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The Preserve at Palm-Aire

3701 W. McNab Road, Pompano Beach, FL 33069
9.2
Review Score
124 reviews

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Anonymous - Family/friend
5.0
Recommended

My loved one was previously a resident at The Preserve at Palm-Aire and everything was great. I would totally recommend this facility to others.... Read more

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About the facility The Preserve at Palm-Aire

The Preserve at Palm-Aire provides the highest quality of geriatric care, assisted and independent living in the Pompano Beach, Florida area, including innovative memory care designed specifically for those affected by Alzheimer's disease and other dementias. Every resident receives unique and personalized care and attention tailored to where they are and what they need most. At The Preserve at Palm-Aire, both residents and their families enjoy peace of mind, knowing that our staff is providing the best in life €” with a smile.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Preserve at Palm-Aire is a community within The Arbor Company properties. See all The Arbor Company communities.

Pricing for The Preserve at Palm-Aire

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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/mo

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1 Bedroom
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$XXXX
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2 Bedrooms
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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Compare

The Preserve at Palm-Aire3701 W. McNab Road, Pompano Beach, FL 33069
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9.2
Review Score
124 reviews
9.8
Review Score
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Review Score
316 reviews
9.5
Review Score
12 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
2
Assisted Living, Independent Living

Amenities at The Preserve at Palm-Aire

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Organic

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Full kitchen
Kitchenette
Ground Floor Units
Private patio, deck, or balcony

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Swimming Pool
Arts and Crafts Center
Ballroom
Billiards Lounge

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

Croatian
English
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews
for The Preserve at Palm-Aire

Write a Review
9.2
Review Score
124 reviews

Review Score

124 reviews
9.2

Out of 10


5 star

37%

4 star

36%

3 star

14%

2 star

3%

1 star

13%

A Place for Mom has scored The Preserve at Palm-Aire with 9.2 out of 10 using our proprietary review score based on 34 reviews in the last 2 years. Over all time, The Preserve at Palm-Aire has 124 reviews with an average "overall experience" of 3.7 out of 5.

How we score communities
Cleanliness

4.0

Friendliness

3.9

Meals & Dining

4.0

Care Services

3.7

Activities

3.7

Staff

4.3

Value for Cost

3.8

Overall Experience
45
44
17
3
15
Date Submitted
5
12
34
Reviewer
15
74
35
0
Care Received
26
88
10
1-20 of 124 reviews
Sort by

5.0
Anonymous - Family/Friend
Independent Living
January 25, 2024
Verified Review
Recommended

My loved one was previously a resident at The Preserve at Palm-Aire and everything was great. I would totally recommend this facility to others.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Joy - Family/Friend
Assisted Living
January 24, 2024
Verified Review
Definitely recommended

Everyone has been super friendly and helpful. They seem to know most everyone by name, which provides a very homey feel. The communication has been good. We are able to reach someone when needed and they call us with updates, not just urgent situations. The move in was super smooth. We used the moving company recommended by Palm Aire and I highly recommend that. They are familiar with the grounds and know how to work with the older population. My dad really likes the meals. Overall, I would definitely recommend Palm Aire for assisted living.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Preserve at Palm-Aire

January 26, 2024

Joy, thank you so much for this five-star review! We are thrilled to hear you found the staff to the friendly and helpful and that they have created a very homey feel here at The Preserve at Palm Aire. We take great pride in those things, as well as the high level of care and communication we provide our residents and their families. Thank you again and have a great day!


1.0
Anonymous - Family/Friend
Assisted Living
January 10, 2024
Verified Review
Not a good experience

The facility is not a good choice for a person who needs a higher level of hands on care. Nursing/ care staff is difficult to work with in solving problems. May be okay if someone is fairly independent. I would not recommend the facility.

Response from The Preserve at Palm-Aire

January 13, 2024

We are disappointed to hear about your experience with us at The Preserve at Palm Aire. It is important for a care community to address the varying needs of its residents, especially those requiring more hands-on care. We appreciate your willingness to provide us with this feedback and are always looking to improve the quality of care and service provided to our residents. Our Executive Director, Melanie White, would like to speak with you to better understand the issues you have raised here. Please contact her at your earliest convenience at (954)-970-2600.


5.0
Anonymous - Family/Friend
Memory Care
December 13, 2023
Verified Review
Experience at The Preserve

My loved one is a resident at The Preserve at Pal-Aire and is doing quite well. Our family is extremely happy with everything at this facility. When I visit my loved one, I am happy with what I see.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Preserve at Palm-Aire

December 15, 2023

Thank you so much for this five-star review! We are thrilled to hear you and your family are happy with how your loved one has been cared for here at The Preserve at Palm Aire. Our staff takes great pride in the level of care we provide all of our residents and your comments help reinforce their efforts. Thank you again and have a great day!


