Rittenhouse Village At Portage

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The community is safe, neat, clean, and very nice. The staff is so friendly and does a great job. The food is good and my loved one looks forward to mealtime. I would highly recommend this community to others.

For the brief time our loved was there they were very good to him. They did so well during the pandemic, there was not a problem and they were very responsive. The staff members were great, and we think it was one of the most reasonable values out of the other places we checked out. The staff went out of their to find ways to keep our loved one involved, comfortable and happy, and they really did top notch service. Our loved one was on the memory care side and even during COVID they upped their activities, they did not want to the residents to be isolated to their rooms, they wanted to keep them as involved and active as they could while maintain safe social distancing.

[Name removed] was extremely knowledgeable about the property. Very thorough with the tour and great on providing the follow up she said she would do. Highly recommend taking the time to meet with [name removed].

It is a smaller close knit community. Everyone is friendly, courteous and respectful. The room sizes are good with individual bathroom. Food is good.They have a nice outdoor patio and a barbecue grill with table and umbrella. They cook out sometimes. It is clean and smells good. They also go on outings with the residents.

Our experience at Rittenhouse of Portage was an awful one. This is not the place to leave a loved one if you want to sleep at night.

Sad to see senior paying residents treated so poorly. Especially in the meal area. Servers were outspoken and rude and when these issues were addressed with the Director it was not corrected. As far as cleaning of the rooms it was fair at best. It is truly unfortunate that a facility can operate in such a manner. Recently the residents were mailed letters indicating that the facility has bedbugs. With all that I have just said we are currently looking for alternative places to move our loved one.

The one thing they never screwed up was cashing the $2500.00 plus a month check for their “services”. My elderly parent was given another residents powerful narcotic pain medication and rushed, traumatized, to the Emergency room. My elderly parent has terrible arthritis and can’t shower without “assistance” which they were supposed to provide. I found my elderly parent, more often than not, filthy, in a soiled depends undergarment. Often when I sought help to clean my arthritic elderly parent it was not there. I was told you can shower your parent, they bathed you when you were little, by one of the nursing staff!? And, of course, I ended up showering my elderly parent frequently. There’s nothing more traumatic than finding your elderly parent on the floor when checking to see if they’re safe. My family and I paid for the depends undergarments required, and if you don’t write the residents name on them they “disappear” somehow. These undergarments are not cheap! The cleaning staff does a poor job, at best, keeping the residents rooms clean. My advice, look closely before you subject your elderly (The Greatest Generation) or disabled loved ones to Rittenhouse! I am a proud military veteran, like my father and his father before him. I have not exaggerated or embellished this review or used a pseudonym. My elderly parent has since moved from Rittenhouse and my family and I are relieved.

Mom loved it. Planning on putting a deposit down . Clean, friendly staff, good sized rooms, good menu ...

We toured this community for care. The community is nice and clean. The community is a little bigger than what we wanted. The menu seemed appealing. They had a lot of nice activities. We would recommend this community if families wanted a large surrounding. We found it to be a good value and nice care.

My mother moved here and things are going pretty well. The building is very beautifully designed and aesthetically appealing. They have dedicated staff members to different areas and they are all well trained and very knowledgeable. The biggest area of opportunity is the food. It's average to below average when it comes to institutional meals.A new chef would improve things. The issue is the way the food is prepared, for instance over cooked vegetables, etc. We chose this community because it was a good price for the services provided. If someone is willing to travel out of the city for quality care at a reasonable price I would recommend Rittenhouse Village. Overcooked vegetables Food is not great, new chef would make it better. Very beautiful desinged. For the price RN all the time. The prices are reasonable