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Trustwell Living at Rock Run Place Memory Care

3315 Executive Dr, Joliet, IL 60431
7.6
Review Score
61 reviews

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MM - Loved one of resident/client
4.0
Wonderful Choice

It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.... Read more

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About the facility Trustwell Living at Rock Run Place Memory Care

Rock Run Place offers memory care services to seniors in the Will County, Illinois area. Residents enjoy cultural events, natural attractions, shopping and dining options in Joliet, as well as in Chicago, just 45 miles from our residence.

We take regular afternoon outings for shopping at Westfield Mall, lunch at local restaurants and attendance at other community events. We also take trips to the historic sites, casinos and local parks. When the weather is too cool for outdoor activities, we offer plenty of entertainment right here at home. Some resident favorites include:

Game room complete with basketball hoop and large screen TV
Surfing the Internet in one of our two libraries
Arts and crafts
Bunco games
Church services
Live entertainment
Men's club
Happy hours

Our caring staff strive to offer assistance, while maintaining dignity and independence. We provide several types of assistance with daily needs, including:

Transportation to medical appointments
Licensed nurse 24 hours a day
Hygiene and grooming
Medication management
Chronic disease monitoring
Housekeeping and laundry services
Pet-friendly community with pet care available

Our chefs provide delicious home-cooked meals and snacks throughout the day. Meals are served in our restaurant-style dining room or brought...

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Trustwell Living at Rock Run Place Memory Care is a community within Trustwell Living properties. See all Trustwell Living communities.

Pricing for Trustwell Living at Rock Run Place Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Trustwell Living at Rock Run Place Memory Care

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Amenities at Trustwell Living at Rock Run Place Memory Care

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Game Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Activities

Devotional Activities On-Site
Art Classes
Cooking Classes
Educational Speakers / Life Long Learning

Reviews
for Trustwell Living at Rock Run Place Memory Care

Write a Review
7.6
Review Score
61 reviews

Review Score

61 reviews
7.6

Out of 10


5 star

45%

4 star

28%

3 star

14%

2 star

9%

1 star

7%

A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care with 7.6 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Trustwell Living at Rock Run Place Memory Care has 61 reviews with an average "overall experience" of 3.9 out of 5.

How we score communities
Cleanliness

4.1

Friendliness

4.2

Meals & Dining

4.0

Care Services

3.9

Activities

4.1

Staff

3.7

Value for Cost

3.9

Overall Experience
27
17
8
5
4
Date Submitted
2
4
8
Reviewer
0
43
15
1
Care Received
61
1-20 of 61 reviews
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2.0
Audrey - Loved one of resident/client
Memory Care
September 20, 2023
Verified Review
I would recommend

Overall, we had a very positive experience from the very beginning of information gathering and explanation of services, etc. during her stay she was very well cared for she was comfortable. Their visitation was great and the nursing staff was always very nice and helpful. The problem came upon her exit at the beginning I made them aware that this was a spend down situation so we would essentially keep her there until she ran out of money and then we would look at next level of care. They assured me that they would assist and told me since they know her situation, the best that they would be able to point us in the right direction for the next level of care. That never happened, they wanted 30 days notice I gave them 60 days. I was waiting for them to help me start making phone calls and trying to get her placed . I actually had to bring her back home because the Director said to me and I quote well what are you going to do if you can't get her in anywhere? I said I hadn't even thought that was a possibility and she said oh no we've had to have people take their loved ones to hotels. She made one phone call on my behalf and that was it. So that was extremely disappointing and put my family in a really bad situation.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
MM - Loved one of resident/client
Memory Care
March 28, 2023
Verified Review
Wonderful Choice

It's been a good experience. Great nursing staff. Activities have been wonderful for Mom. The room is spacious, and the interior outdoor patio is wonderful for my Mother on nice days.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

5

Response from Trustwell Living at Rock Run Place Memory Care

March 28, 2023

Thanks for the 4 stars! We appreciate it. – Team Enlivant


2.0
Anonymous - Loved one of resident/client
Memory Care
February 9, 2023
Verified Review
A nice community, but needs improvements

One reason our loved one is still at the facility is because of [name removed] who is the sales rep - we found her to be so lovely, and so caring towards our loved one. She has done an awesome job and we wish they had more staff like her. We would recommend this community to other family's if the following improvements are made. They need to improve on their friendliness towards family's as well as their follow up and communication. The cleanliness could be better and the food is terrible.

