About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2024 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Pricing promotion
VERIFIED PARTNER

The Hearth on James

CompareSaveShare

830 James St, Syracuse, NY 13203

9.4
Review score
22 reviews
Add review
9.4
Review score
22 reviews
5 star
63%
4 star
27%
3 star
5%
2 star
0%
1 star
5%
See all reviews
8.4
Review score
321 reviews
17 facilities
For pricing & availability:
(866) 374-4058
Pricing promotion
The Hearth on James
CompareSaveShare
The Hearth on James
1717 Photos available
33 Floor plans available
The Hearth on James in google map
street view of The Hearth on James

Get pricing & check availability

Please enter a valid full name.

Please enter a valid email address.

Please enter a valid phone number.

By clicking “Submit”, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Julie
-
Family/friend
5.0
Our Experience
At The Hearth on James, the staff is their biggest asset. They got to know my parents well, as well as family coming to visit. Both of my parents have had hospitalizations since being there and the nurses were right on it, informing family and meeting our needs. Financially, it is a great

About the facility
The Hearth on James

Whether you’re considering independent living or assisted living, you’ll enjoy the cozy atmosphere at The Hearth on James. This pet-friendly community has plenty of homey touches, including an intimate reading nook, a veterans wall to honor those who have served our country, and a welcoming lounge perfect for a fireside chat with a neighbor or friend.

From its location in Syracuse, New York, The Hearth on James offers access to plenty of local attractions. Nearby, you can test your wits at the Museum of Intrigue escape room. If you enjoy the outdoors, you can visit the Dr. E.M. Mills Rose Garden, maintained by the Syracuse Rose Society. You can even volunteer to maintain these beautiful blooms if you wish!

Community Amenities and Services

This community provides a variety of activities to keep you physically and mentally active. Offerings include trivia, intellectual conversations, chair yoga, and dancing. You may also want to watch a favorite film in the movie theater, or head to the activities room for a game with a neighbor.

You’ll enjoy restaurant-style meals in the spacious dining room. This community also provides transportation for appointments and outings, and has a convenient on-site beauty parlor and barber shop. Your apartment will...

Read more

Senior living options offered

Assisted Living

Independent Living

Pricing
for The Hearth on James

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
1 Bedroom
Starting at $XXXX/mo
Unlock pricing
2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Current promotions
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.

Tours
at The Hearth on James

Select tour type
Select preferred date
Select preferred time

Compare

The Hearth on James
The Hearth on James

830 James St, Syracuse, NY 13203

Brookdale Manlius
Brookdale Manlius

100 Flume Road, Manlius, NY 13104

Brookdale Liverpool
Brookdale Liverpool

4055 Long Branch Road, Liverpool, NY 13090

Keepsake Village outdoor common area
Keepsake Village

138 Old Liverpool Rd, Liverpool, NY 13088

9.4
Review score
22 reviews
9.4
Review score
22 reviews
5 star
63%
4 star
27%
3 star
5%
2 star
0%
1 star
5%
9.4
Review score
29 reviews
9.4
Review score
29 reviews
5 star
38%
4 star
42%
3 star
14%
2 star
3%
1 star
3%
9.3
Review score
43 reviews
9.3
Review score
43 reviews
5 star
50%
4 star
33%
3 star
5%
2 star
7%
1 star
5%
9.0
Review score
18 reviews
9.0
Review score
18 reviews
5 star
72%
4 star
11%
3 star
11%
2 star
6%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

2

Assisted Living, Independent Living

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Amenities
at The Hearth on James

Healthcare Services

  • Staffing & Ancillary Services
  • Diabetic Care
  • Memory Care
  • Medication Management
  • High Acuity Care
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Pureed Meals
  • International Cuisine
  • Low / No Sodium
  • Kosher
  • Meals Provided
  • Room Service
  • Guest Meals
  • No Sugar
  • Restaurant Style Dining
  • Vegetarian
  • Gluten-free
  • Special Dining Programs
  • Vegan
  • Professional Chef

Room Amenities

  • Ground Floor Units
  • Bath Tubs
  • Cable or Satellite TV
  • Full kitchen
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Private patio, deck, or balcony
  • Fireplaces
  • Handicap Accessible
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • TV Lounge
  • Outdoor Common Areas
  • Meeting Room
  • Outside Patio
  • Central Fireplace
  • Library
  • Barber Shop
  • Indoor Common Areas
  • Computer or Media Center
  • Beauty Salon

