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Mustang Creek Estates Keller

675 Rapp Road, Keller, TX 76248

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Mustang Creek Estates Keller community exterior
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Anonymous - Loved one of resident/client
4.0
Good enough for the price

This facility is pretty good and overall clean. They do seem to be short staffed. Housekeeping is good. I understand that memory care is harder to keep up with at times, but they do a really good job. Dad really likes the food. He doesn't participate in the activities, but they still have someone who comes by often to interact with and stimulate him. The only complaint I have is with laundry. They seem to misplace clothes often. Communication with the family is pretty good. I would recommend them to friends and family.... Read more

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About the facility Mustang Creek Estates Keller

Mustang Creek Estates is a new concept in Assisted Living! We are a residential style assisted living neighborhood designed entirely for seniors. Our neighborhood consists of 7 unique houses with 14 to 16 residents per house and two of our houses specializes in Memory Care. At Mustang Creek Estates, we combine the peace of mind of a compassionate assisted living community with a personal home-like living environment.

Our mission is to provide seniors with a high quality, residential type of assisted living at an affordable price.

Imagine a life filled with the freedom to live as you like and the security of knowing help is there if you need it. Enjoy life by curling up with a good book in your private bedroom or play a game of cards with friends in the living room. Pamper yourself at the on-site beauty salon or just soak in the spa tub. Whether you're cooking in the kitchen, gardening in the yard, spending time with your family or simply taking a walk; Mustang Creek Estates offers you a comfortable, secure and happy life - just like home. Our all-inclusive month to month rent covers:

3 home cooked meals a day...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Mustang Creek Estates Keller is a community within Mustang Creek Estates properties. See all Mustang Creek Estates communities.

Pricing for Mustang Creek Estates Keller

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Mustang Creek Estates Keller

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
Anytime Dining
Guest Meals
Meals Provided

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Full kitchen
Ground Floor Units
Fireplaces

Facility Amenities

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Jacuzzi
Piano or Organ

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Other Religious Services
Bible Study Group

Reviews

for Mustang Creek Estates Keller
3.9(118 reviews)
Write a Review

Cleanliness

4.0

Friendliness

4.1

Meals & Dining

3.4

Care Services

3.8

Activities

3.9

Staff

3.3

Value for Cost

3.9

Overall Experience
58
31
9
9
11
Date Submitted
6
18
42
Reviewer
3
88
25
2
Care Received
29
89
1-20 of 118 reviews
Sort by

5.0
Deana - Loved one of resident/client
Assisted Living
November 14, 2022
Verified Review
Would Recommend

The community is clean. Everyone is friendly, the staff is helpful. The transition was easily done.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Mitch Lavender - Loved one of resident/client
Assisted Living
November 8, 2022
Review of Mustang Creek Estates – Keller

Mustang Creek Estates on Rapp Rd. In Keller, Texas is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted care in [building name removed] The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which showed they never gave her blood pressure medication and rarely took her blood pressure. One time the caregiver had taken her BP, looked at the reading, and said, "I don't know what this means. I'm just pretending." "I don't know what this means. I'm just pretending" is an applicable theme for Mustang Creek in all they do. They promise to check in with the residents every two hours. This does not happen, and there have been stretches of twelve or more hours with n

Cleanliness

1

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

2

Staff

2

Value for Cost

2


4.0
Anonymous - Loved one of resident/client
Memory Care
September 19, 2022
Verified Review
Good enough for the price

This facility is pretty good and overall clean. They do seem to be short staffed. Housekeeping is good. I understand that memory care is harder to keep up with at times, but they do a really good job. Dad really likes the food. He doesn't participate in the activities, but they still have someone who comes by often to interact with and stimulate him. The only complaint I have is with laundry. They seem to misplace clothes often. Communication with the family is pretty good. I would recommend them to friends and family.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

3.5

Activities

4

Staff

4

Value for Cost

4


4.0
M D - Toured community
Assisted Living
September 16, 2022
Verified Review
My Tour Experience at Mustang Creek Estates Keller

Cute community; however, it was too small for my loved one. The spaces and rooms were small, and I could see a lady enjoying this community more than a gentleman.


