Aegis

Overall Aegis of Redmond is a nice facility. It is pretty expensive. They seem to lose a lot of personal clothing items. The visitor parking is limited.

We had a brief experience at Aegis of Ventura, but I had a very favorable impression. it was a nice facility, and the staff were very friendly.

I liked Aegis of Pleasant Hill a lot. The people there were super. We almost chose them. But they were so insistent that my family member didn't need any type of memory care, and we really felt she needed that extra help.

They're very proactive in terms of communication. They've done an excellent job of following up and trying to identify the best way to interact with my mom. They try to establish what role the family members are going to have and what type of relationship the family wants to have with the facility. So if you want to be really informed, they're happy to provide that. Or if you only want them to call when there's an emergency or something that needs your attention, they're willing to work with that boundary. One challenge we've experienced is when things got a bit tense, they dropped the ball on communication and were more terse in their communication until we got things resolved. And then they were right back to their usual style of communication. From a food standpoint, they're not going to chase the residents down to make sure that they eat. And the food they have is pretty monotonous. When they're not serving standard meals, they have just plain Jane sandwiches and juice. And that's a big complaint from my mom, that she doesn't like the food. However, the food on the first floor and upper floors for assisted and independent living appears to be better than where she is in memory care. And overall, I think it's an excellent place for my mom.

I would recommend the community to others for their loved ones. This is a good place overall. The staff are very nice to work with. The call response times from the time the resident's clicks the call button could be improved upon. The food is enjoyed by my loved one.

The caregivers seemed caring and attentive. My loved one really appreciates the caregivers. The one caution is that if you want to get a phone line put in for your loved one it could be difficult. It seems like this is an highly functional community.

This community was a strong second. This community was very beautiful and clean. This community is a combination of assisted living and memory care. I was not impressed with the memory care unit but the rest of the facility was great.

This community was my third choice. This community was small separate cottages with 10-12 people. This just seemed to small and confined for my loved one.

We liked this facility for our loved one it was just too far away from our family.

Depending on your loved one's needs, I would be cautious. If they're fairly social and want to make friends, this is not a good place. I think it's important to match the facility with the census of the people in that facility. For instance, their activities were lackluster, and I was not impressed. They had people who couldn't talk or were comatose sitting in on trivia questions. So activities were not necessarily matched to the ability of the residents. The staff were mostly very friendly and tried their hardest, although you always have one here and there that weren't. My loved one said the food was good, with a good selection, and he's a pretty picky eater. Overall it's a nice facility. But I think if you're going to be paying that much money, you'd better have a a lot more activities, and ones that are better suited for residents of different abilities. And if you have a loved one who is very active and alert, I would double check the census of the people there.

Nobody's perfect, but we're happy with them. They seem attentive to our loved one. I do feel like you need to be on top of things. When I'm not visiting as often, I feel like I start noticing things that need to be addressed. But I think that's the case with any care place. Wherever you choose, it's important for the families to be involved. When we've had concerns, they generally do a good job of addressing them. I think they could do a little better with activities. But overall, my loved one seems quite happy there, and she adjusted well within a couple of weeks or so.

We chose Aegis of Kirkland because it was what my dad wanted. The rooms at the facility were small, private rooms. I think the food could use improvement, they could have more variety and what they advertised was not accurate. We were here during covid, but I would tell others to make sure to tour and try the food before moving your loved one in here.

We have an in person tour and our experience was good, but the community was not as new and bright as what we were hoping. We thought the price was also a little higher and at the time there were no men there.

Aegis is better than most but still has problems. Aegis, as with all the facilities I've stayed at, is lacking in being adequately staffed . . . and the staff being adequately trained. The administration seems to have holes too.

Much of the food was canned, tasteless, overcooked. My heart broke for my husband who had to eat it. The caregivers were excellent and when [name removed] was actively dying they were exceptional. The problem was communication: too little, too late, if ever. Staff turnover was astounding. Clearly Aegis is all about profit: bloated salaries for those at the top doing not much and peanuts for those at the bottom doing the work, caring for the "family". Ha! What a joke. When [name removed] needed round the clock care, the monthly fees went to $[removed] per month. A visit from his son with the manager reduced it to $[removed] all inclusive. Please explain how, from a business standpoint, that works. A lovely facility. However, I will not recommend. What is painfully clear is how critically important an advocate is. I can only imagine what [name removed]'s care would have been like if I hadn't been screaming all the time; I ached for the poor souls who have no family, no visitors, no voice. I expect that this is true everywhere. It was a painful, heartbreaking experience for both of us. My tolerance was, accordingly, low. However, he was safe, which was what it was all about. They, and the hospice team, were wonderful during his final days.

Overall our families experience was good, sometimes the care was questionable - on the memory care side we felt at times our loved one and the other residents could have a little more supervision. When it came to the meals they were great - our loved one did not eat certain proteins so they were very flexible with them and would change up their meals if needed. We did see a few activities they would have movie nights and different puzzle games.

There are some staff who are very good and some staff who are very bad, and you never know what you will get. They have a low response rate to the call button, you can wait for 2 hours. When I had an emergency, I would just call the front desk. They could've improved on a lot during my stay. Sometimes they ran out thing for weeks, like black tea and regular sugar. They were full of chemical substitutes, but I did not want those.

we toured Aegis Gardens and we didn't think it was a good fit for my loved one. they seemed to be culturally one sided and it was located further away from family. we chose another community because Aegis Gardens did not have what we were looking for.

I did not feel like I got the whole tour with Aegis Lodge. We felt that the facility was too big and so the care would not be as personalized as we were looking for. It is also very expensive.