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Villa Palazzo

1260 Hightower Trail, Sandy Springs, GA 30350

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anonymous - Loved one of resident/client
4.5
I would recommend

We chose Village Palazzo because it was close to her doctors offices and also the value for the money. Her room size is average, it is plenty of space for what she needs. She does say that she doesn't get a lot of fresh fruits and vegetables and sometimes the food is cold when delivered, so that could some improvements. Overall we would recommend to others looking.... Read more

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About the facility Villa Palazzo

At Villa Palazzo, our pet friendly senior living community, delivers compassionate care while helping our residents with their daily routine. We develop individual care plans to meet the needs of each resident, and a full-time licensed nurse is available 24 hours a day to provide clinical oversight and coordination of care. Our residents engage in a variety of community activities, such as Friday Happy Hour, daily exercise classes, Bingo, and devotional services, along with plenty of shopping, dining and scenic excursions. The beautifully landscaped grounds provide a picturesque backdrop to the well maintained community. Contact us to learn more about our senior living community today.
Our adjacent Memory Care community provides high quality memory care to seniors with Alzheimer's and Dementia. Having this continuum of care provides peace of mind and comfort to residents by knowing they can stay in a familiar environment if the need arises.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

Pricing for Villa Palazzo

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Villa Palazzo

Health Care Services

Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Kitchenette

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

Reviews for Villa Palazzo

3.7

(51 reviews)

Write a Review

Cleanliness

4.1

Care services

3.6

Staff

3.5

Meals & dining

3.7

Activities

3.8

Value for cost

3.9

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1-20 of 51 reviews
3.0
March 28, 2022
anonymous - Loved one of resident/client
Verified Review
a nice community but needs improvement

The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.

Response from Villa Palazzo

March 28, 2022

Good morning, Anonymous, I appreciate this opportunity to address your concerns. Regarding communication: Our monthly resident council meetings are open to all residents to attend. As a reminder, the comment box is located in the first floor living room. Family communication emails are routinely sent out by our Executive Director as well as our monthly Constant Contact newsletter to all families. Please make sure we have your correct email so that you are receiving all the communications. The Executive Director's door is always open and he welcomes your comments in person. Dining: Our onsite chefs hand prepare a diverse meal menu and Chef Jerel and Chef Carla are always open to feedback. The Buon Appetitio Fine Dining monthly event, with live music, candles, white linens and special menu, has been a fabulous hit! Family meal visits, in our resident dining room, have recently reopened. You are now welcome to join us. Activities: We are excited that at Villa Palazzo we have TWO activities personnel for each building, allowing for even more activities and scheduling 7 days a week! Our programming is constantly growing and everyone is welcome to bring forth recommendations, for scheduled activities, or more activities that residents have formed themselves. Licensure: We have always been licensed and hold a Personal Care status. During the past year, since becoming Villa Palazzo, much time and money has been spent preparing for our upgrade to Assisted Living. This new level of licensure will be completed very soon! Come talk to Robert in person, he'll be happy to chat with you!


5.0
February 16, 2022
Michael H - Toured community
Verified Review
tour of Villa Palazzo

i toured this community and thought it was nice. it just boiled down to distance; we chose another community because it was closer to family.

Response from Villa Palazzo

February 22, 2022

Hi Michael, Thank you for thinking of us for your review. It was a pleasure meeting and working with you. Give Ziggy a hug!


4.0
January 14, 2022
T C - Toured community
Verified Review
My Tour Experience at Villa Palazzo

Good community, not the right fit for my loved one due to community regulations.

Response from Villa Palazzo

January 25, 2022

Hi T.C. Thank you for taking time to tour and submit a review. I'm glad you had a positive experience and feel comfortable recommending us to your friends. Our COVID protocols are in place to maintain contact tracing for a healthy environment for our residents, staff and visitors. At this time, our guidelines are adjusted, and we can't wait to return to our pre-pandemic life!


