The Waterford on the Bay

The first couple of weeks was a big adjustment not only for our loved one but for our family, and so far The Waterford has been a great experience. Our loved one needed a hospital bed very quickly and I think it took them less then 2 days to get a bed in his room. From what we have seen of the community it is very clean, and the staff are great. They are so attentive to him, always checking in and keeping in good communication with us. Other communities who kept reaching out to us wanted a nickel and dime for everything which was very upsetting to us, and The Waterford is all inclusive which we really like. Overall we have been very impressed.

It was a good fit for my loved one. The communication was very good with the staff and families. I would like to see the meals be varied more often. On the weekends they had kosher meals. They had the same cold items on the weekends.

The staff is very friendly, and the community is neat and clean. I would recommend this community to others. The community is just a lovely place

This community was the best value for the money in the area we needed. They were very helpful getting my loved one admitted and have been straightforward with info. My loved one seems content here. Communication is not the best and it can be difficult to get ahold of someone. I am still trying to find out who we speak to and how to keep in communication with. I am happy with the care and think you concider the community

That value of this community is very good, they had excellent activities before COVID, some of those were games in the afternoon like jeopardy. They also brought in live entertainment that would sing songs to the residents. The diversity of the staff stood out to us. Our loved one has almost like a studio room which is nicely appointed.

I would tell my friends that it is pricey, but it is worth it. You get high quality of care and services. I would recommend this community. My loved ones haven't complained about the food, but they aren't picky either. The room is great. My loved one has a view of the ocean. They get to see the boats come in and out.

There were several outside vendors that would come in and really connected with the residents. The community was always very clean and the staff is all very friendly. We always saw the staff interacting with the residents and they really seemed to care for them, although it seemed like they could have used a few more care givers. For us, we were with our mother-in-law every day, so we were always able to help attend to her. They did a good job with her care, although if your loved one needed a high level of attention they were a little light. The staff, however, is tremendous and our overall experience here was positive. The food is very ok. It was better when my mother-in-law first got there, but after a change in the kitchen staff, it was not quite as good. The community itself is beautiful and right on the water. They were also receptive to us bringing in outside aids to help her with things like physical therapy.

Our mother is a resident on the Dementia unit at Waterford on the Bay. We are extremely happy with her care. The staff watches her and makes sure she is clean, well dressed and comfortable. The staff from the kitchen allowed us to pick Mom's favorite foods. If she requests something else, they accommodate her. She likes her Italian food and loves their ravioli. The facility is always protecting all residents and with new Pandemic Virus has limited visiting hours. Mom is respected. She is often fearful and may respond inappropriate to care as she is hard of hearing, blind and in a wheel chair. The staff know her and discuss what they plan to do and why. This approach works best and Mom is cooperative. We feel we have chosen well for Mom. Mom has been at Waterford on the Bay for a year now.

I have a friend residing at Waterford on the bay in Brooklyn and sad to say I would not recommend this Facility. When you take your loved ones to these facilities you have to be there to hold them accountable. I can't write a review of the issues that I'm having with my friend because she resides there and I don't want any retaliation against her. I'm really upset about the situation because I chose that facility for her. I've also witness some treatment of her roommate that is not what I would expect for any resident of a assisted living facility. Some of the staff were very unprofessional and I think that housekeeping can do a better job.

[Name removed] was on vacation and [name removed] showed us the facility. [Name removed] was on a first name basis with all of the residents and it was obvious that it was like an extended family. This was the 2nd place we visited but told [name removed] that Aunt [name removed] had a deadline to vacate her present apartment and we would be getting back to her shortly.

I went to see this facility as my husband is in need of more care. The facility is beautiful and clean. The residents all look so well taken care of. The staff is so nice and the rooms are breathtaking. This is a hard time in my life and they were so patient with me and able to answer all my questions. If i could give more stars I would.

The facility seemed very sterile and institutional looking. It had a very strong odor of cleansing materials. Good to know that the facility is clean but it made it smell like a hospital, not a home. The furniture looked old, the walls needed painting, etc. All of the residents I saw were using some sort of walking device (canes, walkers, wheelchairs). My mom does not and I think it would be counter productive for her to see so many people less than mobile. The rooms seemed small and cramped. Lastly, while I know she would have some options available for meals, my mom is a picky eater and a heavily kosher menu would also be a problem for her.

We arrived without an appointment but the staff was still able to give us a tour. They were very accommodating. My 88 year old friend and I were not impressed by the size of the rooms or the layout of the facility. It felt like a glorified nursing home.

Front desk said there was no record of our scheduling a tour. dining room less nice than Signature room cleaned daily fewer activities library part of the activity room.

This is an outstanding and beautiful community for the care of a family member. We toured this community and liked the friendly and caring staff. The menu was appealing and a good healthy variety. The location would have been good for families members, but mom wanting some room for indoor smoking. We liked the activities that would have been an offer to her to participate. We would recommend this community for other families to tour for the care of a loved one.

Clean, cheerful, great location, food looked good, staff friendly. [Removed] is very caring and authentic. Furniture a little dated.

My father had the best care at the Waterford Assisted Living Facility. The employees are attentive, thoughtful, caring and I placed my full trust in everyone. The Administration was always helpful and easy to reach. Even the employees who cleaned his room where kind and considerate to my father. Unfortunately, my father passed away, however he was treated so well during his stay at the Waterford and I am forever grateful to them. I highly recommend the Waterford Assisted Living Facility. Warm regards, [Removed]

We are very pleased with our choice of The Waterford for mom. The staff is attentive and compassionate and the administrator took time to answer all our questions and concerns. The residents are looked after and trhe facility is kept clean and organized. The staff nurse is very attentive & knowledgeable, and mom likes the food. The location is great and we look forward to the warm weather so as to talk a stroll outside.

I thought this community was a very well maintained property and had a lot of great amenities to offer all of there residents. They had a wide variety of package options that we could choose from and different apartment arrangements. In the end decision it was just not the right fit for my loved one.

My husband is well cared for at The Waterford on theBay. They are able to meet his needs and that was the main thing we were looking for while touring.