Aegis

The community really is wonderful. The staff is friendly and treats your loved ones very well. Communication is good between the staff and our family they keep us well informed and up to date. I would recommend this community to others.

We chose Aegis at Shadowridge because they were the most helpful and willing to work with us in a bad situation, they really stepped up. I was not able to go in during covid so they were very good with communication and sending us updates. I would highly recommend them.

They were spectacular. It's an excellent place. They really care about the people that are there, both their staff and their patients. They were very helpful. They were accommodating during the Covid challenges. My friend got very antsy being there, and they allowed me to take him out for rides and keep him occupied. So while they were very careful in their protocol to keep everyone safe, they were not so rigid in those protocols that they were not able to work with people individually. And their care staff was phenomenal. The health lead was superb, just wonderful. The food was really good. During Covid lockdown, they still had some activities that were well monitored for safety. And those who couldn't leave their rooms got visits and interaction all the time from the staff, including the head director, who was very good to my loved one.

We chose Aegis Gardens Newcastle because of the amenities provided, the friendly staff, and the overall facility. The location is also easy to get to. The room sizes here are good size, it is exactly what my dad needed. They have been great with communication and I would recommend them to others looking.

In the short time she was here, it was a great experience. We chose Aegis because of the amount of care that they were capable of giving, the atmosphere, the way they had them housed. It was 10 residents per house, so they were their own little community. Every time I went in here the staff members here were just wonderful. We could not have picked a better place for her. It was expensive but worth every penny. I would tell others to just check it out and you will know. Just going here you get the feeling that everybody cares and is like a family. I would recommend to others looking.

They have a very nice facility. They staff is very friendly and easy to work with. They have catered to any needs or concerns I have with my loved ones. They made the transition very easy for me during a tough time.

Their assisted living is totally different than their memory care unit. We were originally sold on and moved my mother into assisted living, and it was a nice facility with lots of activities and a restaurant-style eating area that was fantastic. Mom was excited to be there. But shortly after moving in, she needed to be moved to the memory care unit, which is like night an day when compared to assisted living. The memory care unit is more like a dorm with a little hallway, and not nearly as elaborate as the assisted living. They're served different food. I have not been able to try the memory care food, but she's not fond of it and is having a hard time with that. And unlike when she was in assisted living, she now begs me to get her out of there now that she's in memory care. It's a shame that they can't model memory care closer to the assisted living side. I've had some communication issues with the administrative/billing departments, but other than that , the staff are great people. I have been getting a lot of calls about issues though - she broke her hip, there was an instance where another resident wandered into her room and there was an altercation, and some of her belongings have gone missing. I understand it's more difficult to keep up with people with dementia, but I've been kind of disappointed with the issues that keep arising. That being said, I appreciate that they call me and let me know what's going on with my mother. They are generally very responsive to emails, and I'm having to take it on faith value that they're following up and doing the things they're supposed to. I've also had issues with the finance department, specifically bills not being correct. I've had to talk to them over and over about discounts and credits that have not been applied. They say they can't change current invoices, so I have to wait for the next month's invoice for corrections. Outside of those issues, they're friendly and very personable. And they're always very welcoming when I come in.

The community doesn't walk out of residence to the dining room, they do inform them that it meal time. I would like to see them accompany their residence or set them on the path to the dining room. I would recommend this community to others, overall it's a great place.

We chose Aegis at Ravenna at the time because. Aegis has a reputation of memory care, and they do have that available, I do believe some residents in the assisted living part of the facility are waiting to get into the memory care side of the facility. If you do not need memory care, you may run into people who are waiting because they are not separate. Other than that we have had a positive experience here and I would recommend to others who are looking.

The community is very clean, we have never had any issues and the staff members have been fabulous. The only reason we did not give the community a 5 was because our minor issues with the billing department, but everything has now been straightened out. Our loved ones room is beautifully set up. The residents can pick and choose what they would like to eat. Our loved one is vegetarian so they have been very helpful and accommodating with coming up with different food options for her to eat. We absolutely think the value is worth it.

My loved one is a resident at Aegis of Lake Union. Most important is to clearly understand level of staffing. Is there adequate coverage during day and night? It seems like they are not always fully staffed. The staff that they do have is excellent. A second issue that drives me crazy is how the laundry works. Every day there are strange clothes in my loved one's closet and I have no idea where many of his clothes are. Once, I saw a resident wearing my vest (not my loved one's) from my work. The laundry is a small issue. but it drives me crazy. I haven't seen the new grey towels that I provided since July. Food prep is also important- we never ate fried or junk food at home. There seems to be more reliance on this type of food now than there was in the beginning. They don't seem to have as many salads. Overall, I am happy and grateful to the personal care and attention that the staff have provided to my loved one and his care.

It's a nice community, and we picked it because of the availability and it was clean. I would recommend to others.

Our family had an in person tour with Aegis on Madison and overall we really liked the tour experience and community, however our loved one chose a different community instead. She had like the food and particularly the location - it is not as much in the city.

When it comes to the activities the music is awesome, however our loved one is not currently participating in many of the other activities for personal reasons. I wish she would because they look great. We would definitely recommend Aegis of Lake Union to other families looking for a place for their loved ones.

Unfortunately, my dad didn't get to spend too much time at Aegis at Shadowridge before he passed. The staff at this facility was excellent. I didn't meet a single one who didn't seem caring. The food was very good. I actually wanted to spend time there with my dad. I would recommend this facility to family and friends.

We picked this community, because of the complete med care, on site nurse & care, concierge, shuttle bus, group dining planned festive celebrations, covered walkways, outdoor patio & BBQ area, landscaping, activities, good communication & nice well maintained buildings. I would recommend to other families.

On the positive side: All of the staff that is there is very dedicated and good at what they do. They treated my dad outstandingly and he loves all of the attention that he has gotten from them. Management has been easy to work with and straight forward. On the negative side: The food is not good at all. There are some time periods where they seem to be understaffed - particularly the weekends and evening hours. I know that it is a really hard job and the people they hire are great, there just aren't enough of them. It does kind of have "Disney land" décor which we do not like. It is also very brightly lit and gives me a headache.

This facility has been great so far, especially compared to some of the other places that we've had experience with. The level of care here is great. Everyone is very friendly and on top of things, all of the staff are great. Housekeeping is done once a week and is very thorough. Communication with the family is good, they communicate a lot and keep me updated. Overall, it's been a very good experience. I would absolutely recommend this facility to friends and family.

Overall we have been very happy with Aegis Lodge community, and the staff members are all very nice. During the holiday season they had some holiday events that everyone was invited to and we really liked that. Coming from independent living to assisted living we are learning the ropes and asking a lot of questions and we appreciate how responsive they are when we send emails and they are more then willing to work with us on certain situations. We have had a little trouble with communication but they have sent out a newsletter letting all of the families know they are working on it.

It's a beautiful facility. Some of the workers are not too friendly. The dining room food is good for the residents. They have activites such as exercise, golfing and a Japenese singing class. It's very expensive, and the services could be better.