Cleanliness

3

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

No data collected

Staff

2

Value for Cost

3

Response from Trustwell Living at Rock Run Place Memory Care

February 9, 2023

Hi, thank you for the feedback. We appreciate you sharing your concerns, and we’re sorry to hear this. We’ll pass your feedback along to the team at Rock Run Place, and if you have any additional feedback, feel free to give us a call at 1- 844-Enlivant so we can look into this further. Thank you again! – Team Enlivant


5.0
anonymous - Toured community
Memory Care
October 13, 2022
Verified Review
Tour experience

We had a very good tour experience with Rock Run Place. The people were all very friendly and the facility was nice and clean. The rooms were also very large. It did smell of urine when we walked in, but who knows we may have gone on a bad day. The thing that deterred us away from Rock Run Place was the fact that we would have had to furnish everything. We did not have the capacity to do that.

Response from Trustwell Living at Rock Run Place Memory Care

October 14, 2022

Thanks for the review and feedback! We appreciate you taking the time to share with us, and we’re so glad to hear you had a great tour experience. Thank you again! – Team Enlivant


5.0
Anonymous - Loved one of resident/client
Memory Care
September 16, 2022
Verified Review

I really like how open and available the staff are. They offer plenty of activities. Housekeeping could be a little better in the rooms. Clothes disappear in the laundry and 2 pair of my mom's glasses have disappeared. Otherwise, staff is superb.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Trustwell Living at Rock Run Place Memory Care

October 14, 2022

Thanks for the review and feedback! We appreciate you taking the time to share with us. Thank you again! – Team Enlivant


5.0
anonymous - Loved one of resident/client
Memory Care
October 7, 2021
Verified Review
During a very difficult tine, they were helpful and welcoming

Even during the pandemic the staff members encouraged families to come and visit. They built an enclosed glass patio so the families and residents could visit while still being safe which we really appreciated that. Sometimes our loved one complains about the meals, but she is picky so we have to take that with a grain of salt. All in all the meals are good. They do have activities and when our loved one needs to go back to a community we will look no further. Rock Run was a great place for our loved one.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
M P - Loved one of resident/client
Memory Care
October 4, 2021
Verified Review
Rock Run Cares

They are very caring towards the residents. My loved one is happy here. I approve of the community, and I believe you would as well. They have some creative activities available for the residents to participate in.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4.5

Staff

5

Value for Cost

No data collected


1.0
Anonymous - Loved one of resident/client
Memory Care
September 23, 2021
Verified Review
Below Dismal

I would recommend you go somewhere else. We are getting ready to move my loved one out of the community. The community doesn't uphold their promises. There have been times our family have heard the caregivers yelling at the residents.

Cleanliness

1

Friendliness

2

Meals & Dining

3

Care Services

0.5

Activities

No data collected

Staff

0.5

Value for Cost

0.5

Response from Trustwell Living at Rock Run Place Memory Care

September 24, 2021

We would like to offer you and your family our deepest and most sincere condolences. We are saddened to see this and understand your concerns. Our team is dedicated to meeting our residents' needs as they are always our #1 priority. Don't hesitate to call our Enlivant Cares line at 1-888-777-4780 to discuss the matter further.


1.0
anonymous - Loved one of resident/client
Memory Care
August 13, 2021
Hit or miss is not good enough

Facility is essentially unstaffed during the evening and overnight hours. The main number is almost always unanswered, as it switches from location to location. Excuses are the norm when you can reach someone during the day. Some staff is caring but many functions appear to be understaffed.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

1

Activities

4

Staff

2

Value for Cost

2

Response from Trustwell Living at Rock Run Place Memory Care

August 17, 2021

We are very saddened to see this, as our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.


3.0
D S - Loved one of resident/client
Memory Care
August 3, 2021
Verified Review

I would say not to go there or place your loved one in the memory care area. The staff were easy to work with. It seemed my concerns were never resolved. They did have activities for residents to choose from.

