Las Villas Del Norte

Las Villas Del Norte has been a good experience for our family. They were very helpful with the transition for our loved one, and I would recommend them to others. The staff are great and provide good care. Anna, who works in my father's area, is awesome. She's very responsive and very helpful. And the facility itself looks good to me.

Our loved one was at a previous community for [years removed] and this community is half the cost, but provided twice as much care. They do around the clock checkups all throughout the day and night on the residents and call the families immediately if there are any concerns. The community itself is so nice and clean and they really engage the entire community in activities. We have not eaten the meals ourselves, but we have heard it is farm fresh to table. The staff members treat the residents respectfully and as equals. We wish we had found them sooner.

If you're looking for a place for a loved one with memory and/or senior issues, definitely consider Las Villas Del Norte. We looked at 3-4 other places, and Las Villas won out on location, the staff, and the facility itself. My mom has her own little apartment, and she seems to be pretty happy where she's at. We're happy with it too. Everybody there is very friendly. They are kind, considerate, and caring. Mom is getting excellent care, and they stay on top of everything. The only complaint she has had is they never give her dessert - which is not the case. They give dessert at every meal, just not the super sweet ones she prefers. So they're looking out for her in spite of herself. And otherwise she has no complaints about the food. They have quite a number of activities. She gets into the group sing-alongs and movie times. And they have a garden club that she enjoys when the weather is nice. But otherwise, she just wants to sit back and observe. At times I wish she would do more, but that's just part of the challenges of dealing with a loved one with dementia.

We're very happy and satisfied with Las Villas Del Norte. The staff are amazing. They're great communicators, and they're very excited to help. There are a lot of activities if your loved one wants to take advantage of them. The only hiccup has been a misunderstanding about dining hours. We were told the dining room was open from 7am-6pm, and our contract even stated that. But then when he got there, there are three distinct meal times for breakfast, lunch, and dinner.

Las Villas is a clean safe friendly community with a good staff team. They do have a lot of fun activities like ice cream socials, painting classes and other fun things throughout the week, but our loved one has mild dementia and we thought the staff would encourage our loved one more or just do friendly reminders. They have a great cable package with so many different channels so the residents just have to continuously flip through channels to find what they are looking for. When we moved our loved one in there was no orientation or packet to refer back to on so we had to learn everyone ourselves. We had to learn about the shuttle service and scheduling appointments, we had to learn the laundry service and the dining service. It would be nice if there was just something to get us started. The dining room is undergoing remodeling and is closed off so the food is being delivered to the rooms and overall even with the meals sometimes being a hit or miss our loved one thinks they are good.

our experience with Las Villas has been so far so good. my loved one is better off here, versus his previous community. the staff here at Las Villas seem to be on top of things. they have a lot of people working and helping in the memory care unit. when I go to pick him up or visit, they always know exactly where he is. he also has more room to walk around, whereas at his previous community it was a bit smaller. my loved one loves it here.

Our loved one has a pet and refused to go anywhere that wouldn't accept pets. We initially couldn't find a memory care unit that would accommodate her needs. We reached out to a Place for Mom and within the same day, they provided us with a few different options. We chose Las Villas because it was close by and it turned out to be a good fit. They have a nice, clean place. a good community with a very caring staff. Our loved one loves living here, it's the perfect place for her. She's set for life and happy to be here with her cat. We have already recommended this community to others.

It's probably the best place around to take your loved one. It's always clean. The assisted living is really nice. Currently my dad is in memory care, and it's the best we've seen in the area. The staff do their best with my dad, who can be resistant to their help, which is no fault of theirs. I do think they need a few more people on staff than they have. That, along with a remodeling project going on in memory care, along with Covid, and understandably there are not a lot of activities right now. Compared to other places, the cost is lower, although they have raised their rates recently. But I think they do a good job and are doing the best they can with the situation we're all in living in right now. They went above and beyond when we came in to celebrate my dad's birthday, which we appreciated. When they can do extra, they definitely do. They have a chef on staff who really cares about serving the residents things that they like. And the staff in general really give it their all.

Our family had an in person tour and it was a very nice community

The care services started out a little bit on the rockier side but now it is getting better and better. Our loved one is really enjoying playing games especially the bingo. Overall our loved one is happy there. Even with the staffing issues, we think they are doing a good job and in a great location. Worth considering for their loved ones.

This community did not have enough open space and felt to be too confining for the type of environment that I was looking for.

I'm very happy with the place, and I've already referred a couple of people to them. I like the fact that it has a keypad door so people can't just wander in. You have to know somebody to be able to get into the apartment area. I love the staff. My parents are very picky eaters, and they actually like the food. I like the fact that there's an a la carte menu they can order from, and the kitchen is open all throughout the day, which accommodates different preferences for meal times. I like the variety of activities they offer. We've had a couple of maintenance issues. My parents' heating/air conditioning unit is difficult to understand how to operate, and we've asked numerous times for it to be replaced, but they've not done that yet. Also, they have a leaky faucet that hasn't been fixed for a month or so. But that's because they lost their maintenance person.

Our family was able to do an in person tour before the pandemic and it was nice. We were able to go around and see all the rooms and what they had to offer. It was clean and there were no weird or fowl smells.

We got my mom in here and they were very helpful. She was in independent living and things kind of went downhill quickly so we had to move her out after only about 4 days. The staff were as helpful as they could have been. I would recommend them.

We chose Las Villas Del Norte because of the convenient location and the value for the money. They have been average with communication with everything going on. Overall, I would recommend to others looking.

Along with a virtual tour of the Las Villas facility, [name removed] walked us through the procedures to be followed in advance of placing my Mom in any facility so that we can begin this process. Very imformative and patient as she answered every question and provided a level of comfort that Las Villas would be a quality facility that would look after all Mom's needs.

The communication is very good and the staff is very friendly. I would like a better understanding of what her day looks like and what she has been doing. I would definitely recommend this community to others. When I would go visit I felt like they should be more cautious with protecting the residence against covid.

It is a good place if you can afford. The service is outstanding that you receive. I believe Jolene is super nice and sensitive to the needs of the families and residents. My only suggestion is I would like to receive a weekly community newsletter.

My only complaint is the lack of communication with the family. They have not communicated their covid plan or any updates about the community. The community is very nice and clean. The staff is very friendly and caring.

I would recommend to others who are looking into the facility that things would go better if you have an advocate for your loved ones if your loved have limited capability or cannot be an advocate for themselves.