The Preserve at Palm-Aire

Extremely friendly staff. Lots of engagement options for the residents to participant in. Inside court facility could use a little improvement, but doesn't effect the overall rating of the community.

I would recommend you check out the community to see if it is the right fit for your loved one. My loved one is happy with the care they are receiving. The staff have been very pleasant and helpful when the family calls. The family was told there would be transportation, and they don't have transportation to accommodate a wheelchair. I'm shocked the community of this size doesn't have the transportation to accommodate the residents in wheelchairs.

This has been an excellent experience for the family and our loved one so far. The staff communication with the family has been wonderful. They have been quick to respond to any concerns or questions we had about our loved one. There are three meals a day served to the residents and the community has been able to accommodate dietary restrictions for our loved one, as well. This is a community I would recommend to others for their loved ones.

My loved one likes the food., and a number of the activites. It's a very good place. It's good value for the money. We picked this community because of, the size of the community, services offered , and they had a very good promotion/prices . I liked the feel of it.

I would recommend the community to others for their loved ones. The community is on a nice piece of property. They had nice activities. The staff overall was very nice to the residents and families. There was a variety of selections for the residents to choose from, and there were three meals a day served.

The friendliness of the staff is a 5+ they are so incredible. Our loved one has aids that give him individualized personal care and they have been wonderful. The staff are always willing to talk with the residents and engage with them. The activities are the best part - they have constant different things going on all day 5 days a week - there is entertainment, trivia, quizzes, board games, history stories and quizzes. The value is reasonable it may be less then others or more expensive then others but it is well worth it and we would absolutely recommend The Preserve at Palm-Aire to other families. It is a great atmosphere that is always clean and our loved one is just living a much better life.

My husband and I are very thankful to have discovered Palm Aire for my elderly brother who suffers from dementia. [name removed] was our initial contact and guide and his patience and understanding were exceptional. After we agreed to admit my brother, he even helped us obtain a room my brother had saw and liked! It is roomy, cheerful and bright. My brother entered the Bridges program. It is a wonderful program for folks with dementia, but who are still capable of learning, interacting and doing activities to help maintain their cognitive abilities for as long as possible. Many thanks to [name removed], who despite the holiday weekend, patiently helped us collate and complete the necessary forms and paperwork. My brother has adjusted very well and is comfortable and happy in his new accommodations. The staff is kind, caring and patient. The nurse in charge, [name removed], has been very approachable and her commitment to the residents and their loved ones is obvious and admirable. Thanks to all!

I would suggest you look for a younger community, as this community has an older senior population. The rugs and carpeting in the community are filthy. The communication with the staff is good. There is a full kitchen in the apartment and a washer and dryer connections in the unit.