1.0
Anonymous - Loved one of resident/client
Assisted Living
September 12, 2022
Verified Review
Horrific Experience

They have gone through several directors here. In addition the community, is filthy. The food served was pork and there was no other options given to the residents. They wouldn't always provide alternative options for those with dietary restrictions either. My loved one had unexplained bruises on them, and they didn't shower my loved one either for up to a week at a time. The community made promises and they didn't fulfill these promises to the family or my loved one. We ended up having to pay more to have my loved one move out of the community, than we had planned because they charged us a community fee and time for my loved one's apartment. The call buttons wouldn't be answered for sometimes up to 2-3 hours for my loved one. The director told the family that if my loved one pushed the button and the resident had to wait then the entire staff would be notified after a specified length of time and the staff never responded. [name removed] the newest Activities Director is kind, compassionate, and went above and beyond to care for the residents the best she could. I volunteered to buy items to help make the dining room match the brochure and the community denied this request.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
anonymous - Loved one of resident/client
Memory Care
September 9, 2022
Verified Review
Feels like home

They were always kind and loving to my husband who was also on hospice They listened when things needed to be changed Sometimes had to ask a few times but considering they all worked hard Toward the end of his life they took extra care of him like having him on the couch on the living room not just leaving him in his room Always encouraging to be out of the room With staff changes is when some communication had to be repeated . I was there often and toward the end every day and felt at home there. I can honestly say he felt home and cared for also

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

5


2.0
anonymous - Loved one of resident/client
Memory Care
May 31, 2022
Verified Review
needs improvement

The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side

Cleanliness

2

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

No data collected

Staff

4

Value for Cost

2

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address almost all concerns through good communication and partnership. Please reach out to our leadership team so we can address your concerns. Thank you again for sharing your experience.


2.0
anonymous - Loved one of resident/client
Assisted Living
May 23, 2022
Verified Review
Change not always good

I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.

Cleanliness

3

Friendliness

2

Meals & Dining

1

Care Services

2

Activities

1

Staff

1

Value for Cost

1

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. While sometimes changes need to be made in staffing, we are unsure of the situation you are referencing. Please reach out to our leadership team to discuss your situation so we can make it right. Thank you again for sharing your experience.


4.0
JS - Loved one of resident/client
Assisted Living
May 12, 2022
Verified Review
Our Experience at Mustang Creek Estates Keller

I think they make a good effort to provide services. There are some inconsistencies, and that's mainly due to staffing. For example, they had promised a consistent laundry schedule, which has not been consistent. There has been a lot of staff turnaround. In my mother's particular case, there's a language barrier and specific needs. With the staff turnover, that causes issues. With cleanliness, overall I see that the rest of the building is maintained very well, but they only clean the residents' rooms once a week. So what happens is over that week time period, the floor gets pretty dirty. I would prefer to see that they vacuum more often, especially if they notice a need, rather than on a schedule. I'm in communication with the Executive Director, and she's very receptive to feedback. If an issue does occur, I speak with her and she handles it, which is very positive. I wish it didn't come to that at times, but at least there's somebody who's listening.

Cleanliness

3

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

4

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you so much for your review. We are so happy you are in contact with our leadership team with any of your concerns. We are a 24/7 business of people caring for people and we want to partner with our families to ensure a great experience for our residents. Thank you again for sharing your experience.


4.0
Scott - Loved one of resident/client
Assisted Living
May 10, 2022
Verified Review
If You Only Have Time to Check Out 2-4 Places, This Place Needs to Be On Your List

If I had to pick a community today, I would pick Mustang Creek Estates, again. The care is above average in the Memory Care unit. The staff is there for maintenance and cleanliness and aiding in general care. The staff are above average. The medication management, hygiene care, bathing and dressing assistance is some of the care types the community is able to assist with. It would be nice to see some additional staff; however, I do feel it is above average compared to other communities. I also understand this might be due to the reimbursement of Medicare fees from the state. The meals served are good and home cooked, and each house has a kitchenette to use.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

3.5

Value for Cost

4

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. It's great to hear you would pick Mustang Creek Estates! We are a privately owned Assisted Living and Memory Care neighborhood so we don't receive any support from Medicare or the state but we are affordable! Thank you again for sharing your experience.


4.0
anonymous - Loved one of resident/client
Assisted Living
April 29, 2022
Verified Review
Mustang Creek Estates review

What we really enjoy about the Mustang Creek Estate is the more personalized experience and care for our father in law. He is able to get more one on one attention which we appreciate. It has been a good experience so far, no real improvement as of yet. They do a great job is something happens, they adapt and fix it right away

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you so much for your review! We do have a more intimate setting with a neighborhood of homes with only 14-15 residents per home. We are so happy to hear things are going so well. Thank you again for sharing your experience.


5.0
anonymous - Toured community
Memory Care
April 5, 2022
Verified Review
Community Tour

I thought Mustang Creek Estates Keller was a nice place. It just wasn't what my loved one one was looking for. It's a more social, community-oriented place, and he is more of a loner.

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your 5 star review! We hope you found a perfect fit community for your dad. Thank you again for sharing your experience.


