The Retreat at Berryville

The apartment was larger than most other places. The number of residents was a good size, not too small and not too big. Cost wasn't outrageous (relatively speaking). Reviews good and staff friendly. Overall, best choice. I would absolutely recommend to other families.

I would not recommend the Memory Unit at The Retreat for your loved one. I recently completed an eight-month continuing bad experience for my mother. Their staff is not trained properly nor do they care. They are not honest when something goes wrong. They do not do what they say they will. Nothing changes after continued issues with promises made to do better. My mother deserved so much better. Don’t make the same mistake I did.

The staff are very caring, and they are in constant communication with me. It's a great place. My mom has a lot of health issues and memory issues, and they are just wonderful with her.

The staff members so far have been very attentive to any suggestions and feedback we give to them, and the care given to our loved one is excellent. The cleanliness has improved and they do have a lot of activities for the residents to participate in. Our loved one is on the memory care side and we aren't to sure all of what is being offered because she does not participate but we do know she likes the arts and crafts.

They were doing movie nights for the residents and devotion which our loved one enjoyed doing. So far they have not complained about the meals they serve, and when it comes to the value this is was the best place we had found in the area.

I would recommend The Retreat at Berryville. It is a good place for your loved one. The management staff is very attentive. The food is enjoyed by my loved one. The community has bingo, painting classes, weekly art classes, and more activities to choose from.

The community and bathrooms are always clean when we go to visit my mother-in-law. The staff communicates very well with the family members and are very patient with the families that I have seen. The staff is very good about staying on top of my mother-in-law's care and are very patient with her in particular. We do think they could do better with the laundry.

We placed my dad in the memory care and it was not a good fit. He was just in the early stages of memory care. He then went into the hospital. When he returned from the hospital he had to be isolated. When I went to visit him, he was yelling for help. When we went into the room he was crawling on the floor trying to get to the door. He had been yelling for help, the staff did not immediately get him off the floor. I do not know how long he was on the floor yelling for help. My dad had significant issues. He needed a lot of help but they told me they could handle that level of care. I do not feel they could manage that level of care. He went back to the hospital and he never returned to The Retreat. They did charge us for holding the room and never checked back with us at all. They never let us know that the fees were accruing and just sent us a bill. We did not get any of the $3000 community fee back. He was there 3 nights.