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8.9
Review Score
914 W Market St, York, PA 17401
In short, they were amazing! All the way up until her passing on [date removed] She's with Jesus now so it's bittersweet! I'll see her again! Some of the things I liked about Autumn House West: Catered to...
Autumn House East and Autumn House West offer three levels of care based on your individually assessed needs, including assistance with daily care, housekeeping and medication administration. As your needs change, we can modify the level of assistance by providing onsite special needs management,...
2618 E Market St, York, PA 17402
The staff overall are very kind and helpful. My mom never had anything bad to say about them. Management was sadly not very responsive to requests. That's my only negative comment to add.
Autumn House East and Autumn House West offer three levels of care based on your individually assessed needs, including assistance with daily care, housekeeping and medication administration. As your needs change, we can modify the level of assistance by providing onsite special needs management,...
Review Score
99 reviewsOut of 10
5 star
40%
4 star
42%
3 star
11%
2 star
5%
1 star
6%
A Place for Mom has scored Senior Care on Market Street with 8.9 out of 10 using our proprietary review score based on 40 reviews in the last 2 years. Over all time, Senior Care on Market Street has 99 reviews with an average "overall experience" of 4 out of 5.
Staff was, for the most part, average to above friendly, courteous, helpful. The meals were averaged to slightly below average. Residents did not receive fruit and vegetable at each meal, which I found disappointing. For the most part, the staff was very helpful and very friendly. We had a few instances of minor theft or disappearances of items. Not high in dollar value but just a nuisance. Unsure as to whether this was staff related or other residents. Housekeeping was slightly above average. I would recommend this facility to others.
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Autumn House East in York, PA
4.1
(59 reviews)
We picked this community because of the price and staff was friendly and the building smelled good. Also very close to home.They were helpful and friendly. They answer any questions I have in a timely manner.
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Autumn House East in York, PA
4.1
(59 reviews)
I love the place. The people (staff and residents) are all very friendly. It is a big facility. All of the staff are helpful. Everything so far has been good. I would recommend Autumn House East to others looking for independent living.
5
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Autumn House East in York, PA
4.1
(59 reviews)
My mother is a resident at Autumn House East and the experience has gone very well, so far. The staff is very friendly. The resident rooms and the hallways are clean. My mother seems to enjoy the meals. I would recommend Autumn House East for Assisted Living placement.
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Autumn House East in York, PA
4.1
(59 reviews)
I really do think they try to make everyone feel welcome. From Day 1, they would call my brother by his name which I know made him feel good! Nursing staff is good with meds, they have a few that there have been issues with, but honestly if you talk to the head nurse, she takes care of it. I would say that I email them if I have any concerns and they are very good at addressing them!
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4
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Autumn House West in York, PA
4.0
(40 reviews)
I toured this community and it was good!
Autumn House West in York, PA
4.0
(40 reviews)
I have also had a good relationship with their leadership team. They are relatively laid back, accommodating, and understood that I was suddenly navigating in a world I knew nothing about. The staff are stretched pretty thin, and even though they are dedicated and do their best, they struggle with timely medication administration. Out of necessity, Med Techs are assigned to multiple locations within the facility. However, if you do ask to speak with a Med Tech, they try to get to you immediately to address questions or concerns. I can't stress enough how kind the staff members have been to both of us, and they all do their very best to accommodate every need.
4
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Autumn House East in York, PA
4.1
(59 reviews)
I like it there.
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Autumn House West in York, PA
4.0
(40 reviews)
They have recently gone through a massive staff change in the last couple of months. It was good before, but after the staff change, I have seen improvement and positive change. Living there has helped my mom. And it has also helped my dad as well, who can now relax more into his role as husband, whereas before he was husband and main caretaker. They've managed her medications and dementia side effects well. Because they deal with dementia challenges every day and have that experience, they are well equipped to care for their residents.
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4.5
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4.5
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Autumn House East in York, PA
4.1
(59 reviews)
My loved one seems like to like the food. They have Bingo, and different activities for the residents. The other residents have been very nice, and are very friendly. I picked this place because of the great location, they had an opening available , and theywere able to meet the needs of my loved one. They seem to work with you and make accomodations for your loved one.
3
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Autumn House West in York, PA
4.0
(40 reviews)
Overall we are fairly satisfied, we like how the staff show interest in their residents and seem to really care about. Our loved one complains about the quality of the meals so that could be improved, they also could use more staffing but we do understanding the struggles with that right now. Based on our experience we would recommend the Autumn House East to other families.
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Autumn House East in York, PA
4.1
(59 reviews)
This was a nice community. The community was slightly larger than we wanted for our loved one.
Autumn House East in York, PA
4.1
(59 reviews)
Our family had an in person tour and it was a really nice tour experience
Autumn House East in York, PA
4.1
(59 reviews)
Autumn House West is very good. They do need more staffing, but my loved ones seem happy here. Sometimes they complain about food, the veggies aren't cooked very good so that makes them too hard to chew. Sometimes the bell isn't answered when needing to go to the bathroom. Aside from that, its a good place to put family member. You'll work with them and communication between the community and myself is good. They called me this week to verify with them about booster shots, so they do let me know when things are going on. My loved ones apartment is nice; it comes with a living room, a bedroom, and a bathroom. I also got them a little fridge. They have two windows, one in each room for natural lighting.
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Autumn House West in York, PA
4.0
(40 reviews)
What stuck out was the ease of access of the facility for family. She is no longer here, but it is nothing that they did, they were wonderful. They brought her back from a horrible place that she was in. The activities director [name removed] especially was an amazing person, she was so kind to my mom and we really appreciated her.
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4.5
Autumn House West in York, PA
4.0
(40 reviews)
It's more on my father than it is on the community, but I can't get him to go out of his apartment to do things. I think it's a nice place, and there are activities he could be participating in. The apartment is nice. It's spacious, and the pantry is amazing. I like the location of his apartment overall, but it's very far from the entrance, which is tiring for him to make multiple trips. That's something to keep in mind when choosing an apartment for your loved one. The quality of the food seems fine. He just complains that they just can't seem to get his order right sometimes.
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Autumn House East in York, PA
4.1
(59 reviews)
It is nicely organized. They have lots of activities for assisted living portion. They have nice rooms and a nice dining room. The activities on the memory care floor seems to be stark and there isn't much atmosphere. The floor is remote from other floors. I'm disappointed in the distance to get to the activities on the main floor and to be involved in other activities. The staff are very accommodating for the family that is out of town.
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4.5
Autumn House East in York, PA
4.1
(59 reviews)
I would recommend this community for your loved one. The staff are fine and some are exemplary.
5
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Autumn House West in York, PA
4.0
(40 reviews)
Autumn House was available when I needed a place for mother due to my physical issues.
4
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Autumn House West in York, PA
4.0
(40 reviews)
Our tour at Autumn House West was not bad, no complaints. The hallways were maybe a little more convoluted, which made it harder to find your way around. And they just didn't have the ability to provide level of care we thought our loved one would need coming out of a rehab facility.
Autumn House West in York, PA
4.0
(40 reviews)
There are 2 total Senior Care on Market Street Facilities.
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