Rittenhouse Village At Portage

We went with Rittenhouse Village at Portage because of the convenient location for family and also the communication with the staff was really good. The staff is very friendly and they are willing to work with the family as well as the person residing there, once again they have been great with the communication. I would definitely recommend the facility to others looking.

They were really fast on admission. We were in a tough spot in the beginning. They were very helpful. They are great and I would definitely recommend them. They offer lots of activities including exercise for the residents. I was glad to see this and they had a casino night one night. One night they had made slime. It was adorable seeing my loved one enjoying making the slime. We had to sit back and watch the happiness that brought him. They do activities they helps keep their minds sharp. They are planning a party for my Dad turning 100.

The community is safe, neat, clean, and very nice. The staff is so friendly and does a great job. The food is good and my loved one looks forward to mealtime. I would highly recommend this community to others.

For the brief time our loved was there they were very good to him. They did so well during the pandemic, there was not a problem and they were very responsive. The staff members were great, and we think it was one of the most reasonable values out of the other places we checked out. The staff went out of their to find ways to keep our loved one involved, comfortable and happy, and they really did top notch service. Our loved one was on the memory care side and even during COVID they upped their activities, they did not want to the residents to be isolated to their rooms, they wanted to keep them as involved and active as they could while maintain safe social distancing.

[Name removed] was extremely knowledgeable about the property. Very thorough with the tour and great on providing the follow up she said she would do. Highly recommend taking the time to meet with [name removed].

It is a smaller close knit community. Everyone is friendly, courteous and respectful. The room sizes are good with individual bathroom. Food is good.They have a nice outdoor patio and a barbecue grill with table and umbrella. They cook out sometimes. It is clean and smells good. They also go on outings with the residents.

Our experience at Rittenhouse of Portage was an awful one. This is not the place to leave a loved one if you want to sleep at night.

Sad to see senior paying residents treated so poorly. Especially in the meal area. Servers were outspoken and rude and when these issues were addressed with the Director it was not corrected. As far as cleaning of the rooms it was fair at best. It is truly unfortunate that a facility can operate in such a manner. Recently the residents were mailed letters indicating that the facility has bedbugs. With all that I have just said we are currently looking for alternative places to move our loved one.

The one thing they never screwed up was cashing the $2500.00 plus a month check for their “services”. My elderly parent was given another residents powerful narcotic pain medication and rushed, traumatized, to the Emergency room. My elderly parent has terrible arthritis and can’t shower without “assistance” which they were supposed to provide. I found my elderly parent, more often than not, filthy, in a soiled depends undergarment. Often when I sought help to clean my arthritic elderly parent it was not there. I was told you can shower your parent, they bathed you when you were little, by one of the nursing staff!? And, of course, I ended up showering my elderly parent frequently. There’s nothing more traumatic than finding your elderly parent on the floor when checking to see if they’re safe. My family and I paid for the depends undergarments required, and if you don’t write the residents name on them they “disappear” somehow. These undergarments are not cheap! The cleaning staff does a poor job, at best, keeping the residents rooms clean. My advice, look closely before you subject your elderly (The Greatest Generation) or disabled loved ones to Rittenhouse! I am a proud military veteran, like my father and his father before him. I have not exaggerated or embellished this review or used a pseudonym. My elderly parent has since moved from Rittenhouse and my family and I are relieved.

Mom loved it. Planning on putting a deposit down . Clean, friendly staff, good sized rooms, good menu ...

We toured this community for care. The community is nice and clean. The community is a little bigger than what we wanted. The menu seemed appealing. They had a lot of nice activities. We would recommend this community if families wanted a large surrounding. We found it to be a good value and nice care.

My mother moved here and things are going pretty well. The building is very beautifully designed and aesthetically appealing. They have dedicated staff members to different areas and they are all well trained and very knowledgeable. The biggest area of opportunity is the food. It's average to below average when it comes to institutional meals.A new chef would improve things. The issue is the way the food is prepared, for instance over cooked vegetables, etc. We chose this community because it was a good price for the services provided. If someone is willing to travel out of the city for quality care at a reasonable price I would recommend Rittenhouse Village. Overcooked vegetables Food is not great, new chef would make it better. Very beautiful desinged. For the price RN all the time. The prices are reasonable

I like the care that my mother is getting here. The staff is very nice and caring. She likes the community cleanliness. My mom said that the meals need some improvements. Too many fried foods are being served. She is in the middle of changes in this community for other care, but we would recommend this community to other families for good value and care that is given here.

Newer facility, clean. Room was very spacious. Staff was courteous and helpful with any questions. Reasonable price.

So far my mom is adjusting well to her new environment and appears to be well. We notice the community is clean through out and his room is kept in a good condition. The only downfall about this place is the meals that are served. I have observed no one seems to care about the food. My daughter tried lunch and she stated it was questionable.

A fantastic Memory Care unit, with outstanding nursing care. This service will help my father to stay in a home environment and not a skilled nursing home facility.

Having my loved one put in Rittenhouse Senior Living of Portage has been about an average experience for us. I can say that it has just been a great location for us though. There is not much else to say about the place.

Overall things have gone well at Rittenhouse Senior Living. It's a nice looking place, and everyone has been very friendly. The facility itself is well kept and clean, and they seem to have a lot to provide for their residents. We are pleased with them so far, and would recommend them to others looking in the area.

Be very specific during your interview re: your need and the assistance you will receive. MENUS example. If you are diabetic but unable to advocate for yourself, the choices are not what we understood they would be. Exercise classes could be organize by ability. Diabetic patients need to move to control sugars.. A more challenging class for those able does not exist. The place is beautiful, the staff attentive and pleasant; just be clear about WHAT assistance andadvocate for it.

I can only speak for my experience in the memory care area of the Portage facility. Overall the care is good but in the Memory care area it seems as though more staff is needed for the special needs of the memory care residents . The staff is hurried a lot of the time. ( not allowing enough time for the residents to eat) I have also noticed frequently the lack of attention & interaction between Aides & residents. (residents sitting at a table doing nothing while the aide is on their cell phone, not being asked if they need to use the restroom frequently enough resulting in accidents) This is not always the case but depending on who is on staff that day it does happen frequently, Other concerns are: residents bed linens not being changed on a regular basis, & showering schedules not being kept also loss of linens , towels & clothing in the laundering process, even though all items are marked I also wish there was more communication about events that the memory care residents & or family members could participate in. I receive numerous emails from the Valparaiso Rittenhouse about memory care workshops, & resident events etc. but have yet to receive any information about similar activities at the Portage facility. As a whole The Portage facility is good but, could use some improvement, I believe a little attention to detail would improve the care given immensely.