Mustang Creek Estates Frisco

We chose Mustang Creek Estates because he needed memory care and the value for the money is good compared to others we looked at. They offer shared and private rooms and they are good size and have large bathrooms. They are home cooked meals that are very good and it is great quality, fresh foods. The staff really care for their residents and the care is personalized since it is a smaller facility. I would definitely recommend to others looking.

Our loved one was there less then two days and it was just a nightmare,. Our loved one had to be on an oxygen tank 24/7 and the first night they were not able to figure out how it worked. We had made arrangements for the next day to come and move furniture around, when we arrived they had no idea we were even coming. Our loved one had fallen during the night, and no one had notified us. They had a cut on their elbow and was super sore from the fall. The first night our loved one was supposed to get an alert button to press for help, they never got one. The next day we told the staff our loved one needs one immediately, and when our loved one finally got it, it did not even work. When it was pressed it took several ours for someone to come, or to even come at all. Also our loved ones medication was not given on time.

If you send your loved ones here, that is the biggest mistake you are making. The manager of Frisco is so unprofessional and I have no idea how she was hired. The man who works in house E with his nails done, is the worst person I have ever met. These people left bruises on my grandpa- we have a video of him saying they beat him up and he was trying to protect himself. Thinking about posting it on every social media platform so everyone in this world can know how awful these employees are. These people do not care about the residents. If you want your loved ones safe, this is the last place you should be looking at.

The community was ok with communication between the community and the staff.

We chose Mustang Creek Estates because they had good ratings as well as the convenient location for family. The room sizes here are adequate for his needs. The director and assistant director do give out their cell numbers, so if there are any issues, I can text them and they are very responsive. I would recommend to others looking.

I had some issues with the director, The care was good but the upper management was not good. The communication was not good and they were hard to get responses from upper management. I would not recommend this community

I was pleasantly surprised by this community. We looked at a lot of places, and she really likes that the community felt like home. It's a smaller facility and that made her feel comfortable. The facility is also a great value. I would recommend this community.

I would want others to know when looking into Mustang Creek Estates that the facility is very nice. I think some of their ideas they have are good but they do not carry through well. The idea of staff cooking meals everyday sounds good, but seems like it would be more efficient if it was cooked in one building and delivered so that the staff can focus on the residents. I was not impressed with their food, they say it is made from scratch but it is not. The food is not very fresh and seems to be bought frozen.

The community has gorgeous landscape and the living spaces are very nice. The staff have been friendly and congenial My loved one is confined to a wheelchair and requires two people to transfer and many times she waits over 30 minutes for restroom assistance. She, sometimes, need to go out into the hallway to find help. Overall, it has been good there, it is just that there are a few glitches to fix.

I am very disappointed in this community. I expected so much more, The food is not good, There is no variety and poor taste. They hire cooks with no cooking experience. I have to spend extra money to provide my mom food because the food is so horrible. The management is not good. The communication is poor. I will text the director and never get a response. There is literally no care. If I ask them to do little things for her, the don't do it. The staff who administer medications are not qualified to and there is no credentialed nurse to administer them or oversee it. I would not recommend this community.

Mustang Creek Estates has been a great place for my elderly mother. The Director and staff have done everything they can to make my mom feel at home. Her private room is cleaned at least once a week. They wash her sheets and clothes and help her with daily bathing. Mom doesn't have to worry about food, because they cook three meals a day for all the residents. The activity director plans monthly activities which sometimes include leaving the property. A nurse comes to check on mom twice a week and she also has a nurse practitioner who's available. One of the perks is the staff takes care of giving mom her daily medications. They even have a hair stylist who mom sees once a week. This is mom's second assisted living home, and hands down the best!

Mustang Creek Estates is an amazing place. My mother moved to Texas from Ohio and I was not aware of the level of her dementia. We were able to place her in this residential home. It feels more like a home than a assisted living facility. The people are all very nice and willing to go the extra mile to help guide you through a process at a critical time. My mother is safe and happy. I'm so glad that she is living there. There are so many activities to allow her to be as social and engaged as she wants. This includes field trips to the movies and the mall. I could not ask for a better place. I pray that we continue to blessed with such a great group of caregivers for my Mom.

