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Viva Care by Serenity Care Health

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2489 Serrano Road, San Bernardino, CA 92405

5 star
20%
4 star
0%
3 star
40%
2 star
0%
1 star
40%
See all reviews
6.0
Review score
11060 reviews
19056 facilities
For more information about senior living options:
(866) 374-4058
Viva Care by Serenity Care Health
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Viva Care by Serenity Care Health
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anonymous
-
Family/friend
5.0
Mom is super happy
I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they ha

About the facility
Viva Care by Serenity Care Health

Viva Care by Serenity Care Health in San Bernardino, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Memory Care

Residential Care Home

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Amenities
at Viva Care by Serenity Care Health

Healthcare Services

  • Non-Ambulatory Care
  • Memory Care
  • Medication Management
  • High Acuity Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Diabetic Care

Meals & Dining

  • Meals Provided
  • Vegetarian

Room Amenities

  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Dogs Allowed

Common areas

  • Indoor Common Areas
  • Private Bath
  • Outdoor Common Areas

Languages spoken

  • Chinese
  • Mandarin
  • Filipino
  • English

Activities

  • Activities On-site
  • Devotional Activities Offsite

Compare

Viva Care by Serenity Care Health
Viva Care by Serenity Care Health

2489 Serrano Road, San Bernardino, CA 92405

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Villas At San Bernardino

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Blossom Grove Alzheimer's Special Care Center community exterior
Blossom Grove Alzheimer's Special Care Center

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Brookdale Loma Linda
Brookdale Loma Linda

25585 Van Leuven Street, Loma Linda, CA 92354

Review score not available
10
Review score
56 reviews
10
Review score
56 reviews
5 star
80%
4 star
9%
3 star
7%
2 star
2%
1 star
2%
9.5
Review score
24 reviews
9.5
Review score
24 reviews
5 star
71%
4 star
21%
3 star
0%
2 star
0%
1 star
8%
9.1
Review score
83 reviews
9.1
Review score
83 reviews
5 star
42%
4 star
41%
3 star
11%
2 star
2%
1 star
4%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Memory Care, Residential Care Home

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Reviews

for Viva Care by Serenity Care Health

5 reviews
5 star
20%
4 star
0%
3 star
40%
2 star
0%
1 star
40%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Viva Care by Serenity Care Health with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Viva Care by Serenity Care Health has 5 reviews with an average "overall experience" of 2.6 out of 5.
Overall Rating
2.6
Cleanliness
2.8
Friendliness
2.8
Care Services
2.8
Staff
Meals & Dining
Activities
2.1
Value for Cost
2.6
A Place for Mom has scored Viva Care by Serenity Care Health with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Viva Care by Serenity Care Health has 5 reviews with an average "overall experience" of 2.6 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-5 of 5 reviews
Nancy King - Resident/client
Memory Care
September 24, 2017
1.0
Verified Review
Don't come here
Experiences here not good. I got little or no help wiith showering, wound care, transportation, prescriptions. Mail was lost including a bill. Food was poor, mostly fast food. Place smelled bad. Poor value for the price.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Memory Care
January 12, 2017
3.0
Verified Review
Enjoyable Staff!!
The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
anonymous - Family/friend
Memory Care
August 5, 2016
1.0
Verified Review
It Was Not Well For Us
This community did not take good care of my friend. It seemed that some staff had their heart in it but did not have to skills to follow through with care. My friend ended up in the hospital and during transition, I was not informed of her being relocated to another facility. We had a horrible experience.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Memory Care
October 8, 2015
3.0
Verified Review
Some Improvements Can Be Made
First of all I think that their pamphlet was misleading; they don't have any activities. Also transportation has been a big fiasco. I guess my main complaint would be that they are spread too thin. The manager is like a chicken with his head cut off. He's hardly ever there. They just do not deliver. My loved one's biggest complaint is that the food is just horrible. Overall it does look clean enough and they are pleasant enough.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
4
Activities
0.5
anonymous - Family/friend
Memory Care
September 2, 2015
5.0
Verified Review
Mom is super happy
I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they have her all ready to go. It has just really been a pleasant experience. It has taken a relief off of all of us really. Everything at this facility has just gone really well.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-5 out of 5 reviews

Neighborhoods
around Viva Care by Serenity Care Health

See what the neighborhood has to offer and what’s nearby:
Viva Care by Serenity Care Health in google map

Frequently Asked Questions
about Viva Care by Serenity Care Health

Viva Care by Serenity Care Health offers Studio, 1 Bedroom and Semi-Private. Learn more.

Call (213) 478-0800 to reach a resident at Viva Care by Serenity Care Health.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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