Spring Mill Health Campus

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5 Reviews

• (4)

  A Place For Mom

• (1)

  SeniorAdvisor.com

My loved one is a "long term" resident at Spring Mill in the assisted living. It was a great place at first, but earlier this year, there was a change in ownership. The quality of the staff has been getting worse and worse with the ownership change. The administration doesn't respond much to phone calls and emails. When my loved one first got here, and for a time later, I had no complaints. Now it's one thing after the other. Do yourself a favor, look elsewhere, because once an elderly person gets used to a place, it's hard to get them to move.

My Grandparent is a long term resident. I really liked the facility at first. Spring Mill has recently changed ownership. I have noticed a decrease in the quality of the newer employees. I recognized one of the "new hires" and am familiar with her background and criminal record. Can't believe they hired her. I would really like to move my loved one, but this is a big deal for an elderly person. Meal times have recently become sporadic. Not good for older people that are used to a schedule.

Spring Mill Health Campus has, overall, been a positive experience. My first impression of the campus itself was very nice. They have a beautiful garden that I think some of the long-term residents help to tend. I especially like that the staff is generally very helpful and attentive. They would often call us to give updates, and to ask us for our feedback about decisions. My loved one needs his food cut up into small bites to eat, and this fact was known. One thing I didn’t like is that, in the mornings, his breakfast would be brought in not cut up, and it would be left sitting until the afternoon. After we brought the issue up though, they did begin taking him down to the dining room where he could get more assistance. Overall, the experience was positive, and I would recommend Spring Mill to others.