Westmont Town Court

My uncle is pretty happy here and feels very welcomed, but there are a lot of changes going on that are impacting the facility. They have a new director, a new chef, and staff turnover rate is high. Things fell behind and they're trying to catch up. They are short staffed in the dining room, but the food is adequate. The sales person is helpful, but did misinform us a bit in the beginning. The staff is friendly overall. They do offer transportation and my uncle utilized that recently for an appointment and said it went great. They have a nice pool, physical therapy room that they can also use for exercise, and a theatre. My uncle is comfortable here overall and has a lot of privacy. They do have a welcoming committee that sat with him at dinner, which he enjoyed. I'm just not sure that I would recommend it to others considering all of the changes and them falling behind on things and being short staffed.

Pretty clean. People are very friendly. The staff is okay. They are very helpful and compassionate. The food is standard fair, I can't be real concerned about the nutrition part. As long as my wife is happy enough with the food. Nothing adequate. I am disappointed, they let her go to bed instead of engaging in activities. They need to enforce participation. I can't go to many other places that is reasonable. They have two different floor plans in the memory care area. My wife's floor plan, there is no bathroom in the entrance door. It's not real conducive. She has to come out of her room to go to the bathroom and sink, which is exposed to the outside. Overall it's great, but a couple of employees needs to be more customer-oriented, and I prefer another room for my wife.

It seems to be very well managed. They have many opportunities for the people living there to participate in activities as well as they can during the pandemic, and they're opening up more and more. I wish that there was more green space for the people that live there to be outdoors. There's a lot of concrete and not many plants, as the community is located downtown in the heart of the city. I also feel it's very safe and secure. There's a locked gate at the entrance, and no one can drive in without permission from inside. It's so convenient that they have their own doctor on staff so I don't have to take my loved one anywhere for labs. They always have a nurse on staff as well. The caregivers have been very attentive when our loved one has needed extra support over time, and they just seem very caring.

We were very impressed! The staff was friendly (with low turn-over), the facility very clean, the apartments nice, and lunch was great. Secure, unassigned, parking for free was also a plus. Uncle is not yet ready to Make the move but it is a definite contender.

We moved my active 92 year old mother into Westmont Town Court about 6 months ago after relocation to San Diego from another assisted living place. Overall the facility and efficiency of this new place exceeds her prior residence. She is very happy and the friendliness of not only the staff but the residents too has made adjustment to a new place much easier than we expected. My mother does not require any additional assistance with day to day so am not able to comment on that part. She has also lost some weight since the move - in her case that is good news. The meal choices include more healthier options/selections than her previous location and I often join her for meals since the food is usually very good and pricing for guests is very reasonable. Plenty of activities for all levels of "independence" and staff is very good about encouraging participation. My Mom is active (but uses walker) and is generally a social person.

All positive. Want to make sure my mom qualifies for assisted living by their nurse. PR rep and CEO amazing. Felt real and caring.

Two terraces facing courtyard with new kitchen and fixtures. Good activities. @160 residents with 60% independent. Licensed assisted living care. Little dark common areas. Great outdoor courtyard area for walking, lounging, entertainment. Good vibes.

[Removed] gave us a very good informative and friendly tour. We could also live at Westmont Town Court.

We had a wonderful tour of this community and the staff did a great job answering all our questions and we felt this community would have been a great fit for my mom but unfortunately, there was a waiting list. This is a very nice community

The tour I had was fine. It was a good view of the community. Everything is saw was good. I was looking for a place that was more small with the homelike atmosphere. The person I met with was nice and professional.

Westmont Town Court is a very nice community. My mom is slowly settling into her new home. Everybody is very friendly and nice. They provide my mom with good care. The food is good, I've eaten there myself. They have well-balanced meals for the residents. My mom has let me know that they do run out of food choices sometimes .My mom enjoys the activities that they provide, she loves to swim and participates in the exercise classes. I wanted to especially thank [Removed], my advisor from A Place For Mom for all of her help and providing us with information and options.

At the beginning, when I was still "looking" for a place, I always received responses to my emails or voicemail messages I left. Now that I have placed my father in this facility, I can't seem to get any responses to my emails or voicemails that I have left. It is regarding billing and [Removed], the office manager doesn't return my calls. I have even sent emails to Shelly, the person I had signed up with, even though this I not her area and have not received a response. The bill was due on July 1st and there is a 5 day grace period then you pay a late fee. Today is day 5. I started leaving messages on June 19th or 20th. I spoke to the nurse that does the assessment for the assistance needed on Sat., July 1st. She said she would have [Removed] get back to me. Still no response! I am not happy with this lack of response to my questions about their charges which are much higher than what I was told I would be paying.

I immediately felt comfortable the minute I walked into the Westmont facility, with the people, the look of the place, and their process for the elderly. I visited other facilities in the area after that, but none of them seemed to measure up. As time was an issue for my mom to be moved into a facility, I chose Westmont, and after moving her in, getting her settled, and overcoming a few adjusting issues, I feel even more confident now about the decision that ever. I am very grateful for the peace of mind that I feel, and the care my mom is getting.

My friend almost went with this community but it was more expensive. She really liked one of the rooms, it had a beautiful view that she loved. The staff was very friendly and it was a good experience to tour.

Seemed nice. Patrick, the director told me they would not consider a memory client to live in Assisted Living. In Assisted living: Nice big units. Nice dinning room. Friendly staff. The memory care unit was cozy but there was not much nice outside space to sit or walk. IN the middle of downtown Escondido.

I toured this community for the care for my mom. the staff were nice and were able to answer my questions on the care that is available. The community was clean and they did offer alot of great activities. This is not what we wanted, but we would recommend other families to tour this nice community for a good place for a loved one.