Great Lakes Management

We toured this community it was an excellent tour. They answered all of my questions It was an attractive community. I saw they had a list of daily activities and a menu for the food. But it seemed like a ghost town to me I saw hardly any staff and no residents. I wasn’t really impressed. I just felt it wasn’t a good fit for my brother.

Unfortunately this is an industry problem, staffing is constantly changing which tells me that top management doesn't realize that consistency of staffing is the only way to get consistency of care. Meals were frozen foods, which I would not expect for the dollar amount we paid for meals. Since meals are extra. There were no variety of meals or even substitutions. Any special diet restrictions were ignored daily. At the cost of meals the residents should be able to choose what they want to eat.

If your loved one needs a high level of care I would not recommend it, but if you need a lower level of care and want a clean newer place it's wonderful. It is too big and they do not have enough staff to cover all the needs. There are a number of absolutely wonderful staff members, but they typically leave after a short period of time to go work somewhere that pays more and has better management.

Everyone was very nice but again I think especially an off hours the care wasn't very good or available and night staff day staff evening staff didn't communicate well with each other so I believe my mother went without eating for probably a whole day at times because they let her skip any meals she wanted to thinking that she had eaten the meal before that or the meal after but they weren't communicating to each other so I think in some cases she may have gone for days without having a meal. I think they are pretty par for the course.

The staff is super friendly and nice. Both the aids and the administration. The place is clean - but has this nasty HVAC noise 24/7 in the AL portion. The food looks good and the people preparing and serving it are super. Mom quickly went to MC and it's not noisy there. We have never had to navigate this. Staff, as friendly as they are, were not good at helping us understand the policies and practices or what to expect. The evaluation of mom was way off and she ended up in MC within 2 weeks. She has fallen 3 times and has a broken arm that is NOT the result of a fall. No one knows (including her) how it happened. Fragile bones are to blame right now - and likely true. I've been questioning the quality of care, but I don't know what to expect. Mom has not been able to, or has not wanted to participate in many activities, so we don't have much to say about that. I'm just not sure she's got enough eyes on her as she is certainly a fall risk. I don't know if they are getting her up and moving to keep up her strength so she doesn't fall. They say they are staffed appropriately, but the limited observations seem to suggest otherwise. When you have one resident that continues to try to get up out of his wheelchair when he obviously will fall if he does, and he needs continuous eyes on him - that leaves limited eyes on mom who is right behind that resident in her need. Neither of them remember that they will fall if they do these things. The staff is obviously doing the best they know how. These are not people who don't care.

My mom loves living in Hayden Grove, it is a beautiful facility. She enjoys the food and the other residents. They provide activities that she can participate in and enjoy. The biggest issue we have is that there is constant turnover in staff from the top down. In just the last month, the Executive Director, the Director of Nursing, the head of maintenance, the Director of Sales, and countless aides have left. What is happening? This means there is not clear instruction or consistency of care. Aides are constantly in training. Some of the aides are very nice and caring. Others not so much. We wish they could provide experienced leadership and training to their staff.

Make sure you truly understand the staffing at the place (turnover rates and if the staff is happy) I picked this community, because it is close to home, clean, room available by the elevator, and the activity director had a music background. . Hayden Grove may be a great place - but unfortunately our experience has not been great lately due to staff communication and or turn over.

There was definitely some miscommunication between the hospice company and the facility. The facility wasn't as responsive to my sister as they should have been. It's a beautiful new facility which is great for assisted living, but I wouldn't recommend their enhanced care to others. I wish we would have taken my sister to an actual hospice facility instead.

Hayden Grove Bloomington is a nice looking place, well kept, and the activity person makes sure to include people. They could do better with communication, we had to talk to them about cleanliness of memory care residence. That has improved. I would recommend this facility to people looking in the area. It is nice that they have all services provided right up through hospice.

Meals are the best. Caregivers do their best .my mom just had to move to memory care so it's all nee to us. They are nice too. Activities are the best and they keep them busy I have lots of respect and thankful for Norbella - no place is perfect. They are doing the best they can I address my concerns and they try resolve it right away. I have my up and downs about assistant t living in general but it's all nee to my mom and I. My mom is safe there and they do have their hands full.

I would tell others that it's a beautiful place and nearly everyone is friendly. But it costs more than other places in the area. Not sure why.

It is a nice community but we think the staff team could have better management, communication and organization. They could also keep notes on medication management, meal times, etc.

Currently there is no director of nursing and the care has been really spotty to the point that we had to bring in our own equipment for our loved one. When my loved one moved in he didn't receive a Emergency call button for over 6 hours. They staff is very short staffed however they did get a new cleaning service that has been decent. I believe they shouldn't be taking in more residents if they don't have the staff to properly take care of them. Long emergency call waits to the point of no response at all. My loved one just doesn't trust the staff to properly help my loved when in need, when there is in enough staff it is good unfortunately they can't be everywhere at once and help everyone. Really hard to get ahold of the health care staff. After addressing our concerns with the staff we have seen some changes within the community but not much. However my loved one does love the food provided with the community. My loved one enjoys the activities provided. The building is very modern.

This particular facility is fairly new, it's a little over a year old. They're having staffing problems, probably like everyone else. It's a nice place; its pretty and its new, but it's going to be like all the others - except that it's pretty and new. Everyone has issues, so I'd say it's as best as it can be for the situation that you are currently in.

Norbella Savage was a newer facility. We experienced some issues with billing and miscommunications, partially due to staffing issues and a change in ownership. While you could move belongings in on the weekend, they didn't explain that officially move-in day had to be on a weekday when staff was there. They also didn't explain very well requirements and things you're responsible for. Because it was newer, it seemed like a fairly nice place. And the staff seemed friendly and easy to talk to. We just had a lot of issues and weird things initially. For instance, we had moved our loved one's bed in ahead of time on the weekend, and someone had slept in it. And furniture had been moved. I was not really happy about that. When I came to them with concerns, it always took some time for them to handle, which was frustrating. Right now, my loved one seems comfortable there, and that's the most important thing.

I appreciate [name removed] giving my Dad a great tour. This facility is in the mid-range for cost but the bedroom is small. The pro is that it is close to Southdale Mall.

I found this place to be too dark,it had dark woodwork, the hallways were rather narrow. It just was not inviting, actually rather depressing atmosphere. Otherwise it seemed to have all the necessary amenities.

Very nice but Dick felt it was a little too upscale for his needs and background, and he might not fit in.

Our experiences in this community have been good for the most part. The community looks great, they keep everything very nice and clean. Most of the staff is excellent while a few need more training and supervision, particularly some of the overnight personnel. The Care Unit section is understaffed for handling the special needs of some of the patients in that area. Many activities and special events are offered. The food is good. The management staff is friendly, helpful and cooperative with family.

Mother has been here 3+ years. Place is very clean, staff very friendly and helpful. Meals uninspired and bland, though most of the wait staff (mostly young students) are cheerful and friendly. Additional services are very expensive and a very poor value. Tenants are required to pay for cable, whether used or not. Med and nursing management easily add $350 to $500 per month, for minimal service, and management (Gentle Touch) is argumentative, defensive, and need to be checked on constantly.