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Trustwell Living at Eagle Pointe Place

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2700 Matthew John Drive, Dubuque, IA 52002

9.2
Review score
42 reviews
Add review
9.2
Review score
42 reviews
5 star
62%
4 star
21%
3 star
7%
2 star
0%
1 star
10%
See all reviews
8.8
Review score
1807 reviews
45 facilities
For pricing & availability:
(866) 374-4058
Trustwell Living at Eagle Pointe Place
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Trustwell Living at Eagle Pointe Place community exterior
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Jean M
-
Family/friend
4.0
Help for Mom
Everyone is very friendly. They really are trying to make Mom comfortable and make friends. They are very concerned about her and call me if they see a problem. Nice and bright and a lot of nice seating areas. There is always something going on to keep people active.

About the facility
Trustwell Living at Eagle Pointe Place

Trustwell Living at Eagle Pointe Place is a Senior Living Community located in Dubuque, Iowa. We are on the end of a residential street in the northwest corner of town just south of the Dubuque Soccer Complex. We are minutes away from Dubuque's beautiful parks, accessible fishing piers and the Mississippi Riverwalk.

We offer our seniors time for socializing, numerous activities, delicious meals and the security of knowing that someone is always nearby if you need assistance. In case of emergency we are close to both Finley Hospital and Mercy Medical Center.

Our community comes equipped with a beauty shop, activity rooms, therapy pool, fitness center, outdoor courtyards and friends around every corner. During the summer we take trips to the nearby Dubuque Arboretum and Botanical Gardens. Weekly trips for shopping, dining and casino visits are offered year round. When it's too cold and windy to go outside we make our own fun with happy hours, movie nights and live entertainment.

Our restaurant style dining room offers three enticing meals daily and snacks or alternate meals are always an option. Invite your friends and family to dine with us, we serve favorite like chicken and dumplings in addition to healthier options such as...

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Senior living options offered

Assisted Living

Independent Living

Pricing
for Trustwell Living at Eagle Pointe Place

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Trustwell Living at Eagle Pointe Place

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Trustwell Living at Eagle Pointe Place community exterior
Trustwell Living at Eagle Pointe Place

2700 Matthew John Drive, Dubuque, IA 52002

Oak Park Place - Dubuque community exterior
Oak Park Place - Dubuque

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Sunset Park Place

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9.2
Review score
42 reviews
9.2
Review score
42 reviews
5 star
62%
4 star
21%
3 star
7%
2 star
0%
1 star
10%
9.2
Review score
35 reviews
9.2
Review score
35 reviews
5 star
54%
4 star
34%
3 star
3%
2 star
6%
1 star
3%
8.0
Review score
3 reviews
8.0
Review score
3 reviews
5 star
67%
4 star
0%
3 star
33%
2 star
0%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Trustwell Living at Eagle Pointe Place

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Memory Care
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Professional Chef
  • Guest Meals
  • Meals Provided
  • Room Service
  • Vegetarian
  • Low / No Sodium

Room Amenities

  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Private patio, deck, or balcony
  • Full kitchen
  • Kitchenette
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available
  • Transportation at Cost
  • Uncovered Parking

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Pet Care Available
  • Dogs Allowed

Common areas

  • TV Lounge
  • Beauty Salon
  • Computer or Media Center
  • Central Fireplace
  • Indoor Common Areas
  • Outdoor Common Areas
  • Meeting Room
  • Library

Recreational areas

  • Swimming Pool
  • Fitness Center
  • Raised Garden Beds
  • Movie or Theater Room
  • Piano or Organ

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • English

Activities

  • Gardening Club
  • Cooking Classes
  • Activities Off-site
  • Dances
  • Art Classes
  • Bible Study Group
  • Birthday Parties
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Pet-focused Programs
  • Protestant Services
  • Christian Services
  • Happy Hour
  • Catholic Services
  • Community Service Organizations
  • Other Religious Services
  • Water Aerobics
  • Day Trips and Outings
  • Forever Fit
  • Devotional Activities Offsite
  • Live Musical Performances
  • Visiting Chaplain or Priest
  • Book Club
  • Quilting or Sewing Club
  • BBQs or Picnics
  • Intergenerational Programs
  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Community Service Programs
  • Men's Club
  • Karaoke
  • Wii Bowling
  • Holiday Parties
  • Trivia Games
  • Live Well Programs
  • Wine Tasting
  • Stretching Classes
  • Activities On-site

