Wickshire Fort Lauderdale

I would be very careful about putting a family member in this facility right now. They are having staffing issues, the food sucks, and the administration is way over there head. The corporate office gives the illusion the care, but seem to have abandoned the management and staff. Return phone calls from anyone is almost non existent. Doors have been left unlocked on a few nights, and the front desk has been vacant in the evening on a few occasions.

Our experience has been horrible at Wickshire Fort Lauderdale. The staff have been unresponsive from the administration all the way down to the aides to the family's questions or concerns about our loved one. The family has been greatly disappointed and saddened by our experience here. We are hopeful the experience will improve for our loved one and family.

Our family had an in person tour and it was a good experience the sales people were very nice. However when they called for follow up questions and feedback its like they forgot who we were. They forgot everything we wanted and needed and it just seemed like they didn't really listen to us.

Considering all the construction going on-everything was great. Everyone I dealt with was very nice, polite, and answered any question I may have. I was very impressed wthat from day one-everyone that I met remembered my name and called me [name removed] from day 1 and they always remembered.

They've had some changes in staff, and they're trying to work through those changes. There's one person in the business staff I've had frustrations with regarding communication, but I'm hoping that will get better. Aside from that, everyone else there is great. Overall I think it's a wonderful place. My loved one is so happy there, which makes us happy. He says the food is great, and there's a lot of activities and things to do if you choose to participate. It's being remodeled. The grounds couldn't be more perfect. So far it has been affordable. We definitely talk it up to others when they're looking for a place.

I did not like this community to much. Compared to the community I had # 1 just came down to what all was offered and I did not go with this community.

We chose Wickshire because of the location as well as availability of the size of the apartment that he wanted. The food is great quality and they have a wide variety on their menu. It did just change hands, so we are hoping things stay the same. The activities are stopped at the moment due to covid. Overall I would recommend to others looking.

My sister and I really liked Wickshire a lot. The staff were good with communication, even after leaving the tour, and were accommodating as well. I saw quite a bit of interaction with staff and residents while here. We did not choose them due to the fact that pay was a la carte rather than all inclusive.

excellent.....rewarding......,,most cordial and attentive to answer my questions.. ....very satisfying in every way. [name removed] is an asset to your staff. Thank you for your complimentary lunch ....most delicious.

[Name removed] was 1st class, very informative.

I think this will be an ideal living community for my 87 yr old sister.

Atria Willow Wood is a great place to live. Great staff and great residents. We are under construction work now - place will get better. Black mold around - staff here is understaffed and needs better training.

God sends special angels into your life at the right time, he send me [name removed] she helped me get the best apt on the lake. I'm truly blessed because of her spirit. She had the most beautiful spirit always smiling and eager to help others. [name removed] has made my journey at Willow Wood special I'm so glad she is in my life. I truly love being here because [name removed]

Management does not take care at all. Residents and staff are great, food is bad and food service is bad. This place needs some nightly activities. We do have movies and a good movie theater. We do lots of bingo here, but we need better activities. Many residents stay in their rooms. Physical Therapy and nurse overall are great here

I love this place. I would recommend this community

First time in an adult community and very happy with this property - as soon as the construction is complete. Looking for my parents - independent living. [name removed] was a delight and very informative and aware of our needs. Gave some excellent info for my parents to be aware of as they start this journey. Great sales person!!!

We toured this community for mother. I was very impressed with [name removed] and some of the associates we met. I hope my mother decides to move here, so she will be closet to her family.

This was my first visit to any senior living community. I was so impressed by the staff— everyone so friendly and helpful. I never expected so many choices of apartments and with such spacious floor plans and reasonable rates! Nor did I expect such an amazing variety of activities and entertainment, or to be able to dine on my own schedule! The list of amenities seems never ending! The facility is going to be a show place when the renovations are complete. I can honestly say I was pleasantly surprised when I visited Atria and look forward to returning.

[name removed] was exceptionally knowledgeable, courteous, patient and professional in the way she conducted the tour for me and family. She is a definite asset to your company. I am sorry I did not have a chance to evaluate your culinary fare. Thanks for a pleasant and informative experience.

[names removed] was a great guide. She obviously loves what she does and is an expert on the amenities and services offered.