Comfort Care Senior Living

Overall we had a good experience at Reed City Fields, and I would recommend it. With all the problems my mother had, I think they took very good care of her.

August Haus is a nice place overall. You definitely have to stay in touch with them and take care of issues. It may take a few calls or visits, so be persistent.

They are understaffed so sometimes unable to respond in a timely manner. When it comes to the meals they do not grind meat as requested. Many repeat pasta meals. May be due to having lost chef soon after mom moved in and unable to replace. Often times the nurse and director cook the meals. Seem to have a variety available but mom chooses not to participate. She would welcome a Bible study to attend. If promised services were provided, it would be fair. Laundry and sheets not washed/changed in a timely manner. Sometimes sheets are not washed and changed weekly. Recently when I approached director to inquire, sheets were removed but not replaced until the next day when I asked for sheets so I could make the bed. This is not okay.

My father loves it at Reed City Fields, and he loves the staff. . . He misses his home, but is safe and secure here. He is well cared for and taken care of. Our experience is only with the secured area. I feel I can breathe again.

They were generally on top of things. The care was very good. Overall, I would recommend to other famlies.

Great place for care. Would put myself there. They could use more help with nursing staff 24/7.

I feel my loved one is very safe there. People know his name and greet him. They're very caring with him. They're trying to make things so that he's happy. I like that the fee is the same for everybody, so as his memory gets worse, the cost won't keep increasing. The inside of the facility is really nice - and much improved with the new administrators, although the outdoor areas and landscaping could use some work. (I understand that when times are tough, that's probably the last thing on people's minds). The only thing negative I have to say is that it bothers my loved one seeing people in the dining room who have to be fed. It makes him feel more like he's in a nursing home rather than assisted living. He's not a fan of the food either, although part of that is on him since he won't ask for substitutions that are available.

For the most part this has been a good experience. There have been glitches; however, I believe this is because of a change of management. This is a good place, and the community is smaller. I feel the residents get more individualized attention here. I heard they have hired a new chef. The food can be hit or miss. I wish the meals could be better for my loved one. There should be more activities for the residents to participate in.

So far we're pretty happy with them. I would like more communication. But overall, they're very good. Everybody is super friendly and nice. It always appears clean when we go to visit, and there are only odors every once in a while.

This is a great place that is reasonable priced. Nice and kind people work here. The staff were always available to answer my questions or concerns the family had.

It's very clean, and it doesn't smell like a typical nursing home. They have a sunroom with couches - a nice sitting area with lots of windows where the residents watch for birds. There's also a back patio where you can sit, railed in, when it's warmer outside. They have church services, puzzles and things, all kinds of magazines, a community TV. The residents can walk up and down the corridors there and get exercise. At Christmastime, they gave the residents a big gift bag with a blanket in it, and my loved one a shawl, some snowmen socks, and some candy. At Halloween, they could go around and pick out their candies, kind of like Trick or Treating. They do lots of different things with the residents. Once a week they show a movie where families can come too. It's just nice there. And I thin it's a excellent value. I also like that I can come and pick up my loved one anytime for an outing, or even have her stay with me overnight, which is more laid back than what a nursing home would be.

The owner was amazing, sweet, and kind. I would recommend this community to others based on my experience.

Communication between the staff and the families could be better. The response time between calls could be shorter. I would recommend this community to others

The facility seems very nice. It is assisted living and memory care. We weren't as impressed with the memory care wing. It seemed more hospital atmosphere. They prefer to have residents in the common area,so it easier to keep an eye on them. The dining area does not have structured seating. We didn't feel that this would be a good fit for Mother.

I was not there everyday, but when I was they served hot dogs or brats with potato chips. Staff was very nice. The facility always looked clean. My mother's bathroom was never clean. After she fell three times, she got bad and hospice was contacted. First fall she broke some ribs, second fall she broke her hip. After she got out of rehab she returned to Reed City Fields. Not long after, she fell again. Hospice was contacted. My sister's and I decided to move her to a different facility, she passed two days later. I think if there was added training maybe I could recommend Reed City Fields.

[name removed] was an angel by our families side. Always greeting us with a smile , hug and listening ear . Her gentle kind spirit created trust and assurance to meet our individual needs. Her presence is a gift to the community . Thank you dear one for your integrity and grace.

My heart is in gratitude for the kind, helpful angel [name removed]. She greets me with a hug and a smile, always listening with a smile and a commitment to action for what ever I have concerns about. She has been my rock and foundation . Her presence is a blessing to this community. I am forever grateful to have her .

Room was nice .They provided bed, dresser and nightstand. Community fee was waived. Personal was nice and friendly. Most of the personal are very nice and try to do their best but facility seems to be continually short handed. Showers are not given as scheduled, meals are cold.

It's an okay facility, but I wish we would've spent more time touring other facilities in the area prior to her arrival. My loved one, doesn't feel like their carpet is clean enough. The staff on the floor, are very nice to my loved one and to our family when we are visiting. The staff members who interact with my loved one are very nice and is pleased with how they treatthem. No signs of my loved one being mistreated. The family encourages my loved one to eat in the dining room to avoid being in the room all day. I would like to see more daily activities to have available. While I understand that costs of every thing goes up it's hard to justify more money when on a limited budget. Also, It's very obvious that the facility is showing signs of poor facility maintenance. Would like to see some pride taken in the appearance of all sides of the facility not just the front.

We have not been happy with Hampton Manor of Shelby. There is not enough care given to details. There are not enough activities. The dining experience is very poor. When I would talk to the head nurse about issues, she was combative.