Reviews

for Trustwell Living at Eagle Pointe Place

9.2Review score42 reviews
9.2
Review score
42 reviews
5 star
62%
4 star
21%
3 star
7%
2 star
0%
1 star
10%
Trustwell Living
8.8
Review score1807 reviews45 communities
Write a review
A Place for Mom has scored Trustwell Living at Eagle Pointe Place with 9.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Trustwell Living at Eagle Pointe Place has 42 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.3
Friendliness
4.3
Care Services
4.2
Staff
4.9
Meals & Dining
4.5
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Trustwell Living at Eagle Pointe Place with 9.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Trustwell Living at Eagle Pointe Place has 42 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Trustwell Living
8.8
Review score1807 reviews45 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 42 reviews
Jean M - Family/friend
Assisted Living
April 3, 2024
4.0
Help for Mom
Everyone is very friendly. They really are trying to make Mom comfortable and make friends. They are very concerned about her and call me if they see a problem. Nice and bright and a lot of nice seating areas. There is always something going on to keep people active.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Rick - Family/friend
Independent Living
January 25, 2024
5.0
Verified Review
Mom is very happy!
Our mom is currently a resident at Trustwell Living at Eagle Pointe Place and most everything has been great. She says that the meals are always good and that she has a nice variety to pick from. There are activities and entertainment, plenty to do. Mom is really happy there, she is never in her room and is always out socializing. The move in was easy and the staff is very friendly and helpful. There does seem to be some confusion on how often they vacuum her room, my sisters and I thought it was every week but not 100% sure. With housekeeping, laundry, meals, and medication management, it is definitely worth the money. We would recommend the facility, no question about it. Mom plays cards almost daily and really enjoys the dining room where she can sit anywhere and visit with everyone. The apartment is spacious enough to put mom's favorite furniture and it has a very large storage closet to boot.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Trustwell Living at Eagle Pointe Place
January 25, 2024
Thank you so much for your kind words, Rick! We enjoy having your mom as a part of our community! She is always a friendly face to see and chat with!
JC - Family/friend
Assisted Living
October 20, 2023
5.0
Verified Review
Review for Trustwell Living at Eagle Pointe Place
We picked this community because of the size of residence and on site amenities. Friendliness of staff and cleanliness. Highly recommend.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Michelle - Family/friend
Assisted Living
February 23, 2023
5.0
Verified Review
My review of Eagle Pointe Place
Everyone is very friendly and helpful. The food is not always hot and they serve the same thing several times a week. There is quite a variety of activities. Whenever mom pushes her button to get help for something, someone always comes within a few minutes and they are cheerful and helpful.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Trustwell Living at Eagle Pointe Place
February 24, 2023
Thanks for the review and feedback, Michelle! We appreciate you taking the time to share with us, and we’re so glad to hear that you’re happy with your mom's care. Thank you again! – Team Enlivant
anonymous - Toured community
Assisted Living
November 10, 2022
3.0
Verified Review
Community Tour
We were not impressed with Eagle Pointe Place. We toured at 1:30 in afternoon, and they still had dirty lunch dishes out in the dining room. And the facility needed to be updated.
Response from Trustwell Living at Eagle Pointe Place
November 11, 2022
Hi, thank you for the feedback. We’re disappointed to see this, and if you have any details to share, feel free to give us a call at 1-844-365-4826 so we can better understand. Thank you again! – Team Enlivant
anonymous - Family/friend
Independent Living
August 16, 2022
5.0
Verified Review
Just What We Needed
Eagle Pointe Place is just what we needed. It's a friendly place. There are plenty of things going on. The apartment is very nice. It's spacious and clean, with lots of closet space. It's almost too big! But it's better to have too much space than not enough. The only thing I think might be nicer is if they had more trees and shade outside, and perhaps work opportunities for the residents. They have a nice little garden in the back - it's just hot in the summer. It would also be nice to see more outdoor activities on the grounds. They do take the residents on outings to the arboretum and things like that.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Trustwell Living at Eagle Pointe Place
August 18, 2022
Thanks for the 5 star review! We appreciate it. – Team Enlivant
anonymous - Family/friend
Assisted Living
February 9, 2022
5.0
Verified Review
Great experience so far
We chose Eagle Pointe Place because when I first went in to talk to them about what they offered, I just felt good about it. They answered all of my questions I had and they were super friendly and they accepted what was going on. We were able to get my dad moved in within a few days which was really important. When my dad came to visit they were calling him by name and he really liked that. The residents were all saying hello as we walked around, it just felt like a big family. I would definitely recommend to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
