Villas At San Bernardino

It's great. Clean. Friendly staff. Would definitely recommend.

We took our loved one out after [time frame removed]. They are understaffed and do not take care of the residents very well. Some of the staff were good, and some were terrible. When you talk to them, you can't get answers. That was one of our big problems. There were no activities. They didn't have a laundry lady there, and our loved one ended up with hardly any clothes - they were missing and/or dirty. It was not at all like when we first went.

My father passed away while living at Villas At San Bernardino and they never called to tell me. A lady from hospice called me, she would normally call me when she was in my dads room. She was at home when she received the news, so she called to tell me she was sorry to hear about my loss, and I was completely unaware. I didn't hear from the staff for a couple days, I just received a text asking how I was doing and that was it. Something I couldn't do was be there everyday because I'm in a different state and the pandemic effected things. There wasn't a lot of communication. I had to do a lot of it over the phone and it was hard to reach him, there were difficulties getting a phone to him. I don't think communication was really good during that time.

I would tell others that this is a good place to go. This worth the money and seems to be about the same price as other communities in the area. The director is very good and has strict guidelines about the pandemic in the community. They have activities available; however, I couldn't judge them due to my loved one doesn't participate in them. There is a person that is in charge of decorating for the holidays and celebrations. The food is good, and they have a chef that will make the residents something they will enjoy to eat, if it is not on the menu.

The only issue I had is that they did not respond when my husband fell for 45 min, He loved the food and the variety that they offered. We were quoted one price but that changed when we moved in, there were additional charges for service we weren't told about.

We have had a great experience with Villas at San Bernardino. We chose this facility at the time because it was closer to family members and it just seemed like it was going to be a better fit for him. The memory care wing was better accessible than others we looked at and the facility is brighter, cleaner, better taken care of. The room sizes were adequate, he was able to get around in his wheelchair easily. Even during covid, they made sure residents were occupied and had things to do. They are a private facility, so they were able to control the coming and going of people better which helped keep residents safe from the virus, they went above and beyond.

My parents have been for 10 months. they are very caring at the Villa. We were able to visit as often as we wanted and my parents were always clean and seemed well cared for. they do have many activities but do not make the clients participate if they do not want to. which in memory are I would prefer they would. during Covid-19 we have gotten to speak and and Face time with my parents every week until the last 2 weeks something has gone wrong. but they are trying to remedy that. It is a good, safe and caring place for my parents. thank you Villas of San Bernardino.

My mother liked it there but she was only there a week. The people were all very pleasant and the staff really made an effort to match my mom with people of common interests at meals. My mother was perfectly happy her table companions. The food was delicious. They had many scheduled daily activities, but my mother liked her bingo most. They offer transportation for medical appointments and activities. When my mother arrived they had a flower pot with a welcome sign with mother's name. They has a nice little patio outside for the residents to sit and enjoy. All the resident seemed pretty happy. The director was very hands on.

I loved this place on first impression. It was as homey as assisted living can be. It’s nestled among homes with a neighborhood feel. It was clean and smelled good. The layout inside and out was easy to navigate.I Would live here and feel like my Mom would be safe and well cared for. Hopefully she will agree!????

Too expensive.

The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.

I have nothing negative to say about this company. My brother was taken care of better than I could have ever done by myself. They cared about what he cared about. They assured him when he had questions. They went out of the way to give us not only what he needed but special little perks too. He was never treated as if he didn't have an opinion. He LOVED the showers because they would wash his back and massage it at the same time... under the hot (not too hot) water. The facility NEVER had an odor of urine (or worse). I could go on and on. I would choose them again... and if I needed a place to live... it would be my first choice for myself too.

[Removed] organization. They are currently (11/15/2016)[Removed] my mother who has been diagnosed with alezheimers but whose rights have NOT been terminated by any court. They are denying her ALL contact with family members including phone calls & visits. The San Bernadino police department has REFUSED to enforce the law (Lt. Afruiniti 12:oo pm 11/15/2016). Facility director J[Removed] is aware my mothers rights are legally intact & that her [Removed]. My attorney contacted the omsbudmen who told her I had the RIGHT to visit. Director J[Removed] still refused to allow a visit.A complaint has been filed with the state & legal action is pending.

They're wonderful! They take care of my Father-in-law, do his laundry, he gets regular meals, he loves the meals, he's healthier, and he seems to be happier there. They welcomed us like family. They have a lot of parties, ice cream socials, he likes playing bingo. He is still mobile and can drive. He feels safe there.

There is just a lot of activities. The residents are very involved. The staff actually cares. It is a very good setting for my loved one. They know what they are doing and it is a good value for the money.

It’s very nice. They helped me prepare for my loved one for this transition. They had very concrete suggestions helping my loved one make this transition successfully. The food is great. We haven’t had any trouble with the laundry service or the parking. We looked at twelve places and this was the only one with a wait list.

We just weren't that impressed with it. It was a pretty nice facility but I didn't appreciate the girl's attitude. It took me 15 minute to get over there which should have taken 3 or 4 minutes but traffic was bad. I think she was getting off at 5:30 and it was probably about 5:15 at the time so it was like she was probably anxious to go home and end her day. I just got the impression she was not having a good day and she sounded off on us for going through A Place For Mom because of the fee they would have to pay.