Cleanliness

3

Friendliness

4

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1

Response from Trustwell Living at Rock Run Place Memory Care

August 3, 2021

Thank you for sharing your feedback. Our residents are always our #1 priority. Please contact our Enlivant Cares line at 1-888-777-4780 to elaborate on your experience.


5.0
anonymous - Loved one of resident/client
Memory Care
May 25, 2021
Verified Review
employees

All the employees have made this a very comforting experience for our parents. Very personable and friendly while communicating with the residence.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Karen G - Loved one of resident/client
Memory Care
May 25, 2021
Verified Review
Great Staff

Staff are always positive and pleasant. My mother is well taken care of. The staff are always willing to take the time to discuss her health and care.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
P. O. - Loved one of resident/client
Memory Care
April 20, 2021
Verified Review
A Good Place, COVID is in the Way

It is a good place. You do have to stay on top of the staff to make sure your loved one's daily living activities are being met. The staff didn't shave my loved one and I hardly recognized them when I visited for the first time. The supervisor was able to take care of this immediately for me that day.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

4


4.0
LC - Loved one of resident/client
Memory Care
February 5, 2021
Verified Review
Our review

The community is lovely and very nice, and very modern. The cost is high and there are extra fees for additional care or services needed. I would definitely recommend this community to others

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

No data collected

Value for Cost

4


5.0
Cheri - Loved one of resident/client
Memory Care
January 14, 2021
Verified Review
Great Caring Staff and Community

I would recommend this community for your loved one. The activities director goes above and beyond. We used to have window visits; however it is too cold and we can't go in to see our loved one. I'm very thankful they have lots of activities and have kept the family involved.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

No data collected

Value for Cost

No data collected


5.0
Lynda Tomaszewski - Loved one of resident/client
Memory Care
November 10, 2020
My review of Rock Run place

This community jumps through hoops to make everyone happy, even though covid they are amazing. The room sizes are great with their own closets and bathrooms. The food, according to my mom is really good and she likes it. I have already recommended this community

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
August 15, 2020
Thankful Dad’s Safe and Happy

Our father lives at Rock Run - MC. He is happy and healthy. The staff treats him like family and he seems very comfortable with them. Before COVID my family visited often and we were very impressed by the kindness shown to our father.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Nancy LaCloche - Loved one of resident/client
Memory Care
August 7, 2020
Grandma Kay's new Home.

Our family member has been a resident in Memory Care for three weeks, and We have to say, We are very happy and excited for her. She is settled in quite nicely, and the change in her mood, health and disposition has been incredible. Thank you to all the respectful staff that has helped her to feel at home. It is very comforting to know her care is first and foremost important to the wonderful Staff at Rock Run.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
WALTER DOMALEWSKI - Loved one of resident/client
Memory Care
August 6, 2020
Caring Place

The care my mother receives at Rock Run in Joliet is excellent. The current staff does a great job at keeping her engaged in activities. Whenever I visit her she is always active and content. The caretakers do very well with her personal hygiene. She always has clean clothes on and her hair usually looks pretty good. [name removed],who runs the front desk, keeps me well informed with my mothers needs and what is happening with the Corona Virus situation. Overall I am satisfied with the care my mother receives and that is most important. I would definitely recommend Rock Run to anyone looking for a place for their loved one.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.5
Eddie Rendon - Loved one of resident/client
Memory Care
August 5, 2020
Rock Run

The Staff is wonderful and work very hard to keep your love one safe, the staff members go above and beyond to make you feel comfortable. Any time I call for updates they are giving to me with out questions such a wonderful Place. I personally want to thank all the staff members at Rock Run your top notch!!

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


Viewing 1-20 out of 61 reviews

Neighborhood around Trustwell Living at Rock Run Place Memory Care

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Frequently Asked Questions about Trustwell Living at Rock Run Place Memory Care

Trustwell Living at Rock Run Place Memory Care offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Trustwell Living at Rock Run Place Memory Care 7.6 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (815) 725-2364 to reach a resident at Trustwell Living at Rock Run Place Memory Care.

To reach a resident at Trustwell Living at Rock Run Place Memory Care call: (815) 725-2364



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.