Westchester Center for Independent & Assisted

Former resident returning to visit friends here. I would suggest that if you are considering this place for someone you care about then look very carefully. Instead of reading the fancy brochures and listening to the glowing praises by the lady paid to sell you, ask the residents instead. Ask them about the food and ask them about the service by the aides. Most of the workers have been here 1-2 years max, which should tell you something. The good ones get frustrated and leave. Also, ask to see the Franklin building. On the day I visited the hallway was freezing cold and fire doors were closed to conserve heat. I saw several little 90 year old ladies dressed in their outdoor winter coats and gloves trying to maneuver their wheelchairs and walkers through the doors going back to their rooms. I remember this being the case when I was there. The owner (quote taken from another review) says " At Westchester Center, providing our residents with care in a warm and loving environment is our #1 priority! " Most of the residents I know would disagree. Very glad I'm out of there.

A little over two years ago, I moved my mom to The Westchester to give her a safe place to live that was close to me. Having her nearby was important because it she was getting on in years and it was clear she was becoming forgetful and unable to cook or shop for herself - basically, she could no longer live alone. The Westchester is clean and simply appointed. There seem to be a lot of activities AND celebrations involving cake. Because my mom is easy going and rarely complains, I got to know a number of the more independent residents - many who had started off in more expensive facilities. I'd ask them for their opinion about the place - the food, the staff, the environment - most are enthusiastic about the facility - even the food. What really sold be on the facility is the way the staff including Case Management, Facilities, Nursing, Entertainment and Medical responded when it was clear that mom's cognitive health was declining - they helped get her over several rough patches .... until it was clear to all that a Long Term solution was needed. I appreciate everything that the folks at The Westchester did for my mom and wouldn't hesitate to recommend it.

My father in law is doing okay here at this community, he is still adjusting, but they are caring for him well. We do feel comfortable with his move to this community, it is a nice place. [Removed] is amazing. She was great to work with, she was very helpful, and understanding. The front desk receptionist isn't very pleasant, but the rest of the staff is very kind, and helpful. His room is well maintained when we visit, but the guest restroom could be better maintained. They have been very accommodating, and this is a community I would recommend.