4
Anonymous - Toured community
Assisted Living
December 21, 2021
4.0
Verified Review
Good community, not the right fit for us.
M J - Toured community
Assisted Living
November 12, 2021
4.0
Verified Review
My tour review
This community just did not have enough activities for the residents to do.
Nancy S - Family/friend
Assisted Living
August 13, 2021
5.0
Clean place. Compassionate workers. Beautiful atmosphere.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Lori B - Family/friend
Assisted Living
February 1, 2021
5.0
Safe, Friendly & Compassionate Care
The reality of the role reversal of becoming the caregiver and major decision maker for your elderly family members hit hard this past year. 2020 was certainly a challenging time for all of us, but was especially difficult for the elderly and their loved ones. I have two immediate family members in Assisted Living at Eagle Pointe Place. It was such a comfort knowing they were kept safe during this time. We received regular updates from Eagle Pointe Place in regards to the quarantine status and other measures put into place. The most recent update was the best news yet; the residents and staff received the the first round of the Pfizer COVID-19 vaccine! Making life-changing decisions for loved ones is not an easy task. It is rewarding when you know you made the right choice. Eagle Pointe Place was definitely the right place for our loved ones.
Friendliness
5
Cleanliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Deana J - Family/friend
Independent Living
December 10, 2020
5.0
Verified Review
great place for my parents to live
My parents live in senior living. They have had a good plan on covid and have adapted well. The staff is great a communicating any changes with the rules. I would recommend this community to others.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Happy Camper - Resident/client
Independent Living
December 3, 2020
4.5
A Great Place To Live
My husband and I have lived at Eagle Pointe Place for 21/2 years. We love the place Great apartments that you can make your own (bring your favorite furniture and remembrances) with you. The staff is awesome and very helpful. There are many activities for you to take part in. We have a beautiful patio and balcony so you can get some fresh air. If you are able you can walk around the property for your daily exercise. You will make a lot of new friends and enjoy each other's company. The place is very comfortable and inviting and welcoming. Come see for yourself
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Lori - Family/friend
Independent Living
November 19, 2020
0.5
This company is not about the Seniors.
First I want to say the building is beautiful, the services they contract for are great. The apartments are ok. Please make sure this is a fit for your loved one. The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from [dates removed]. Her cognitive abilities declined markedly. Her weight dropped 15lbs. The food was not good. She was in independent living. She had a UTI in early September and they would not let me, a nurse, in to see her and evaluate her. They did not offer any assistance with her antibiotics because on the Independent side they don't do that. I could hire an agency person to do this. You can't get an agency that quick. She became worse 2-3 days later. They knew she was sick and confused, as happens with the elderly with UTIs, the ER nurse called them report the first time I took her to the hospital. It took another 2-3 days before they even offered to step in and help, only because I made a lot of noise. I took her back to the hospital and they admitted her. She ended up in the hospital for about 5 days on IV Antibiotics. The day after she was admitted they called me at 11 am to find out where she was. Really!!! The director at the time knew I took her to the hospital. Communication is very poor. Still is. They told me they were working on that. The last straw was when the new director went into my mom's apartment and removed her dog to her office because the dog was barking while my mom was at lunch. I understand that the bark was annoying but they should have told her and asked for permission. This was the first time this had happened since she moved in. She was frightened when she came back to her apartment and her dog was missing. My mom is 88. She was basically evicted the Saturday before she was scheduled to move because I took her to get her hair done. The rule was if you leave the building then you must quarantine for 14 days. I was taking her to my house on Sunday afternoon to stay until her new place was ready. I had notified the front desk of both events earlier in the week. On Saturday they told me if I took her I could not bring her back. They knew she was leaving Sunday permanently. They said I didn't get permission from the director. No one told me I needed to. Felt like retaliation to me for her moving. They would not let me get clothes or an overnight bag until the next day she was scheduled to leave permanently. Luckily I had dirty laundry I could wash so she had clean clothes. I bought her a toothbrush. A little about their visitation rules. We were allowed 30-45 min visits with her outside while she was there, as long as they were not in a lockdown due to Covid exposure or a positive Covid test. Their attempt with isolation of these elderly people did not keep Covid out. They had many cases just about 7 days after she moved. I know this can happen anywhere but their rules and regulations for isolation didn't work. She is now someplace I can go into her apartment a few days a week. She has gained weight. Food is better and she is now laughing and joking. This place was not a good fit for her. Maybe it's ok in normal times, but not during this pandemic.
