Brighton Comfort Care

[Name removed], the administrator, has been working very hard to make this a great place for the residents. The building is beautiful community in a nice area. Great pricing and options for long-term savings.

Facility, staff and management I was impressed with. I recently toured the facility for a loved one and was pleased with what Brighton Comfort Care has to offer. Beautiful Facility and friendly staff.

Care team has been great but upper management/owner does not seem to have patients'/residents' welfare and best interests in mind. My parent does not receive consistent showers and bathroom assistance. In order to ensure my parent's hygiene, we, the children of said parent, are bathing and toileting our parent on a regular basis, which is the STAFF'S JOB. This is what our family is paying an exorbitant amount of money for...to ensure our parent is clean and taken care of. Food is very low quality and not as healthy or nutritious as it could be. LPN has been very lazy, unhelpful and inadequate. . Please do not be deceived by the beauty of the facility; this senior residence is below par on every level in how it treats its residents and the "care" it provides, which are not up to the standards of its costs. Some of these issues are definitely the fault of upper management. it's sad that our parents worked their whole lives only to be treated with no dignity or respect.

What a beautiful facility and great staff and management team! It's clear how much they care about the residents! It's clean and well kept and the staff are very friendly. The food looks delicious as well.

This place is not only gorgeous but the staff have been wonderful and patient with my Mom. The nursing staff is always available for questions and we really appreciate all his knowledge. Management has been great too.

The staff has been very accomodating. I am very pleased with my loved ones care, and they are constantly checking on them. They provide a lot of activities. I am getting alot more for my money, and they offer a lot of services that my loved one is not utilizing yet.

The administrative staff is inflexible, unethical, and money hungry. The everyday staff is amazing and the facility is awesome, it is just the owner. I would recommend to other families as long as you are cash pay. If you are working with a waiver program, then I would definitely not recommend them.

I feel my loved one is very safe there. People know his name and greet him. They're very caring with him. They're trying to make things so that he's happy. I like that the fee is the same for everybody, so as his memory gets worse, the cost won't keep increasing. The inside of the facility is really nice - and much improved with the new administrators, although the outdoor areas and landscaping could use some work. (I understand that when times are tough, that's probably the last thing on people's minds). The only thing negative I have to say is that it bothers my loved one seeing people in the dining room who have to be fed. It makes him feel more like he's in a nursing home rather than assisted living. He's not a fan of the food either, although part of that is on him since he won't ask for substitutions that are available.

Not a bit happy at all, poor choice

Brighton Manor has been awesome, we have no complaints at all. They are taking great care of her and we could not be more pleased with our experience. We would highly recommend this facility to others looking.

We chose Brighton Manor because of the convenient location and it is a newer facility. The room sizes here are sufficient for what she needs. The staff is very nice and truly care about the residents. The facility itself is very clean and there are a lot of activities provided for residents. I would tell others to make sure to communicate with them, we moved my mom in there was some confusion due to the covid rules. I would highly recommend to others.

Communication between the staff and the families could be better. The response time between calls could be shorter. I would recommend this community to others

I was surprised by the last review, we have had such a wonderful experience with Brighton Manor. They not only have one but two nurses. Staff turned over has been up and down but with current unemployment benefits we understand the challenge these guys are going through to keep folks there. Proud to have mom there!

My mom and dad moved in about 2 months ago and I am so amazed at how smoothly everything has gone. My dad has been moms primary caretaker so he prefers things done a certain way. He complimented the caregivers on how well they care for mom and treat her with the upmost respect and dignity. It's such a blessing to know that they are both happy and well cared for. Dad always has a story or a joke to tell and the managers are always there to listen and joke back. My parents have found their happy place.

The facilities are nice because they are nice and new, however you shouldn't judge this facility by the looks. We found that my Mother was not given her medicines, her room became filthy as they didn't clean it, they covered up a lot. Often her laundry was not done according to schedule and she had to sleep in her day clothes. We hired a lawyer and he stated that he had many clients whose love ones resided in Brighton Manor. There is major turn over in staff. Many are very unexperienced. They didn't know what compression socks were. No one has a four year college degree. There are no nurses on staff, and even the directors have very limited education! They share staff with assisted living and memory care, so there isn't enough staff.

Really favorably impressed with this facility. Our tour was conducted well and they had everything [name removed] was looking for. Going to be hard to top this one.