1.0
December 28, 2021
John
Name change, staff replacement is stalled, and we're on the precipace of exiting

New name is here but I'm not sure if their strategy to bring the establishment back is consistent with what used to make them great. We are well aware of the reasons for the name change without being told. This major reason in itself tells us that they have an obligation to addrress the staff shortage first and foremost. We are taking into consideration the "great resignation" we have witnessed in 2020 to present. We have to visit daily to fill in the gap (the law says there must be XX caregivers per resident). Great that they are upgrading electronic equipment, tv's, furniture, paint, flooring. However, there is a shortage. Stop focusing on electronic sign-in platforms and VET and hire. Pay shift differentials instead of trying to appease by making them lazier. We will be demanding an updated timeline of their strategy to turn this place around.

Response from Villa Palazzo

January 10, 2022

Thank you for your feedback as we appreciate all reviews. You bring up several items that are important to us as well! We are aggressively recruiting and receiving applications and choose to hire the best, most caring and loving staff. The hiring process consists of background checks, state required fingerprinting, physicals, TB tests among other requirements. Thank you for noticing the upgrades which are to make the community feel more like the home the residents are accustomed to. We are excited to introduce the electronic sign-in platform which is an added feature for the safety of your loved one. Not only does this allow us to monitor who is in our community, but to contract trace for any Covid situation. Please feel free to contact Robert Howell, Executive Director. He’d be happy to talk with you!


4.5
November 12, 2021
anonymous - Loved one of resident/client
Verified Review
I would recommend

We chose Village Palazzo because it was close to her doctors offices and also the value for the money. Her room size is average, it is plenty of space for what she needs. She does say that she doesn't get a lot of fresh fruits and vegetables and sometimes the food is cold when delivered, so that could some improvements. Overall we would recommend to others looking.

Response from Villa Palazzo

January 12, 2022

Thank you for your feedback! We do have great value for our service and are continuing to make improvements and renovations. "Buon Appetitio" is our fine dining experience complete with candles, white table clothes, enhanced special menu and live music. Our residents constantly look forward to this event. Please continue to share your thoughts us. The suggestion box is located in the living room.


1.0
November 9, 2021
Tiffany J - Industry reviewer
No a good place for your loved one

This facility is clean and nice.Just the workers are mean to the residence. They talk to them any kinda way. They just there for the money. They need to get away with the old workers and start fresh. it should be a way you dress and how your hair should look. Front Desk person need to look more professional and learn how to talk to people that enter the building.

Response from Villa Palazzo

January 12, 2022

Hi Tiffany, Your concerns are ours too! We agree that it is important to have a professional & caring staff and atmosphere. You may have noticed that the selection of loving people dedicating their time to running the community and caring for our residents have replaced the previous staff from the past owners. Smiles are all around reflecting that our staff enjoy being here! Please come meet our Executive Director, Robert Howell, who has spearhead even more positive change since coming on board.


5.0
August 18, 2021
France T - Toured community
Nice AL facility

Good experience so far. Smaller community but rooms are a good size. It is also affordable so that is a plus.

Response from Villa Palazzo

January 12, 2022

Hi Frances, Thanks for coming by! Our 3 story community boasts loads of common areas and space for our residents to relax and call home. Living rooms, lounge, Bistro, movie theater, fitness room, library and more! I hope you saw the beautiful outdoor garden with a fishpond. Come back and visit again!


4.0
June 7, 2021
Thomas (Higginbotham) - Resident/client
I live in Villa Palazzo

staff is very nice but understaffed. food has gotten much better since the new company took over. As i don't need any of their medical services and such, I can't truly make any kind of judgement about that. But I do know many that do and they all appear to be happy with their care. There are a few negatives but not bad enough to really write about. This is my first assisted living facility so I also can't make any comparisons regarding other such entities.

Response from Villa Palazzo

June 23, 2021

Thomas, thank you so much for sharing. We appreciate your feedback. Thank you for your patience as we go through our renovations.


4.0
April 27, 2021
anonymous - Toured community

Very nice place and amenities.


4.0
April 14, 2021
Anonymous - Loved one of resident/client
Verified Review
Overall Positive Experience

It is a safe, quiet, convenient to get to from the North side of town. The administrative staff communication with the family has been good. They send emails out to me, are willing to speak in person or on the phone with me. The ownership just changed in the last 4-6 weeks.


