Cornerstone Management

In the search for an appropriate place for my Mom, "A Place For Mom" was helpful, in that they took our information and made several appointments for us to check out. It was during that experience that I gained the knowledge about the kind of place that would be best for My Mom, and that being one that is smaller and had a more 'hands on' approach for her care. That is why we chose Brookdale Blaine for her, and so far it is working well. It is soon to be sure, she has only been a resident there for a little over 7 days. The staff is very friendly and helpful.

I've lived here at Grand Villa for 3 yrs. I am very happy here. I like the roominess of my apartment, the fact that I can have overnight guests. The staff are all great. Linda (activity director) is a one in a million! We can't find another like her. all of the staff have been gracious and kind to me.

Traditions of Preston is a great facility. It is always very clean when we go there. The staff is very friendly. When you walk in there is never an odor there. They take good care of the property. The staff really cares about the residents and their well being.

One thing is that I really do appreciate how friendly the staff is. The food is pretty marginal. There are outside areas for residents. Parking is a bit problematic. One thing that I think is really good is that there are only nineteen residents – so it’s a small community.

When we had a chance to visit the Sterling House there were a few things that stood out to us, we likeed the more homey feel to it. It was very small with nine men/women and the friendliness from th residents and the staff made it more comfortable to what we were looking for.

My father-in-law is not happy with his health situation, but he says this is the best place for him. It's small enough so he knows everybody.

My brother was there for mabye 5 days and he just fell apart when he was there. We don't think it had anything to do with Sterling House at all. It was more to do with him and what was going on in his life. The staff was friendly and helpful and stuff like that. It just didn't fit.

My parents are very happy with the meal service. They also are pleased that the staff are so friendly, polite and positive. The staff moved 2 cushioned chairs into their room so they were more comfortable. My brothers and I feel like our parents are in really caring hands.

I think this is a nice community. The menu should give more variety in the meals that are served. The staff is very nice and respectful. They do have activities for when he is ready to participate. The community is always clean. I would highly recommend other families to see this community for the value and care of a loved one.

I have had my dad in Brookdale Sauk Rapids for the past year. He is very happy there. The setting is quiet (in a residential neighborhood) and the facility is small (18 bed). I think he gets good care. It is called an assisted living facility but in reality it is more like a nursing home because most of the residents (including my dad) need a lot of help with their daily living activities.

My loved one is currently a resident at Lino Lakes Assisted Living and the experience has been okay, overall. We do have some concern with the high turnover rate of administrative staff. Aside from our concerns, we would recommend it.

We enjoy a nice apartment. The workers have been helpful. The food should include more cooked vegetables, especially potatoes and less pasta. Need more fruit and less desert.

I would say they are terribly understaffed. Care services promised may not actually happen such as physical therapy. The staff is doing the best they can under the circumstances. Meals were made by CNAs with no meal prep training. My mom one night received one slice of frozen pizza with squash. I would suggest checking out state run facilities that are audited monthly. We grossly overpaid for what she received. The facility itself is very nice and inviting.

The caregivers do the best job they can understanding they are responsible for doing everything cleaning, making meals, taking care of individual needs of those living there, answering the phone for facility, checking in vendors and anything else that may arise. Sometimes it gets alittle chaotic. It would be nice if there were more staff.There has been alot of turn over in staff also. The ones I've met since the beginning are great. Hopefully it will get better for them.

My father was a resident here for about 15 months. [name removed] was awesome and was very helpful. [name removed] at the front desk was wonderful to help take him to appointments I was not able to make. Most of the staff was nice and treated my dad very good. The residents were wonderful and all seemed to like my dad and were very much like a family with each other. There was one very rude staff member who at the end of my dad's stay due to his Parkinson's worsening, he was having many many falls. [name removed] was extremely rude and spoke to me regarding my dad in a very unprofessional manner. When we moved my dad out due to his illness and falls I was told that he would be reimbursed for the partial month he was there, as his care prices had went up quite a bit and also having to pay for help to come in and be with him for all his awake time at Grand Villa. We moved my dad and he were not reimbursed for any of 10 days he was not at Grand Villa. I was assured that he would not be charged as my dad was a self pay resident. I was told that I did not get all his things out of his place and we most certainly did. I verified this with [name removed] on the day we moved my dad...then I was told by [name removed] that we had left a chair and as long as it was there we had to pay as if my dad was still living there. The chair was actually brought in to my dad living room by the maintenance man at Grand Villa and not at my request. I actually had asked that the chair be taken out because it was so big. We did not bring that chair in and we left it as it was not my dad's property. I have left the frame of my dad's bed and told [name removed] that was a donation and she was ok with that as it could be used again for another resident. This left a very bad mark for Grand Villa for me, my dad is on a fixed income and was a self pay for the entire 15 months there. I feel like they were so over having to call and ambulance for my dad's falls and consistent issues with his memory loss that they did all they could to compensate themselves with those last 10 days of my dad's money. I do not recommend this facility to anyone who has a health condition that will worsen over time.....if your elderly family member can do most of everything on their own then yes I would say this place would suffice, but I would look around for the quality of staff first....my dad is now in a facility die to his illness that takes much better care of him and is now on state assistance as all his savings was spent on Grand Villa assisted living.

We picked this community, because of the size, cleanliness, and location. The Marketing Director was amazing. I really loved it. The Activiites Director is amazing but also drives the van, cooks and the activiites are limited because they seem to be short staffed. They need improvement with the food and activites. Overall, they are very nice people, and it's a nice place.

I think you need to be male and no trouble. We were very pleased at first and then things changed. My loved one became a behavior problem and they sent them to the ER a number of times. My loved one is very anxious and they made them stay in their room and was not able to walk out their anxiety. On hospice now in the city, and not ideal as the family lives in a different area.

The community wasn't clean. It had a moldy smell to it and the working staff did not seem friendly or engaged with the residents.

The community and rooms are nice. It is like a new building. However, since my loved ones have been in the community the staff have been turned over several times. There is only one staff member at times that is consistently there to care for the residents. The community isn't able to uphold their promises due to the staff not being able to be there to care for the residents. The director position hasn't been filled in several months. The van is there for transportation, and since my loved ones have been in the community the van hasn't been used for transportation. The community consistently states excuses about why the van isn't being used for transportation for the residents.

We virtually toured this community and it was nice. The staff was very friendly and answered all of our questions. The rooms were smaller than we were looking for.