Anthology at the Plaza

My mother is a two year resident of Anthology at the Plaza and the experience has been very good. The meal quality and variety has been good. The staff is friendly and helpful and communication overall has been good. I think the cleaning could be a little better, but I'm pretty picky about that. The staff concern and care have been very good. I would recommend this facility to others.

They do well at 1. Listening to concerns and attempting to solve them 2. Friendliness 3. Keeping facility clean 4. Providing variety of food choices Improvements 1. Encourage residents to participate more 2. Keeping public/staff/freight elevators in working order so staff can assist residents quicker 3. More attention to general housekeeping in each individual apartment 4. Doing laundry as if it were your own. Not dumping everything together in one lump and overloading washer so nothing gets cleaned

I have done walk tour's of multiple care homes. But when I went to Anthology the Director of Sales was very non chulant when we asked questions. The staff were on their cell phones. I seen a staff member getting off the elevator on their phone, while a resident was screaming for help. The sales person said 'oh that's just dementia '. So I decided to go on a solo tour on a Saturday evening. There was no one at the the door to let me in, so I waited for 10 minutes. I do not like the appearance, so we declined to move forward.

I visited my mother, who has been living there for the past month, in the community today (Sunday). In the main lobby, the personnel were swearing. My mother had to wait more than an hour to obtain a hamburger from the kitchen. It took thirty minutes for the charge nurse to arrive after I called for her. The net result is that we are already preparing to have our mother removed. The cuisine is abhorrent. The person who gave us the initial tour led us to a room that was barely clean. In addition, the surroundings is simply unclean. The hallways are accessible from the parking lot. I don't suggest a move in.

I had a loved one here and it was nothing but issues! The staff turnover is dramatic and there is No training for the new ones. Dept Heads turn over a lot as well. Make sure you put a camera in the room so you really know what is going on. They would forget to get them for meals. Help to get ready for bed…. The list goes on and on. The only thing that changes is the amount they charge keeps going up dramatically!!!

Our family member has lived here for a few months. I can honestly say that It's no structure. It takes months for the maintenance department to fix anything, and the administrator is always full of excuses.

Two months ago we moved my brother to assisted living at Anthology of the Plaza from his home of over fifty years. He was resistant and I was anxious. Anthology was brand new with no track record. We soon learned there was nothing to worry about. This is a beautiful, state of the art facility located in a vibrant commercial and cultural part of Kansas City. A review of the monthly activities calendar was enough to assure me that my brother would be fully occupied with an abundance of mind-stretching and body-strengthening exercises designed to meet each resident’s needs. Above all it’s the staff at Anthology that makes this place so special. Not only are they energetic and superbly credentialed but also they are warm, caring people, who are never too busy to stop and chat with a resident or drop by the daily Happy Hour where residents gather with family and friends to tell of their day’s adventures or those of days gone by. It didn’t take long for my brother to settle in and become part of “the gang” as the residents like to call themselves. He has taken the greatest pleasure in decorating his apartment that glows with natural light and views of the Plaza. During my last visit we spent the day careening around Target picking up a few finishing touches (well maybe more than a few). On the way back, as we approached Anthology, he smiled at me and said, “I’m almost home!”