1.0
April 13, 2021
Shannon Newell - Industry reviewer
Not a place for mom or any other family member

Extremely poor customer service and bedside manners from the night shift staff in the second building at the Sandy Springs location. It’s as if they were hoping patients transitioned; no one expressed compassion or professionalism. Less than desirable verbiage was used in front of families and the comfort care sitters. Management may need to consider an employee evaluation practice or a method that’ll ensure hired and paid employees are at minimum, fulfilling each duty of the position applied for.


4.0
March 29, 2021
anonymous - Loved one of resident/client
Verified Review
I would recommend

We are very happy with Sandy Springs Place. My dad does seem happy here. I think it is very nice facility, it is more like an apartment feel and not so much institutional feeling which is very nice. I would recommend to others who are looking.


4.0
February 15, 2021
Veronica - Loved one of resident/client
Verified Review
A Great Safe Smaller Community for Your Parents to be at

My loved one loves this community. It is a smaller community. They answer questions in a timely manner. Personal care is important to the community


5.0
January 29, 2021
Lori F - Loved one of resident/client
Verified Review
Good experience

We chose Sandy Springs Place because the staff was very courteous and they gave us a nice virtual tour. They were very friendly and seemed concerned about my cousins well being. They were always on top of things and would always call me if anything was wrong. The room sizes here were adequate for her needs. Overall, I would definitely recommend to others.


3.0
December 28, 2020
John A - Loved one of resident/client
Verified Review
They need to hire more and better people

The rooms were adequate in size, however our biggest problem was that they did not clean the community that frequent so at times there would be fowl smells in the hallways. Also the residents are given a button to press if they need help, but it would take the staff a long time to respond to when our loved one would push the button.


4.5
November 11, 2020
anonymous - Loved one of resident/client
Verified Review
my review of sandy springs assisted living

The room sizes were generous and the layout was good. Sometimes my loved one loves the food and sometimes she doesn't. I really do like this community and the staff is very friendly and accommodating. I would definitely recommend this community


1.0
November 2, 2020
anonymous - Loved one of resident/client
Verified Review
Beware

Sandy Springs Place is very clean, however at the moment the management could be improved and they are completely understaffed. this community does have potential to be a great place, it just needs quite a bit of improvements.


4.0
September 24, 2020
anonymous - Loved one of resident/client
Verified Review
I would recommend

We chose Sandy Springs because it was clean and the price was affordable. The rooms are good sized. The staff members take very good care of my husband and all the other residents. They are all very friendly every time you call or you need something. I would recommend this community.


3.0
September 18, 2020
Eric. B - Loved one of resident/client
Verified Review
A nice facility, but needs more attention to resident care.

The facility was kept pretty clean, however we wished our loved ones room could of used the same attention the community received when it came to cleaning. The staff generally cared about the residents, however there were time we had to make request to get his room cleaned or get him changed. We don't think there was enough follow up attention, we think they could of done a better job staying on top of the residents who needed more assistance. Although when we first visited we really liked the overall physical appearance of this community, it looked like a nice place to live. The individuals we dealt with at that time were very helpful and passionate about the residents. The food was okay, it wasn't terrible. For holidays like Memorial Day they would have cook out. The rooms are this community overall are good size.


5.0
September 1, 2020
anonymous - Loved one of resident/client
Verified Review
A special memory care facility.

They have limited their activities due to COVID, but right now they let families or friends make reservations over the phone to come visit and sit outside on the patio. This community has an excellent staff, our loved one is very happy there. It's designed as a memory care facility, it has an excellent floor plan which is one reason we picked this community. It is very accessible for everyone. We would rate the food at this community about a four out of five. The rooms are purposefully small since it is a memory care facility, but they are adequate in size, however you do have to provide your own furniture. Each room has there own AC/heating unit. Not only is Sandy Spring a memory care community, they also have assisted living.

Neighborhood around Villa Palazzo

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Frequently Asked Questions about Villa Palazzo

Villa Palazzo offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Villa Palazzo has received an average review rating of 3.7 based on 51 reviews. See all reviews.

Call (770) 650-8200 to reach a resident at Villa Palazzo.

To reach a resident at Villa Palazzo call: (770) 650-8200



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.