4.0
Anonymous - Family/Friend
Assisted Living
August 31, 2023
Verified Review
Overall a wonderful facility, even though some of the staff could have better attitudes

The majority of the staff at The Preserve at Palm Aire are very friendly and kind. It's the staff in the dining room that are not very kind or friendly. The servers I have had trouble with and their bad attitude, and then how long they take to serve the meals. All in all, I would recommend The Preserve at Palm Aire. It's overall a very good operation.

Cleanliness

3

Friendliness

2

Meals & Dining

4

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
August 23, 2023
Verified Review
Needs Some Attention

My loved one is currently a resident at The Preserve at Palm-Aire and the experience has been okay/fair so far. They tell you anything to get you in there. The food is not the best and they are short staffed in the dining room. The meals need help for sure! Everyone complains about the food. They are so short staffed that one night they closed the restaurant The housekeeping is disconnected and not quality. However, this facility is close to my home so my loved one is staying here.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

2

Staff

3

Value for Cost

2

Response from The Preserve at Palm-Aire

August 28, 2023

Thank you for sharing your feedback about The Preserve at Palm-Aire. We take your concerns, especially about dining and housekeeping, seriously and are always striving to improve our services. Our Executive Director, Melanie White, would like to speak with you further about these issues. You can contact her at your earliest convenience at (954)-970-2600.


5.0
ESH - Resident/client
Assisted Living
July 10, 2023
Verified Review
Home, Sweet Home

I am very happy living here. With 30 acres and lots of mature trees, 3 ponds with fountains, fully equipped apartments, and good food. Also very friendly personnel. Plus lots of activities, I really enjoy it here. Plus, none of the hectic and noise you have in Dade or Broward. If you are looking for peace and quiet and lots of nature, then definitely yes. Transportation to doctors appointments, grocery shopping, and outings is provided.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Susan - Family/Friend
Independent Living
June 6, 2023
Verified Review
Highly recommend (independent living).

The staff is very helpful and friendly. The apartments are nice. The residents are diverse and friendly. There are actually a good number of men. The price is reasonable for what you get. My mother is happy there, and she has made many friends. She has had no complaints.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5


5.0
Laura - Family/Friend
Independent Living
April 10, 2023
Verified Review
A great place for loved ones

We had an incident when housekeeping was supposed to come in while my mom was in the hospital & they didn't - the manager of housekeeping called me to apologize & sent crew in within an hour. My family & I have found the staff to be amazing. In fact, my son comments on that all the time. My mom has dementia & I think they are very kind redirecting her, etc. The people who run the dining room know every resident. The food is on par with a really good university dining hall, plenty of choices & the wait staff are very patient, kind to the residents. Activities are fantastic. Each are designed for senior who have limitations, etc. My mom loves all the exercise & walking classes such as morning stretch, chair yoga, sweating to Broadway music, corn hole, drumming for fitness. She also likes video presentations. I believe what they provide, how much is included in the base cost is invaluable. For me & my family, it's peace of mind knowing my mom is safe, engaged & cared for.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Amanda - Family/Friend
Independent Living
April 5, 2023
Verified Review
Everything you need

Our family has had an excellent experience with The Preserve at Palm-Aire. We love the level of customer service they have as well as their attention to detail. We had visited many other properties and this community by far was the best one. Based on the experience we have had so far, we would definitely recommend The Preserve at Palm-Aire to other families. They have a great variety of activities all throughout the week. They take the residents out on field trips - our loved one recently went to Hollywood Beach. They also take regular trips to the grocery stores. It is all encompassing. We also like the availability of all the things our loved one needs.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5


1.0
Anonymous - Resident/client
Independent Living
March 15, 2023
Verified Review
Go someplace else

My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is that no one listens to your concerns here. If you complain, they tell you to leave if you don't like it here. This facility is a month to month agreement versus a traditional year lease, so it's easy for them to tell you that. Another issue is that help is never available. I know of 2 residents that have fallen and pressed their 'call button' for help and they waited for over an hour for a response/help. It's terrible. The only good thing here is the Physical Therapy. My husband and I both use it and it's very good. But not enough. I don't know how this place stays in business, to be honest. I don't think that the owners are aware of how terribly things are being run. There are hardly any Independent Residents left here. My son's reasoning for moving us here was so that someone would be there to help if we need it. Well, I don't get help here. There's never help available. I would not recommend this facility to anyone.


4.0
Joanne B - Resident/client
Independent Living
February 27, 2023
Verified Review
Above and beyond staff

I looked at 7 places before choosing a facility to live in. I love it here. I like the fact that they have a board of residents and we have meting every month and are able to voice our complaints or ideas and praises. I think that is wonderful. The staff here are just marvelous. I cannot say enough good things about them. The administrative staff are great as well. We have transportation that takes you many places and plenty of activities to participate in. I am in a wonderful apartment with all stainless steel appliances. The washer and dryer is in the unit and that has been great. I also have a wonderful view from my apartment. I enjoy the food and if there is something on the menu that you might not want, you turn it over and they have a whole page of other things that you can order. I am really enjoying my stay here and would absolutely recommend The Preserve at Palm-Aire.