Cleanliness
2.5
Friendliness
1
Value for Cost
3
Care Services
1
Activities
3
anonymous - Family/friend
Independent Living
June 24, 2020
1.0
Wasn't my first or second choice
My mom moved in 5 days ago. Family were told that 2 of us could help her set up her apartment and help get her hearing impaired phone setup. When we tried to do that, we were told we could not do that. The administrator of Eagle Pointe Place, [name removed], refused to come and meet with family. [name removed], was argumentative and very disrespectful on the phone. She would not listen to family members trying to explain mom's severe hearing deficit and that she uses a special phone for the deaf. The phone was scheduled to be installed by MediaCom on Saturday but, since the maintenance man was not on duty after 12:00 PM MedicaCom was refused entrance to the building. My mom had to go without any contact from family for 5 days. No phone, no internet, no visitors, no no no.. Eagle Pointe Place needs a transition team in place during this covid virus situation, so new residents can move in and feel at home instead of like they just made a huge mistake and are now in prison. Trying to contact Enlivant, the corporation that owns Eagle Pointe Place is useless also. Their phone #[removed] is machine answered and it is impossible to speak with a real person. 3 messages have been left in the past 2 days and no one returns calls. I believe they only care about making money and not much else. The family is very disappointed in Eagle Pointe Place. I will credit the other staff members I did meet, as being friendly.
Cleanliness
3
Friendliness
1
Value for Cost
1
Care Services
3
Activities
3
anonymous - Family/friend
Independent Living
January 17, 2019
1.0
Terrible food
This is regarding my mother's lunch today. She wasn't feeling well and was being seen by her doctor at his office. The staff was kind enough to bring her lunch to her apartment. She was given herb pork loin, sauteed spinach & mushrooms, baked sweet potato, sherbert and beverage. She doesn't like spinach or sweet potatoes (she doesn't like alot of veggies). So the only thing that she would eat is the pork loin. She had1 piece of meat that measured 2x2 1/2 inches and weighed 0.8 ounces. She was not given any bread, salad or fruit if it was available. The meal was disgusting. Even if she liked the sweet potato it only weighed 4oz and spinach was 2 oz. This is a meal for someone that is in their 90's?
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
1.5
Activities
1
Kathy Norman - Family/friend
Independent Living
November 14, 2018
2.5
Verified Review
Notes on my mom's new residence
The food pleases my mom and the friendly resident. The staff are patient with the residents. There is a problem with mom's apartment not getting cleaned routinely. She can't operate the window cooler heater well. No thermostat to keep rooms at right temperature. There have been mistakes with billing and also the van forgot about my mom and left her waiting for hours in downtown Dubuque.
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5
anonymous - Toured community
Independent Living
January 8, 2018
4.5
Verified Review
Very nice and cheery atmosphere
I took a tour of this facility and it was very nice. It had an overall cheery atmosphere. I liked that there were chairs in the hallways, so if someone needed to stop and catch their breath while walking they could. There were a couple of staff members that I interacted with that I really liked and the salespeople that I dealt with were very nice. The food was okay and the overall facility was very clean.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
anonymous - Toured community
Independent Living
December 28, 2017
3.5
Verified Review
Too Big for Us
We took a tour at Eagle Pointe Place, and while we thought that the community itself was nice, and that the staff was friendly, it was just too big for my loved one. I did not think that such a large place would be a good fit for us.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Resident/client
Independent Living
May 23, 2017
5.0
Verified Review
I Feel Comfy Here
I am happy being here. The staff are friendly and fine. The food is as expected and fine to me. I am an active person away from the community and I do play some cards and go to religious services. I picked this community because the apartment was the right size, the location was convenient, and the ambiance was very comfortable. Everybody says it is very nice here.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
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Frequently Asked Questions
about Trustwell Living at Eagle Pointe Place

Trustwell Living at Eagle Pointe Place offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Trustwell Living at Eagle Pointe Place 9.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (563) 690-1900 to reach a resident at Trustwell Living at Eagle Pointe Place.

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To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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