Virginia Place

The first day of check in which was Christmas Day was the only good day our loved one and family experience. Everything else was neglect, our loved one was in so much pain. Their ankles were so swollen they could not even walk. They said they could handle our loved ones health and care but that was not the case. The director was fired because she was telling the families this was not a safe place, so they let her go. The director of nursing and administrator there had no checks and balances with their medicines. They never had any idea where narcotics would go. The executive director there at the time was wonderful, but she could never do anything because the director had over powered her.

Our family was able to do an in person tour and we had a great experience. The staff member we met with were super super friendly, and very helpful we have nothing bad to say. However, we did not choose the facility just due to our loved ones health condition, they needed a specific type of care, and they are more active.

They need to hire a good senior staff to run the property. They have turnover at the senior staff level, and there is fallout for the whole community. They have very high turnover. Upper management really needs to be improved. New chef is good, but that changes as. The people who do direct care do show that they care and show that they truly see the residents. Things like cleanliness, trash removal, etc, need some work. We've not been really happy with Virginia Place.

Great place great staff no. I have been to many different assisted living facilities both Illinois and Indiana have found none better than this.

Great place. Really caring staff. Lots of activities. Highly recommend.

My father-in-law has been here for 2 years and he and the family have been very pleased with everything and everyone. The staff is very caring and always available if you have any questions.

This is basically a nursing home trying to sell themselves as assisted/independent living. It reminded my mother so much a nursing home that she was panicking as it reminded of her a very bad experience with her mother. The sales person was also very pushy and I felt she was more interested in selling us on her facility than making sure my mother ended up in a place that was good for her mental health. Honestly we should have left the second we walked in and saw the place.

My Father-in-law has been at Virginia Place since March and is very happy and has made several friends. The staff is very friendly and helpful.

The staff was excellent at answering question and making us feel welcome. Nicole Handled tough conversations with poise and honesty, not sugar coating the transition we are getting ready to make. The Facility is older, but maintained and clean. My rating reflects the fact that this was the first facility we visited.

My father made so many new friends here, and the staff treated him very well!! He really enjoyed the activities, and the food was absolutely wonderful!! My dad was very, very happy at Virginia Place, and I want to thank you all for making my father's last days so very happy. God bless you!

My parent has been a resident for a couple of years, loved, loved, loved the place and the staff was SUPERB as Brookdale. Since changing ownership the vibe and feeling of a home away from is long gone, as well as existing staff. It was a team environment that gave you a comfort knowing your love one was well taken care of. Activities have been reduce and security in my opinion has been compromised! I'm currently looking for a new place for my parent, the new management style of Virgina place is not to my liking.

We really enjoyed our tour at this facility. [Name removed], who worked there at the time and has been promoted, has a true heart for the residents there. It is a small facility and affordable for someone on a fixed income. The rooms were spacious enough and we were able to see someone's room versus just a room model. It gave us a better idea of what a room can look like that is lived in. Out of all the places we have looked at and that my mother may be able to afford, this was my favorite.

This community was good to my cousin the staff was good to her and to us. She enjoyed her daily activities. The food is good they had a main dish then also alternatives. I really liked Virginia Place the rooms were very nice and clean, building well taken care of, and staff extremely helpful. Unfortunately our cousin took a turn for the worse and is undergoing IV treatment for a bone infection. Doctors feel this will be an ongoing issue so with the pic line treatments Virginia place is unable to accommodate her.

I like that my mom is getting good care at this community. The staff is caring to her needs and she likes the menu of the meals. The community is clean and a nice environment. They have activities that are offered. We would recommend this community for the care of a loved one.

I really loved this place. I felt like I was actually in someone's home, not in an assisted living center. There was so much going on. I like that it was all on one floor. Right now this is on the top of my list for recommendations to my parents