Truewood by Merrill, Knoxville

555 Rain Forest Rd, Knoxville, TN 37923

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Truewood by Merrill, Knoxville in google map

About the community Truewood by Merrill, Knoxville

Raintree Terrace is an assisted living community in Knoxville, Tennessee with all the comforts of home. We will exceed your expectations with our highly trained and experienced staff that provides personal attention to each resident and takes the time to make a difference in their lives. In addition, we offer care for the memory impaired in a secured environment.

Senior Living Options Offered

Assisted living
Memory care
Independent living

Pricing for Truewood by Merrill, Knoxville

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Truewood by Merrill, Knoxville

Health Care Services

Diabetic care
Memory care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Hospice available on-site
Doctor
Nurse
Podiatrist

Meals & Dining

Meals provided
Professional chef
Restaurant style dining
Room service

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Kitchenette
Ground floor units
Private patio, deck, or balcony

Community Amenities

Memory care services

Secured community
Designed specifically to accommodate memory loss
Enclosed courtyard
Indoor walking paths

Transporation & parking

Resident parking available
Complimentary transportation
Uncovered parking

Services

Beautician
Grocery shopping and errands
Housekeeping
Laundry service / drycleaning

Common areas

Outdoor common areas
Indoor common areas
Beauty salon
Computer or media center

Pets

Cats allowed
Dogs allowed

Primary language spoken by staff

English

Recreational areas

Arts and crafts center
Billiards lounge
Fitness center
Game room

On-site dining options

Bar or pub
Café or bistro
Private dining room

Activities

Devotional activities on-site
Visiting chaplain or priest
Protestant services
Art classes

Reviews for Truewood by Merrill, Knoxville

4.1

(32 reviews)

Write a Review

Cleanliness

4.3

Care services

4.2

Staff

5.0

Meals & dining

5.0

Activities

4.2

Value for cost

4.2

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1-20 of 32 reviews
5.0
August 9, 2021
Elizabeth - Sibling of resident/client
my review of Truewood by Merrill, Knoxville

I would recommend this community to others based on my experience. This is based on the old management and I have not got a good feel from the new group yet.


4.5
January 5, 2021
anonymous - Child of resident/client
Verified Review
Great location larger than average room sizes

We chose Raintree Terrace because of the location and the availability. The room sizes here are bigger than others we looked into, there is plenty of room for his furniture and storage space. Overall, it has been a great experience and I would absolutely recommend.

Response from Truewood by Merrill, Knoxville

January 11, 2021

Hello, thank you for taking the time to leave us this review. We are happy to hear that you are happy with your choice. Please don’t hesitate to reach out if you ever need anything.


3.0
June 9, 2020
Anonymous - Loved one of resident/client
Verified Review
Not recommend for Memory Care

I had issues with the hospice nurse. She ended up very medicated. They do not have a lot of activities, there were no trips offered. They have a new director and a new activities director so hopefully things will improve.. They only do activities in the Assisted Living not in Memory care. The staff is good and does their best. The issue is with leadership. My mom declined quickly after she moved to Raintree. We did not have good communication with the community.The more experienced care givers got moved to Assisted Living not Memory Care. The nurses are very good but they are spread thin.


2.5
April 4, 2020
Coco - Resident/client
Be Very Cautious/No Care During Meals

I'm a resident here. There is NO assistance during breakfast or lunch. According to the executive director, caregivers are not allowed to help residents during that time. This has been a major point of contention as I was led to believe I could get help 24/7. When I visited, before I moved in, I was offered a room for a certain price. I specifically asked for no carpet because I'm in a wheelchair. The day I moved, I was put in the smallest room they have, with carpet and a mirror that was too high for me to see into. I was told that this room was temporary and they would move me as soon as a larger room became available. It's been almost 5 months and I'm still in the small room. WORD to the WISE: Get everything in writing and don't sign to say you received any paperwork before you actually have it in your hands. I would highly suggest you get a camera too. Raintree Terrace tried to increase my rate by $1,000 without a notice. My room isn't cleaned weekly. Sheets aren't changed, and a few of the caregivers are very disrespectful, staying on their cell phones, refusing care, and cussing. I'm often treated like a misbehaving teenager. So why so many stars? 2nd and 3rd shift have been great, for the most part, after the caregivers who didn't want to help me get in the shower moved to 1st shift.


3.5
April 3, 2019
Anonymous - Toured community

Recently toured. A wonderful and beautiful place for Assisted Living. Residents and staff very friendly. Unfortunately was disappointed with the Memory Care portion due to small public spaces and the tiny outdoor space for them. (Almost seemed like an afterthought) Which was sad because the rooms and rest of the facility was perfect.


0.5
June 6, 2018
Anonymous - Loved one of resident/client
They had a duty but did not deliver.

I chose Raintree Terrace for my Dad believing he would be safe and cared for. We chose a Private Memory Care room and I paid $4,680. We made arrangements to have him transported from SC to TN. I changed his room to Semi-Private due to the expense of transport. Raintree was in contact with the Rehab center and also the Hospital he was being discharged from all week before he got there. We were promised there would be a NP there to evaluate him on arrival. All I got was one nurse covering Assisted Living and Memory Care. I trusted she would do the right thing but my father was deceased by 3pm the next day. His BP went into stroke territory but they did not call an ambulance and did not have his meds ready for him. When I got the call the Administrator sent me to the Emergency Room but he never arrived there and I had to go back to Raintree. I believed the girls at Raintree when they said I should chose them and they would take care of my father. They did not and he was dead in less than 24 hours. Do not fall for all the fancy stuff. Make sure there are responsible people who make good decisions. They had a responsibility to call an Ambulance if the situation was beyond what they could provide. No one did. They were provided all the info they needed from the Rehab center and the Hospital along with Dx reports and his prescriptions. They were ill prepared for his arrival. I am sorry I chose Raintree.