Mustang Creek is a beautiful community. My mom is very happy there. She loves the fact that she feels like she lives in a real home and not a large, multi-floor community with lots of different staff members. The staff at Mustang Creek are very friendly and communicative. I live in another state and they always keep me updated on my mom and also what is going on in the community. The price at Mustang Creek was also a little less than the other communities I researched. That added to the fact that it is beautiful and smaller with better care, makes it a win-win for me.

My mom is 92 yrs young....never meets a stranger! She was 81 when we moved her from her Granbury lake home....to Frisco! She never referred her transition to an Assisted Living....told everyone she moved into a Sorority House! Loved most activities..especially taking bus to McKinney for Senior Dances...she still relives those memories from AL. After falling in exercise class, we moved her to Dallas AL/Rehab for her broken femur. She met many new friends, but her smile grew humongous with all the mobile dental she received. Plus, podiatrist visited, also, now her “dancing feet” were taken care of by a handsome podiatrist! Her family wanted her to move back to an AL in Frisco! She hit the JACKPOT with Mustang Creek Estates & [name removed]! Repeatedly she talks about going to Rockfish for yummy seafood, but is content with having 3 meals cooked in House C. She loves the variety of exercises...especially Chair Yoga. The non-denominational church activities are very popular. Mustang Creek has mobile dentist, podiatrist visits, L-R-C game, bus trip to Walmart, senior dances, crafts & much more. (Also bingo...but she doesn’t participate...way too slow for her.) She has met new friends..even Opie, a chihuahua who lives in her hall. Mom & I are happy that she is living in a safe, friendly AL in Frisco. Mustang Creek Estates is a 5 ?? ?? ?????? Home Sweet Home for my dear, loving, funny mom who has recently settled into her favorite Sorority House. Stop by for a tour & visit [name removed]. ....make Mustang Creek Estates your new home,

Love the care staff and the residents. Been here for half a year and can't think of a better place to be. I really like the concept that they have here.

Great place! Small and quaint! Sweet sweet place!

My initial contact as well as follow up personal meeting was with Chris in sales. I also met the administrator, other staff members and many of the residents. Everyone was warm and friendly and it didn't take long to know I had found the new home for my mom! I loved the setting of multiple homes where the residents lived based on their level of care and needs. The services provided were just overwhelmingly perfect! From three "home cooked" meals a day prepared in a beautiful viewable kitchen allowing the residents to smell the aroma and talk with the chef if they liked. Roast beef was on the menu when I was there. It looked and smelled amazing! The rooms were studio size with windows facing the lovely green gardens and grounds. This was just what I was looking for. My mom now has a fear of living alone and this setting was perfec, homey and inviting. Chris was enthusiastic and yet sensitive to needs of my mother as an individual. She took the time to ask questions about "her" specifically...I appreciated that very much! I'm confident as is my mom that this is going to be the perfect place for her! Thank you to "everyone" I met today at Mustang Creek Estates today. Please stay just the way you are...caring, friendly, compassionate and kind.

I met with [name removed] and her visiting supervisor [name removed] for a tour. I like the set up where everything is close so my Mom won’t have to walk far for activities or meals. They also said they could accommodate an alternative plan to a point for some of the food sensitivities she has if we provide alternative protein for example. We could also have her clothes washed with her own laundry soap. They emphasized on becoming an expert just like me on what my Mom’s needs are. That was reassuring.

The Sachse location Building C is a terrible place for the residents. Mom has experience being locked in her room twice at night, the employee did apologize, placing the phone system on do not disturb, placing call buttons on silent, left in the dining room for hours, using her pull ups for other residents and 3-4 packages of pull -ups provided by family disappearing. Baths are not given as scheduled and soap left in her hair, This is elder abuse at best. Their solution was to move her to another building. The staff and management should be replaced. I would not recommend this location unless they change how they treat the residents.

Loved the single-story layout with smaller, more home-like atmosphere