The Sheridan at Tyler Creek

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It was a very nice community and we were pleased with it. They have memory care and assisted living available. This just wasn't exactly what we were looking for.

Our tour at The Sheridan at Tyler Creek was excellent. The people were really nice. The facility was clean. I learned a lot. The only problem was their care levels didn’t go up high enough to meet our loved one's needs. It was a really nice place, but it just didn't fit our criteria.

It is my opinion that Sheridan at Tyler Creek has breached their contractual obligation to provide adequate hygiene to my stepmother. Specifically, there have been multiple, separate incidences, where she has gone unbathed/unshowered for 8 or more consecutive days. The last two times she was showered was at the request of a family member. Her power of attorney for healthcare was advised that her service plan includes a provision for two showers/baths per week. Fully disclosed monitoring of her room confirms that she is neither showered nor bathed 2 times a weeks. There are weeks where she is not receiving any showers or baths. It is imperative that family members review the history of this assisted living / memory care facility prior to making the decision to placing their care in the confines of The Sheridan at Tyler Creek.

This is FACT! Pertains to the Sheridan at Tyler Creek Elgin Illinois facility. My stepmother was given a shower, at the family's request, on [date removed]. The next shower she received was also at the family's request. This shower was given to my Stepmother on [date removed]. Simple math indicates an 8-9 day span between showers. FACT: Her hair is filthy dirty FACT: Her nails are filthy dirty FACT: She is constantly scratching her head and vaginal areas (I believe this may be because she is incontinent and lacks the ability to take a bath or shower without assistance)

I greatly appreciate everything Sheridan staff is doing to keep my mother safe, while at the same time trying to keep her active, even during covid-19 times. Staff is always pleasant and eager to assist family questions that arise.

My mom has resided in the Sheridan since Feb, 2020. It was not easy moving her from her life long residence in Chicago. She is 96 years old. Since being at Sheridan, my mom has been eating, dressing, and has been hospital free, which was not the case when she was living alone. To be honest, the transition was not easy, but the staff at Sheridan is very attentive to her needs and understands the mental challenges she is facing having to give up her independence of living alone. We are grateful to them for their caring and making her feel special. Yes, there still are complaints from my mom, but everyone deals with them and tries to pacify her as well as possible. The weekly calls from [name removed] are reassuring and the staff keeps us posted immediately if any issues arise with mom. As Covid hit in March, her routine is naturally disrupted, but kudos to Sheridan for making this difficult time as palatable as possible. It is commendable that no residents at Sheridan contracted the virus. Thank you so much for that. Knowing how active my mom is, I would just like to see more activities to keep her engaged. I am sure this will happen once the State opens up more post virus. Thanks to all of the staff, nurses, and support for taking care of my mom. Bottom line, she is doing 1000% better at Sheridan than if she were living with a family member or living alone. I highly recommend this facility to anyone considering assisted living arrangements!

In 2018 the place was pretty good when it came to food and activities. A year later the food was aweful. The taste was not good, they ran out of things, so residents had no choice. People in the memory care floor were excluded from many of the activities because they did not have the staff to accompany them any more. The cleanliness of common areas is good, but rooms are not. Memory care patients have gotten out of the building on many occasions. Very high turn over rate of people on all levels, causing lots of communication issues. My grandmother's bed was often made to where she laid directly on the plastic barriers for bed wetting no sheets. Horrible conditions...feel bad for patients that dont have family around to advocate for them. I do not recommend this place...keep looking.

This community used to be welcoming and five stars all across the board. Unfortunately it would be too generous to give even one star. The new management who have all transferred from bought out company has turned it into business rather than a home. They are concerned about budget rather then the needs of the residents and staff members. The ED walks around unapproachable and will give you the famous line of “I’ll look into that for you” without keeping her word. All complaints are swept under the rug and makes the community picture perfect for corporate. The memory care director has little to no experience and can be see walking the halls on her cell phone while putting her work on her CNAs. Dining services has reached its low point and the food is barely edible. Housekeeping has had a huge turn around rate and my loved ones room is cleaned every other week if we are lucky. When this should be scheduled every week on a specific day. Maintenance request can take days to weeks with several reminders before it gets completed. With the amount of money paid each month with multiple increases over the years the service we receive is horrible and they are always short staffed with the use of agency. The only original direct was of sales and marketing who let go due to personal reasons of the new management. The only approachable and genuine person this community has left. I would not recommend this community for the safety of your loved ones.