Recreational areas

  • Piano or Organ
  • Game Room
  • Fitness Center
  • Raised Garden Beds

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • English

Activities

  • Wii Bowling
  • Qi Gong
  • Trivia Games
  • Live Well Programs
  • Stretching Classes
  • Activities On-site
  • Community Service Programs
  • Men's Club
  • Live Musical Performances
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Devotional Activities Offsite
  • Community Service Organizations
  • Pet-focused Programs
  • Happy Hour
  • Art Classes
  • Birthday Parties
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Cooking Classes
  • Karaoke
  • Holiday Parties
  • Wine Tasting
  • Choir / Singing Club
  • Brain fitness / Dakim
  • Book Club
  • Tai Chi
  • Intergenerational Programs
  • Day Trips and Outings
  • Forever Fit
  • Dances
  • Yoga / Chair Yoga
  • Gardening Club
  • Cards / Pinochle Club
  • Activities Off-site

Reviews

for The Hearth on James

9.4Review score22 reviews
9.4
Review score
22 reviews
5 star
63%
4 star
27%
3 star
5%
2 star
0%
1 star
5%
Viva Senior Living
8.4
Review score321 reviews17 communities
Write a review
A Place for Mom has scored The Hearth on James with 9.4 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Hearth on James has 22 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.3
Meals & Dining
4.3
Activities
4.4
Value for Cost
4.5
A Place for Mom has scored The Hearth on James with 9.4 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Hearth on James has 22 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Viva Senior Living
8.4
Review score321 reviews17 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
Julie - Family/friend
Assisted Living
May 15, 2024
5.0
Verified Review
Our Experience
At The Hearth on James, the staff is their biggest asset. They got to know my parents well, as well as family coming to visit. Both of my parents have had hospitalizations since being there and the nurses were right on it, informing family and meeting our needs. Financially, it is a great value for the room size and the activities offered, compared to a few other places that I looked at. It is a safe and secure building and my parents love the food and meal choices! I rated the cleanliness a little lower due to some painting needs and the outdoor area needing to be kept up better.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
April 26, 2024
5.0
Verified Review
would recommend
Our loved one who is a resident at The Hearth on James likes it and based on the experience so far, we would recommend this community to other families.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Value for Cost
5
Diane - Family/friend
Assisted Living
March 20, 2024
5.0
Verified Review
Recommended
I enthusiastically recommend The Hearth on James! When I first walked in the door for my tour, I was greeted by [name removed] at the desk, Christmas Carol's and engaged residents in the parlor for morning exercises. I felt welcome immediately! I knew the smaller setting and friendly, active residents and staff, offered the very sense of community that my uncle would enjoy. This would be his new home after leaving NJ to be closer to our family in Central NY. Since he moved in, he has had great care, met other residents and joined in the activities. Staff has been helpful getting him involved and meeting others. The nursing staff has contacted me a couple of times with concerns that we were able to solve together...communication both ways is terrific. My uncle loves the food and I don't have to worry that he's not eating balanced and with good nutrition.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
C.D. - Family/friend
Assisted Living
February 1, 2023
5.0
Verified Review
Exceeds Expectations
They are fabulous! We are very happy with The Hearth on James!! It exceeded my expectations. The communication from staff is what makes all the difference.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Hearth on James
February 2, 2023
Thank you so much for taking the time to leave a review! Jennifer, The Hearth on James' Executive Director, and her team work very hard to make sure residents and their families feel appreciated, heard, and valued. This feedback means a lot to them. Thanks again!
Anonymous - Toured community
Assisted Living
September 6, 2022
4.0
Verified Review
Review for The Hearth on James
It was nice but did not seem to be a safe space for my loved one. I had security concerns.
Anonymous - Family/friend
Assisted Living
August 15, 2022
5.0
Verified Review
Very kind and compassionate care
They are easy to work with, they were kind. They helped us through some difficult choices. My mom didn't end up staying there very long, but they were always willing to assist. They were constantly giving feedback. Overall, a very good group of people.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
May 23, 2022
3.0
Verified Review
Visit More Than One
I would recommend you look at a lot of different communities and not to make a decision right off the bat. I believe they have promised more than they have delivered to my loved one. They are going through an enormous amount of staff turnover. The reviews from 2016 and 2017 were wonderful about this community. The community is in the city and there is a lot of city noise. The building is lovely, and they keep up the landscaping. They really do the best they can. The highest nurse level they have is LPN, there are no RNs on the assisted living side. They are kind to the residents and families.
Cleanliness
3
Friendliness
4
Care Services
4
Staff
3
Meals & Dining
3
Activities
4
Value for Cost
3
anonymous - Toured community
Independent Living
June 28, 2021
5.0
Verified Review
Tour of The Hearth
We toured The Hearth on James and loved this facility. The only reason we did not choose it was because of the location, it is in the city and my mom wanders.
anonymous - Family/friend
Independent Living
November 11, 2020
4.0
Verified Review
My brothers experience with this community
The cleanliness of the community was very good, and we thought it was a very nice and safe community. The residents seemed very friendly and we didn't see anybody that was really sick or loud or disturbing to others. We would recommend this community. Our loved one did fall a couple and unfortunately had to be transferred to a new community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
