, however we do have two issues that we aren't happy with. The first one, is they are providing outside visits, but we sit at a table in the parking lot with no sun protection. Even if its cold, hot, or raining we have to sit outside on those tables. There is no plan on having the visits indoors with the weather changing. The other thing is, they send our weekly newsletters to the families stating everyone is still COVID free, but with those newsletters they are trying to sell us their cleaning services which is frustrating. However, besides these two things the community is great, its kept very clean and the staff is very professional. The staff is very friendly, and go out of there way to help us out. We did have an interaction with the front desk lady when we came to visit and she was quite snippy with us, but we do feel that our in-laws are at a safe place. They do complain about the food, they say it is not good at all. They are on the second dinner shift where by that point the tend to run out of a lot of items. During Lent they were very excited to eat the fish on Friday's but by the time it was their turn to be served the fish was already gone.
5
5
4
4
5
Wonderful. I feel very welcomed by staff and residents.
5
5
5
5
5
My husband wasn't at The Hearth on James. He was scheduled to go to Keepsake Village from a hospital setting. They took a $500 processing fee, a security deposit, and the first month's rent. Meanwhile, my husband needed a catheter so they could not accept him as a resident. He never set foot in Keepsake Village yet they kept over a month's worth of rent because the room was reserved for him. They should have given the room to the next one on the waiting list because they knew he wasn't moving in. I lost thousands of dollars & my husband died shortly thereafter.
0.5
0.5
0.5
0.5
0.5
The community is convenient and clean and has everything my loved one needs.
5
5
5
5
5
A pleasant setting - friendly employees
5
5
5
5
5
Happy with my space, everyone is nice, like the menus for meals. We have a lot going on, activities, and the exercise room are great and my family loves to visit.
4
4
4
4
4
Very nice, been here 8 years. Husband was 5 in Keepsake. I like the food. Staff treats me well. I would say my friendships I have made here are great.
5
5
5
5
5
It's great
5
5
5
5
5
This is a medium sized retirement, independent living facility, with lots of personal attention, beautiful furnishings and lovely staff. The food at lunch was terrific!! The activities offered are varied and fun. The local ownership is a plus for assuring quality. I will consider it when I decide to move out of my home. Very nice floor plans.
4
4
4
4
4
I was very nervous when I first arrived here.That didn't remain very long.I never felt more at home by both staff and residents.I felt so comfortable that i ran for president of the resident council won.Surprise! Surprise!
5
5
5
5
5
Response from The Hearth on James
July 15, 2016Hi Maureen! Thank you for your feedback! We are pleased to hear that you have had a positive experience with us at The Hearth on James. We are so happy to have you here as part of our Hearth family and excited for you as you begin your new role as the President of Resident Council! Congratulations! Thanks again, Kelly Kiggins, Executive Director
Feels right at home,people are great,Food is wonderful.
5
5
5
5
5
Response from The Hearth on James
June 23, 2016Martha, Thank you very much for your feedback! We are pleased to hear that you are happy with the people and food. We love having you as part of our family here at The Hearth on James! Thanks again, Kelly Kiggins, Executive Director
I enjoy living hear.It is my home.
4
4
4
4
4
Response from The Hearth on James
June 23, 2016Dear Peter, Thank you very much for your feedback. We are pleased to hear that you have had such a positive experience living with us here at The Hearth on James! We are lucky to have you as part of our Hearth family! Thanks again, Kelly Kiggins, Executive Director
I like it here,the people make you feel like family.
5
5
5
5
5
Response from The Hearth on James
June 23, 2016Hello Emilia! Thank you very much for your feedback. We love having you as part of our family here at The Hearth on James! Thanks again, Kelly Kiggins, Executive Director
See what the neighborhood has to offer and what’s nearby:
The Hearth on James offers Studio and 1 Bedroom. Learn more.
The Hearth on James has received an average review rating of 4.3 based on 19 reviews. See all reviews.
Call (315) 422-2173 to reach a resident at The Hearth on James.
To reach a resident at The Hearth on James call: (315) 422-2173
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.