We are so happy that my mother was willing to look at the Sheridan. This is the 1st facility that we looked at. [Name removed] was very kind. I was impressed that he has been apart of the organization for 9 years. We really enjoyed being able to talk with one of your residents. She had been there for 3 years and was happy there. We personally did not like the facility. It was not warm, too corporate, limited menu. We also did not the like the room that they showed us. It was not clean and faced a brick wall. We wanted to see something homey and this place did not present that very well. But overall it was a victory and we hope that even though this was not the property that we will find one that works for my mom and dad.

This was a beautiful facility with a country club feel to it. The 1 bedrooms were huge and even the studio was spacious. They seemed very professional and wanted to know all about my mom's personality so they could help her become comfortable in this setting.

There are some unhappy campers at the Sheridan at this time. The residents pay a considerable amount of money each month for their apartments and additional services. At this time, the quality of the food service is a concern. There have been numerous head cooks over the course of the last year. Foods that are posted as being offered at meals are often not available when a resident tries to order their meal. Perhaps further guidance needs to be given to the kitchen staff so that they can adequately order amounts of food. There has been a revolving door with servers, as well. Seniors appreciate consistency and getting to know those who care for them. It would be advisable for the laundry staff to speak to residents about their laundry needs before removing it from one's apartment. There are many positive things happening at the Sheridan from the quality of the facility, its cleanliness, the outstanding recreation director, the friendliness of the employees, and the availability of a van to transport residents to appointments and nearby shopping. I look forward to seeing improvements on the issues I have identified on my next visit to The Sheridan at Tyler Creek.

I toured today. Staff seems friendly, called residents by name. They also have Assisted living here but Memory Care is on the 3rd floor & locked. Very clean, no odors, nice furniture. Didn't see many residents here there were several eating popcorn & watching a movie. Didn't sample food but they have 2 choices & option for "alway available" foods. $3,000 move in fee * provide own furniture.

They are always helpful when ever I have a question.

The meals are sometimes lacking and sometimes too spicy or salty. Other than that the staff and help are outstanding. Everyone is so friendly and eager to help.

We were all very impressed with this place. It's a pretty new building and the accommodations are very nice

I moved my Mother into the Sheridan when it opened in Sept 2016. She lived in three other facilities before coming to the Sheridan. Eleven years ago she moved into an assisted living facility 5 hours from Elgin. As time past she began to have memory problems. Since I am the only family member I decided to move her near me. The Sheridan at Tyler Creek staff members on the memory floor were good for my mother. If problems became noticeable such as getting sick, if she fell, had a bruise, or any concerns that they felt needed attention, they immediately called me. My mother received excellent care during her stay at the Sheridan. The Memory Care Director was excellent to work with. She listened to my concerns and did what was best for my mother. I appreciate everything she did for mom. The day my mother past several caregivers came to her room to say their final good bye. Some left in tears. I knew at that time I placed my mother in good hands at the Sheridan. The caregivers cared about my MOTHER.

To the staff of Sheridan at Tyler Creek ….your work and your devotion do not go unnoticed, even if the one you care for may not be able to say “thank you.” You are appreciated, worthy, loved, respected and you make a difference. Please know you have value and ARE valued. Even if you never hear these words from those you care for or others around you, please accept these heart-felt words from the [Name removed] Family.

From the nurses, CNAs, the front desk, the office, the engineers, the kitchen / dining staff, housekeeping and Memory Care….they ALL have been a blessing to my parents since being at the Sheridan. I have been my parents’ caretaker for 8 plus years and stay every weekend here at the facility. I have gotten to know the staff and residents all very well as they have gotten to know my parents and I as well. I can’t stress enough how much I appreciate every one of the staff. They roll up their sleeves every day, no matter what the task, to take care of the residents, keep them safe and help keep their dignity. In a way, they have become a part of our family….as we are all in this together. Staff has become a community that not only gives from their heart but you can feel and see their love and compassion for each resident in what they do. Thank you Sheridan at Tyler Creek for making a difference.

My parents were one of the first to move to the Sheridan. As it took some time to adjust, my mom was extremely thrilled and so happy to be in a place she felt safe, cared for and she couldn’t say enough good things about the staff. To her, it was like having her grandchildren around…and that meant everything. As it has been difficult for my dad since my mom’s passing last September, and then moving last month to Memory Care, he has adjusted so much more than we expected and I owe a lot of that to your staff. Especially in this last month in Memory Care, [Name removed] and her staff have done an exceptional job in making my dad feel comfortable and at peace in his new home. They have given the best quality care for my dad and really try to create a sense of community and family. They all really step up to the plate and go above and beyond in the midst of their busy, hectic jobs every day and it doesn’t go unnoticed.

Could not be happier!! What a gem! These people actually care! I am only sorry I had to put my mother through the ordeal of a very bad wrong choice/mistake before we landed here.