Anthology Senior Living

We chose Anthology of Mayfield Heights because we really liked how friendly all the staff were, you go in and they make you feel very comfortable. The location is beautiful and it is a nice set up. The apartment she has is super nice, she has a patio as well. Whenever we have had an issue they have been super responsive. The variety of activities have been great and my mother in law loves it. She has been happier than I have seen her in a long time. They have been struggling with staffing and that is affecting the care some. Overall, I would recommend to others looking.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

when it comes to the overall experience, quality of care, the meals and dining, activities and value for cost it is all fair. The cleanliness of the community is ok, not good and when it comes to the friendliness of the staff some are okay.

I think it's a reasonable place to consider. There are probably other places that are more established with good reputations but are hard to get into or cost more. The building is only a couple years old so it's bright, modern, lots of sitting areas. There is a large courtyard if you want to sit outside. Care has gotten better and new nursing director is good. Facility is clean but room cleaning could be better. As with any assisted living you need someone to advocate for the resident. Food is barely mediocre and menu does not change much. Dining room moves incredibly slow and staff not very attentive. Activities are very female oriented. They bring in entertainment and have a happy hour Monday-Friday. Other residents are mostly pleasant. They allow pets and a cat is great company for my husband. Overall I am satisfied.

I'm 50/50 on the facility. For assisted living, it seems just fine. For memory care, it seems like they just want to medicate the residents into a stupor to avoid having to deal with them.

They seem short staffed; overall it is clean and comfortable ; very friendly staff; It is a safe environment, well lit with a locked door. The communication could be better; meals are usually good; there are a lot of activities but usually involve the TV; a bit over priced. Again, we like the overall feel, the staff is very friendly, but due to the overworked staff, our questions/ concerns are not always addressed promptly.

If your loved one is independent, especially with meds, then go there. If not, Anthology is a mess with meds, timing, dietary instructions, and never informed the family if there is a problem. Also, response time to pressing the button takes a very long time.

We really like the apartment size, that is really nice. Based on the experience we have had so far, we would recommend the Anthology of Charlottesville to other families who are looking for a place for their loved ones.

They do well at 1. Listening to concerns and attempting to solve them 2. Friendliness 3. Keeping facility clean 4. Providing variety of food choices Improvements 1. Encourage residents to participate more 2. Keeping public/staff/freight elevators in working order so staff can assist residents quicker 3. More attention to general housekeeping in each individual apartment 4. Doing laundry as if it were your own. Not dumping everything together in one lump and overloading washer so nothing gets cleaned

There is no leadership or training for the care staff. This is not the fault of the care staff. My sister and I train caregiver after caregiver. They leave because they are not trained and then blamed for resident complaints about care. The food is awful. You can hear the residents complain about the meals everyday. Ask to see menus from the past months, not examples of what might be on the menu. Inquire about caregiver turnover and training. Does the facility use agency services to fill gaps in caregiver schedules, if not, ask why? Inquire about exact destinations for transportation services. For example, if they have in-house beauty services will they still transport a resident to their legacy beauty stylist?

Our family had an in person tour with Anthology of Blue Ash, and it felt like a mini city! It was beautiful. Felt more like resort Yes. Definitely for younger that can do a lot of walking. Anyone with walkers might find the elevators and long hallways too much. I know our father didn't care for that. However we are in the country so that would have been a huge change.

The nursing staff is horrible. We have had issues with medication management and the communication with the nursing staff. In fact the family is taking the medication management back over. There is no systems in place for follow up, and there have been times my loved one has run out of medication and the staff haven't called the family to notify us. There are times the staff haven't responded in the promised average time of 7 minutes to the call button when our loved one has pushed the call button. The residents don't have options to choose from for meals. There is always an alternate meal available if the resident doesn't care for the special that is being served. There are meals times for the residents to dine. There has been a high turnover of staff here.

The facility is first class but they are short staffed so the service is not great. It is also difficult to communicate with the leadership. They are not very responsive to emails and are difficult to reach on the phone.

This facility is clean, overall. It's a new building. For the cost, I expected a little bit more. The staff is ok. The food quality seems ok. I haven't tried it, so I'm not sure about the taste. My mom does mention that sometimes it tastes good and others not so good. I think salt/seasoning might have something to do with it. But I can understand why they don't use it as much, for resident health reasons. Housekeeping could improve, as far as cleanliness of her room. I visit regularly and her room isn't what I would call spotless. I'm sure some of it is due to my mom and her condition, but I still feel like it could be a little more clean. Communication with the family is ok. In my experience, I'm the one who has to initiate it most times. They're good about responding/giving me answers most of the time. At this point, I'm not sure if I would recommend them to family and friends. I'm still trying to get a feel for the facility and how well it's run.

I rated the staff a 4 for quality, for quantity I'd give it a 2.

The community is new. Many of the "kinks" are not yet worked out. Management has not been able to hire and keep employees in critical positions like the cafeteria. "Skilled care" is limited to a single floor. This may be desirable for some, but is extremely limiting as age and care needs progress. The high "community fee" prevents many from moving frequently or moving at all if budgets are fixed and limited. The facility is beautiful, but look beyond the veneer. Hopefully, they will work things out, but currently there are issues.

Just like everyone right now they are having trouble with staffing so things like the house keeping is lacking a little bit. They recently had a head chef change so the meals are not as good as what they were before, and when they have to close down the dining facility and take the food to the residents the meals also struggle. We do think the quality of care there is good, and the workers they do have there are great and very lovely. It is expensive so the expectations are a little higher The engagement director has started going to some of the activities and has been impressed with how good the quality of the activities are. Also sometimes communication is lacking.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

We picked this facility because they have a beautiful indoor heated pool. It has not been open since they moved in because the heater does not work which stinks because that was the main thing on our list. When we ask they cannot give us a straight answer on when it will be fixed.