5.0
December 14, 2017
Melissa T. - Toured community
Lovely Center

Was so very impressed by this center. Everyone from the Director, nursing, housekeeping and so on were so friendly and helpful. The place is very well maintained. Decorated beautifully. From my observations it seems like a very well run center. Residents seem happy and pleased with the center and staff. I will most certainly keep it in mind for my family and clients.


5.0
December 8, 2017
Blake - Industry reviewer
Raintree Terrace is a 5 Star Community

I am a local vendor in the Knoxville area and am familliar with most of the Assisted Living Facilities in the area, and to me, Raintree Terrace is the one that always sets themselves apart from the other facilities. Their caring and compassionate staff are The main reason for this. Their facility is new and immaculate from both inside the facility and from the outside view. When any of my family members or friends are looking into Assisted Living Facilities in the Knoxville area, Raintree Terrace is always the place that I feel confident on sending those loved ones.


5.0
December 8, 2017
Anonymous - Resident/client

I toured this place recently and was happy with the customer service. A nice lady showed me around and was helpful. The place was very clean and beautiful! We moved in and are thankful we picked Raintree Terrace !


5.0
December 8, 2017
Anonymous - Toured community
Raintree spree

Quality place.We are pleased with Raintree. Definitely one of the better places in the area. I would recommend Raintree.Located in a nice area. Most of the residents seemed to be enjoying themselves. [Removed].


3.0
June 5, 2017
Anonymous - Toured community

Mother, my sister and I visited Raintree, which was closer to [Removed] office. [Removed] talked about with us and gave me a tour. At this time of Mother's journey, we believe she was overwhelmed as the third one that day. We had already decided on another one.


4.0
May 24, 2017
Anonymous - Toured community
Verified Review
Very Informative, Helpful Tour Guide

I had a very nice tour of this community. Everything went very well. I would give this community high marks, my tour was a nice one. The tour guide was very kind, and informative. She gave me some very helpful information about if my parents ever needed assisted living. The community looked great, everything was neat, and tidy. It was a nice experience overall.


4.0
May 15, 2017
Top - Loved one of resident/client
A wonderful beginning

The staff is friendly and easy to speak to. Quick to respond to any question or additional need. Has been seen to step in when a need arises that wasn't identified by the family members. Patient with and attentive to their residents and their well being.


4.5
February 27, 2017
Anonymous - Toured community
Verified Review
Hospice available!

The Raintree Terrace was a great place! It seemed to have a positive atmosphere while we toured. The problem was the price, it was higher than what we could afford. Other than that, it was a beautiful place and they even had hospice available there.


5.0
January 24, 2017
Anonymous - Loved one of resident/client
Verified Review
Wonderful place to be!

The staff here has went out of there way to make my dad feel like he is at home. Dad seems to be very happy here. The community is always kept nice and clean. The food us good and I was very pleased with it. This place is exceptional and has it all covered.


4.0
January 4, 2017
Anonymous - Toured community
Verified Review
A Meeting At The Community

I really liked the person that took us on a tour of this community. They have stayed in contact with us and have invited us to come join in on some of the activities offered. They have a high ceiling when you first walk in and it is an inviting community. If mom needed assisted living I would choose this community.


5.0
November 2, 2016
Anonymous - Toured community

This facility is very nice and offers serious dementia care. The staff are very friendly and answered all of our questions. We will keep their info., but decided to use a facility in Oak Ridge.


4.0
October 12, 2015
Anonymous - Toured community

A nice place with beautiful rooms for the residents. The staff have gone out of their way to see what will accommodate my Mom. Still in the process of narrowing down facilities.


5.0
September 9, 2015
Anonymous - Loved one of resident/client
Verified Review
It was really good.

It was really good. It was clean and the staff was friendly. This is more assisted living. We weren't here long, we needed more care than they could provide, but they did a good job when we were here.


5.0
July 27, 2014
Anonymous - Loved one of resident/client
Verified Review
Outstanding Staff + Well-Run Facility = Happy Resident

This is a wonderful place. I compared many locations in the Knoxville area. We had limited financial resources & Wellspring worked with us, to make this opportunity happen. The facility itself is new (less than 2 years old) so everything is new and clean, and frankly quite pretty. I'd compare the common areas to a VERY nice hotel. Nice, private room sizes available to choose from. The Staff is very friendly toward all residents and guests. My family member had some devastating personal losses within the past 12 months & was not looking forward to assisted living, but her experience at Wellspring has helped enormously. She's happy & active & has made many new friends very quickly. She and her family are so pleased that she's found a new home that she's enjoying.


Neighborhood around Truewood by Merrill, Knoxville

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Frequently Asked Questions about Truewood by Merrill, Knoxville

Truewood by Merrill, Knoxville offers Studio and Semi-Private. Learn more.

Truewood by Merrill, Knoxville has received an average review rating of 4.1 based on 32 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.