4
anonymous - Family/friend
Independent Living
September 28, 2020
4.0
Verified Review
Overall good community
During COVID we have to commend the staff members for being conscientiousness and follow protocol, however we do have two issues that we aren't happy with. The first one, is they are providing outside visits, but we sit at a table in the parking lot with no sun protection. Even if its cold, hot, or raining we have to sit outside on those tables. There is no plan on having the visits indoors with the weather changing. The other thing is, they send our weekly newsletters to the families stating everyone is still COVID free, but with those newsletters they are trying to sell us their cleaning services which is frustrating. However, besides these two things the community is great, its kept very clean and the staff is very professional. The staff is very friendly, and go out of there way to help us out. We did have an interaction with the front desk lady when we came to visit and she was quite snippy with us, but we do feel that our in-laws are at a safe place. They do complain about the food, they say it is not good at all. They are on the second dinner shift where by that point the tend to run out of a lot of items. During Lent they were very excited to eat the fish on Friday's but by the time it was their turn to be served the fish was already gone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4
Activities
4
Pattye Hubbard - Family/friend
Independent Living
November 12, 2019
5.0
Verified Review
Welcomed!!!
Wonderful. I feel very welcomed by staff and residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous
Independent Living
November 14, 2018
0.5
Verified Review
Let the buyer beware
My husband wasn't at The Hearth on James. He was scheduled to go to Keepsake Village from a hospital setting. They took a $500 processing fee, a security deposit, and the first month's rent. Meanwhile, my husband needed a catheter so they could not accept him as a resident. He never set foot in Keepsake Village yet they kept over a month's worth of rent because the room was reserved for him. They should have given the room to the next one on the waiting list because they knew he wasn't moving in. I lost thousands of dollars & my husband died shortly thereafter.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Charles - Family/friend
Independent Living
August 22, 2018
5.0
Verified Review
Review of Hearth on James
The community is convenient and clean and has everything my loved one needs.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Fred & Ann - Resident/client
Independent Living
August 22, 2018
5.0
Verified Review
Review of Hearth on James
A pleasant setting - friendly employees
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Max - Resident/client
Independent Living
August 22, 2018
4.0
Verified Review
Review of Hearth on James
Happy with my space, everyone is nice, like the menus for meals. We have a lot going on, activities, and the exercise room are great and my family loves to visit.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Resident/client
Independent Living
August 22, 2018
5.0
Verified Review
Review of Hearth on James
Very nice, been here 8 years. Husband was 5 in Keepsake. I like the food. Staff treats me well. I would say my friendships I have made here are great.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Violet - Resident/client
Independent Living
August 22, 2018
5.0
Verified Review
Review of Hearth on James
It's great
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Independent Living
April 17, 2018
4.0
This is a medium sized retirement, independent living facility, with lots of personal attention, beautiful furnishings and lovely staff. The food at lunch was terrific!! The activities offered are varied and fun. The local ownership is a plus for assuring quality. I will consider it when I decide to move out of my home. Very nice floor plans.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Maureen E Hewitt - Resident/client
Independent Living
June 27, 2016
5.0
Verified Review
I was very nervous when I first arrived here.That didn't remain very long.I never felt more at home by both staff and residents.I felt so comfortable that i ran for president of the resident council won.Surprise! Surprise!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Hearth on James
July 15, 2016
Hi Maureen! Thank you for your feedback! We are pleased to hear that you have had a positive experience with us at The Hearth on James. We are so happy to have you here as part of our Hearth family and excited for you as you begin your new role as the President of Resident Council! Congratulations! Thanks again, Kelly Kiggins, Executive Director
Martha - Resident/client
Independent Living
June 21, 2016
5.0
Verified Review
Feels right at home,people are great,Food is wonderful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Hearth on James
June 23, 2016
Martha, Thank you very much for your feedback! We are pleased to hear that you are happy with the people and food. We love having you as part of our family here at The Hearth on James! Thanks again, Kelly Kiggins, Executive Director
Viewing 1-20 out of 22 reviews

Neighborhoods
around The Hearth on James

See what the neighborhood has to offer and what’s nearby:
The Hearth on James in google map

Frequently Asked Questions
about The Hearth on James

The Hearth on James offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored The Hearth on James 9.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (315) 992-6533 to reach a resident at The Hearth on James.

Similar communities nearby

Find Assisted Living

Photo of The Hearth at Greenpoint

The Hearth at Greenpoint

150 Old Liverpool Rd, Liverpool, NY 13088
Starting at $X,XXX+ monthly
8.8
Review score
36 reviews
8.8
Review score
36 reviews
5 star
50%
4 star
28%
3 star
8%
2 star
6%
1 star
8%
Studio, 1bd, 2bd
The Hearth at Greenpoint offers gracious retirement living complete with a full social calendar to allow residents with the opportunity to grow their hobbies and establish lifelong friendships. Even dining is taken care of, thanks to our Hearth-Healthy Dining. Located in Liverpool and just a...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top