1.0
jamie - Family/Friend
Memory Care
January 20, 2023
worst of the worst

my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, even after their executive director had been informed. 4. when i filed a complaint with ahca, their executive diretor retaliated by sending a notice of eviction and then threatened to charge me with elder abuse. real nice. 5. falsely claimed to outside callers that i refused to provide a telephone for my mother. there is much more; but i only get 1000 characters here.

Cleanliness

3

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

2

Staff

1

Value for Cost

1


4.0
Anonymous - Family/Friend
Assisted Living
December 22, 2022
Verified Review
Current Resident

The food is not that great and small portions, and staff (front desk) is useless. They know nothing and are not helpful at all. Other than that everything has been great. They can improve by, getting better food, serving bigger portions and hiring more knowledgeable staff.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
November 21, 2022
Verified Review

As far as suggestions for improvement, a couple of things: 1. Maintenance for example, there are so many little things that need to be fixed or for the safety of the residents they don't address. 2. Food is not good in restaurant that is included in my mom's monthly rent. So the added expense of having to cook meals is an expense not expected. The safety thing is what is most concerning. For awhile they left the back gate open, so anyone could get in and roam the property. Another issue is their doggy park, it has no lights and not even ground or sidewalk so someone with walker or wheel chair it is impossible to take their dog there, and because the ground is uneven I worry my mom could fall.

Response from The Preserve at Palm-Aire

November 29, 2022

Thank you for taking the time to leave us this honest feedback and sharing these opportunities where we can improve. We'd like to better understand your concerns. Please contact our Executive Director, Melanie, at (954) 970-2600 when you're able. Thanks again and we look forward to talking this through.


5.0
Anonymous - Family/Friend
Assisted Living
November 16, 2022
Verified Review
Wonderful Community

Extremely friendly staff. Lots of engagement options for the residents to participant in. Inside court facility could use a little improvement, but doesn't effect the overall rating of the community.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Preserve at Palm-Aire

November 23, 2022

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!


5.0
Anonymous - Family/Friend
Assisted Living
October 24, 2022
Verified Review
A Very Positive and Life Saving Experience for My Loved One

I would recommend you check out the community to see if it is the right fit for your loved one. My loved one is happy with the care they are receiving. The staff have been very pleasant and helpful when the family calls. The family was told there would be transportation, and they don't have transportation to accommodate a wheelchair. I'm shocked the community of this size doesn't have the transportation to accommodate the residents in wheelchairs.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

4

Value for Cost

5

Response from The Preserve at Palm-Aire

October 31, 2022

Thank you for your kind review; we are happy to pass along your comments to the team here at The Preserve at Palm-Aire! Please don't hesitate to reach out if there's anything additional we can do for your family.


4.0
anonymous - Toured community
Assisted Living
October 12, 2022
Verified Review
tour review

Our family had an in person tour and the staff were very nice it was definitely a good option for us, however at the time they did not have a two bedroom apartment and it just felt a little more institutional and a little to big for our loved one

Response from The Preserve at Palm-Aire

October 21, 2022

Thank you for this feedback and positive review. Please don't hesitate to reach out if we can be of service in the future.


4.0
Anonymous - Family/Friend
Assisted Living
October 10, 2022
Verified Review
Our First Time Assisted Living Accommodations Arrangement Services Were Excellent

This has been an excellent experience for the family and our loved one so far. The staff communication with the family has been wonderful. They have been quick to respond to any concerns or questions we had about our loved one. There are three meals a day served to the residents and the community has been able to accommodate dietary restrictions for our loved one, as well. This is a community I would recommend to others for their loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


5.0
SC - Family/Friend
Assisted Living
September 29, 2022
Verified Review
Great facilty

My loved one likes the food., and a number of the activites. It's a very good place. It's good value for the money. We picked this community because of, the size of the community, services offered , and they had a very good promotion/prices . I liked the feel of it.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

4

Response from The Preserve at Palm-Aire

October 11, 2022

Sc, thanks for your praise and kind comments about our community. Please let us know if there is anything else we can do for you; we are more than happy to help!


Viewing 1-20 out of 124 reviews

Neighborhood around The Preserve at Palm-Aire

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Frequently Asked Questions about The Preserve at Palm-Aire

The Preserve at Palm-Aire offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Preserve at Palm-Aire 9.2 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (954) 970-2600 to reach a resident at The Preserve at Palm-Aire.

To reach a resident at The Preserve at Palm-Aire call: (954) 970-2600



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.