5.0
anonymous - Toured community
Assisted Living
March 23, 2022
Verified Review
Tour of Mustang Creek Estates

Mustang Creek Estates is amazing. It offered more care than my dad needed at the time, but if you or your loved one need that higher level of care this is the place to go. I cannot say enough good about them, the tour was phenomenal.

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you so much for your amazing review! We appreciate you sharing your experience.


4.0
Carol B - Loved one of resident/client
Assisted Living
March 8, 2022
Verified Review
Would Recommend

It is nice but they are definitely having staff issues. They are having problems keeping staff.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

2

Staff

3

Value for Cost

4

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. Caring for seniors is very challenging and also very rewarding but it's not for everyone. We have an amazing staff that cares for our seniors like their own family. Thank you again for sharing your experience.


0.5
Anonymous - Loved one of resident/client
Memory Care
March 2, 2022
Verified Review
I would advise you not to go here

I would advise you not to go there. That place is not what it seems. We had family there every single day and we didn't see them do anything they said they were going to do. They were not equipped and not educated to handle my loved one or anyone with memory care problems.

Cleanliness

1

Friendliness

5

Meals & Dining

1

Care Services

0.5

Activities

No data collected

Staff

3

Value for Cost

0.5

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. We apologize for not meeting your expectation and want to speak with you about your situation. Please reach out to our leadership team that has years of experience working with seniors and their families. Thank you.


4.0
anonymous - Loved one of resident/client
Assisted Living
February 8, 2022
Verified Review
Great Place

This is a reasonable caring place for your loved one. They have activities like going out to eat, going to get ice cream. They also have an activity director that goes in and does great with the memory care.

Cleanliness

3

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you so much for sharing your experience. We work hard to engage all our residents in daily activities! Thank you again for your review.


2.5
anonymous - Toured community
Assisted Living
February 3, 2022
Verified Review
Tour of Mustang Creek Estates

They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. It is our protocol to check temperatures upon entry and we apologize that didn't happen on your visit. We hope you found a perfect fit community for your mom! Thank you again for sharing your experience.


4.0
DC - Loved one of resident/client
Assisted Living
December 17, 2021
Verified Review
A great fit for our family.

We had a very smooth move-in process. I love the atmosphere. It's more of a home-like atmosphere than a regular facility, which has been better for my mom. She has the same care staff all the time. So she gets to know them, and they get to know her, which has been really good for her. And I can tell she's comfortable with them. Mom was not eating at the place she was at before, and they thought she just couldn't feed herself. But now that she's at Mustang Creek Estates, she's finishing her plate and sometimes asking for seconds. And I'm very pleased to see that.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. We are so happy to hear your mom has settled in and enjoying our meals and amazing care givers. Thank you again for sharing your experience.


2.0
Betty C - Loved one of resident/client
Assisted Living
November 30, 2021
Do Not Send Your Love One to Memory Care At This Facility

My mother was aware of her surroundings and knew her children when she was admitted. She lost about 8 pounds her first moth. She passed away after a total of 3 months weighing less than 90 pounds. Started out at 128 pounds. The don't give 2 snacks a day. Only allowed 1 cup of coffee, never get to eat what they want. It was all a lie! Rarely more than 1-2 care guests 14 patients. If you don't show up they leave them in bed. Staff do not have memory care training. Never had soap or hand towel to wash.

Cleanliness

1

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2

Response from Mustang Creek Estates Keller

August 2, 2022

Thank you for your review. Your feedback is very upsetting and isn't our standard. Please reach out to our leadership team to discuss this situation. Thank you.


4.0
Elizabeth S - Loved one of resident/client
Assisted Living
November 12, 2021
Compassion at Mustang Creek

The staff at Mustang Creek were compassionate and worked hard to my my mother's move comfortable. Since the, staff turnover has created a need to re-address some issues. However, management is striving to bring new staff up to speed.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Mustang Creek Estates Keller

November 15, 2021

Thank you for your review! We know that moving your loved one is often stressful. It can be difficult on the resident and the entire family. We work very hard to ensure your move to Mustang Creek is as successful as possible. We are very happy to hear your mom is settling in. Thank you again for your review!


Viewing 1-20 out of 118 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around Mustang Creek Estates Keller

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Mustang Creek Estates Keller

Mustang Creek Estates Keller offers Studio, 1 Bedroom and Semi-Private. Learn more.

Mustang Creek Estates Keller has received an average review rating of 3.9 based on 118 reviews. See all reviews.

Call (817) 337-6800 to reach a resident at Mustang Creek Estates Keller.

To reach a resident at Mustang Creek Estates Keller call: (817) 337-6800



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.