645 Saybrook Road, Middletown, CT 06457
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Value for cost
When dad died mom wanted to leave Florida and go back home to CT. I started calling assisted living facilities. The Village gave my husband and me the time and day we requested. When we got to the facility we were screened and then [name removed] came to greet us. [name removed] is very upbeat and obviously likes what she does and where she does it. I had a question sheet and [name removed] took her time answering all of them and giving us further information about South Farms. We were then given a tour of the facility. I was impressed, but this was our first stop of three. After touring the other facility I wrote an email to The Village with some comparisons I had. The Village got back to me immediately and addressed those concerns. Before making a decision I emailed The Village again with more questions. Again they got back to me very quickly with the answers. Mom has now decided to become a resident at South Farms and I continue to have questions and they continue to answer them in a very timely manner! [name removed] likes what she does and is enthusiastic about promoting South Farms but she has never been pushy. The Village continues to help us navigate mom’s journey to residency. I’m expecting The Village will continue to help us make a new home for mom and will make her feel welcome Everyone at South Farms that we met on our tour was pleasant and welcoming
The food at The Village community is very good, they have really good room sizes as well. One thing that stood out to us was how clean this community was and the decor they had.
By and large the staff is wonderful, and I give them a big hurrah. But there seems to be a problem with communication and coordination. For example, getting my mother ready for me to pick her up for doctor's appointments has been problematic. There seems to be no set procedure, or if there is, no one seems to know what it is. Telling the personal care aids did not work (the information didn't get passed along to the whoever was on duty the day of the appointment). Telling the nurses didn't work (although the nurses said the procedure was supposed to be to inform them about the appointment). Telling the person on duty at the front desk sometimes works and sometimes doesn't. Sometimes I arrive on the day of the appointment and my mother is on a bus trip or at an activity, sometimes she is asleep, only once or twice was she dressed and ready.
Response from The Village at South FarmsNovember 11, 2019
Thanks for your review, we are sorry to hear about the experience that you and your mother have had with our community. We value all feedback and we would like to learn a little more about your experience so we can improve. Please contact us to provide more information so we can help.
As one of ten children, our Mother, [name removed], is one of the great treasures for our family. After an exhaustive search in the central Connecticut area for the safest and best living situation for a her as she was leaving her home of almost fifty years, we were fortunate to discover The Village at South Farms in Middletown, CT. Over the past two years, the entire team and staff at The Village has not only become a community for her but an extension of her prolific family. Their professionalism, compassion and attention to the quality of her wellbeing is clearly evident on a daily basis. From the outstanding administrative leadership of The Village to the skilled attentiveness of the nursing staff and outside occupational/physical therapists to the genuine concern of the personal care aids to the recreational staff, our Mother and my entire family are truly blessed in our choice of The Village of South Farms for [name removed].
Attractive building with many pleasant common spaces, engaging staff, good location near Middletown center and willing to help out in making placement affordable. Location also ended up being more accessible to family.
Overall, very good. I think they need more caregivers. Sometimes my mom had to wait too long for help. She only lived there 2 weeks before she had to go in the hospital and then passed away. They still made us pay for an additional 15 days per policy which is longer than she even lived there. They could have and should have made an exception under the circumstances.
The nurses are pleasant and attend to mom nicely. Mom enjoys the social activities and attending mass. She has a nice apartment like a home away from home. She seems to like the food and they do offer some variety. She had made friends. There is a salon and a doctor on site. She is able to see a dentist here. They keep the community looking great. It feels like home when you walk in and I would recommend it.
Everyone at the Village at South Farms has been gracious and helpful from the very first time we stepped through the doors. The place is always kept spotless and the food is much better than I ever expected. The director and staff have always been there for any questions and concerns I have had. I know that they consider it more than a job, it seems to be a passion. My mom is now safe and happy which has given me an amazing amount of peace of mind. I love the Village at South Farms.
My mother has been a resident at South Farms for the past few years.The staff have been sensational in her daily care.She now has been able to take weekly bus rides and enjoys the various activities that are provided daily.Not only are their employees top rated but the facility itself is always in "tip top" shape.
We interviewed at the Village and my mother enjoyed the visit but questioned herself living there, she was a very independent woman (she thought). As things happened she fell in her apartment again and finally the Dr. in the hospital said he would not release her unless she had a care giver or a facility where she could live, We chose to place her in the Village - she was not very happy - but staff members worked with her and she now knows most of the staff by name is involved in most activities attends most socials and has a great time. She enjoys the care givers and they enjoy her the only complaint she has is with herself - "if only I could walk better i'd be out dancing she say". You could not ask for a nicer, more friendly, considerate, helpful staff with her and with us as visitors there is always a smile on most faces and lots of happiness being spread around by staff members. Could not have found a nicer facility for mom.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.