The Residence at Salem Woods

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We chose The Residence at Salem Woods because we needed a facility with skilled nursing as well as assisted living, there are only a few facilities that do that. I also had to get him out of rehab fast and they were able to take him quickly. We did a virtual tour and an in person tour and it was a beautiful, smaller facility that is quiet. It is also brand new and I really loved the sales woman I talked to, [name removed]. She was transparent and answered all of my questions thoroughly. The director of the facility, [name removed] is wonderful too and very responsive. I would definitely recommend them to others who are looking.

One of my relatives moved into Salem Woods but had to move out after only three weeks due to very dangerous and chronic mismanagement of medication by their staff. What’s worse is their blatant attempts to cover this up and blame others for it. We’re now filing complaints with numerous state regulatory and oversight agencies to ensure that The Residence at Salem Woods fixes their many problems. We urge anyone who might need assistance with medications to avoid living at Salem Woods until this is resolved. My relative ended up in respiratory failure after Salem Woods personnel failed to give her critical daily medication for over 3 weeks. First they blamed the patient’s primary care doctor for this, then they blamed the patient instead of taking responsibility. Separately, they admitted their staff failed 10 times in just a 3 week period to log the administration of narcotic pain medication, seriously putting her at risk of receiving a lethal overdose. After we audited their logs, we further discovered that a third medication had not been given for at least 5 days in a row. But when we caught this weeks later and brought it to the attention of the director of nursing, [name removed], she claimed that she spoke to the on duty staff at the time. The staff was then allowed to retroactively log the medication weeks later, claiming that they simply had “forgotten” to log it but “remembered” giving it. Subsequent checking of the medication showed that in fact there remained too much medication in the vial for it to have been administered that many times. My relative complained to the nurse on duty that she was having shortness of breath and wanted to go to the emergency room. Instead of staying with the patient, the nurse ([name removed]) went downstairs and called me to ask what to do. This wasted precious minutes as we found out later. I asked what medications had been given that day. She responded that the medication log from the other nurses was too hard to read so she couldn’t tell. I then had to tell her to call 911 and get back to the room to be with the patient. By then the patient had lost consciousness and needed CPR. She spent the next 2 weeks in and out of hospitals, including ICU where she was intubated. I met with the management of the facility about these issues. They admitted they had issues but offered no actions to remediate them and to date have not addressed the issue with staff. I left the meeting totally dumbfounded and told them they had serious legal and safety liabilities. My relative moved out in [date removed]. When we requested the return of her security deposit, the executive director [name removed] sent my relative a release of liability agreement and stated we would only get the money back if we agreed not to pursue legal action against them. This is extortion on top of what was already terrible injustice to a vulnerable senior citizen who almost died while in their care! There is much more to this incredibly heartbreaking story. I feel terribly for the existing residents of Salem Woods, especially given the Covid related restrictions make it difficult for loved ones to see what’s really going on there. I also feel badly for the many staff who truly seem to care but are managed by people who are incapable taking responsibility for making a safe environment. I feel obligated to speak for the people who can’t and make sure Salem Woods is held responsible.

The respite care was perfect and we had a really good experience with The Residence at Salem Woods. It was a brand new facility, when my father went here they hadn't even been open a year. It was very beautiful.They had amazing staff members and my father loved it, he also had made a lot of friends. My father loved the food here, he also liked that they did open feeding, so you could eat at anytime during the day, there was no schedule. It was more restaurant style. They had ice-cream socials every Friday. I would recommend.

We chose this community because of the staff. They appeared to be concerned and involved with the residents. They stopped to talk to them, interacted with them, and treated them with dignity and respect. I was looking for a comfortable place for my father to be where he wouldn't be just another job, I wanted staff members to be engaged and they fit that bill very well. The room sizes were very large. I have eaten there and the food was very good. I would recommend this The Residence at Salem Woods.

Only 3-years old, the building, rooms, common areas, etc. were all clean and fresh. Very nice landscaping including seating under a covered porch, various outdoor seating arrangements, an outside dining area, and a circular walking path. Rooms included kitchenettes. Menu looked delicious and was available from 7 am to 7 pm. Daily specials also offered. Emphasis on highly individualized attention, especially regarding events and activities. Ability to move from independent to assisted living and back as needed. My brother, husband, and I were all very impressed.

Salem Woods is a lovely, well appointed facility that is cheery and bright, Many in-house activities as well as outside venue trips are available to the residents. The staff are very friendly and helpful. Everyone tries to make the resident experiences as pleasant and enjoyable as possible. Prior to entering, one can meet and discuss how a resident can be assisted and helped with the feeling of concern and caring. Adjusting to a new living situation can be stressful; having kind and caring folks to help with the process is very important. For a new resident and out of town family adapting to a new living situation do suggest: have a way to talk directly to a resident via an in-house phone when the person has not cell or landline would be very helpful and a designated liaison who interacts with the person that the family can contact to check on them would be very helpful.

AMAZING and compassionate staff - the administration, wellness, engagement, and facilities management all sincerely care for the residents at Salem Woods. My parents have been in assisted/independent living for several months and they and our family are super pleased. The onboarding was extremely smooth, there's activities everyday for residents, meals are delicious and the residence itself is gorgeous. We researched for a year before making the decision and are glad we went with Salem Woods. They are like an extended family to us.

I would like to say that the staff has gone above and beyond to make my father feel comfortable and welcome in the community. Everyone from the wait staff in the dining room to the Assistants that help him get ready in the morning as well as everyone else that works at The Residence. I personally could ask for better care for my father. I hope everyone enjoys the same experience as I have.

The staff at Salem Woods is extremely upbeat and friendly! They know every resident by name and work to exceed all expectations. The facility is very clean and "like new". Food, for the most part meets expectations. Activities keep my mom very busy and happy. Support services meet expectations except on rare occasions when the staff is pulled in several directions at once. Medical services have provided valuable support. Overall, my mom and I are very happy with our decision on Salem Woods and would make the same decision again.

The Residence at Salem Woods is the best that I have found after staying in a few other facilities. They go beyond helping dementia and mental problems in all the support areas. They not only supported my ill wife, but me in my grief throughout this long difficult ordeal. Toward the end we almost became like family when my wife finally passed away, two of them even came to the wake [names removed], the floor manager and nurse's aid. Beyond the call of duty. Towards the end they even got her an air mattress to prevent bed sores and a extended wheel chair and a hospital bed at no cost. The facility is relatively new and so has all the newer items such as rooms, bathrooms, large outdoor patio, library, dining room etc. In the country atmosphere it blends into the country side I would also like to commend [name removed] (sales manager) of course [name removed] (floor manager) [names removed], and a host of others . Don't stay at Marland Place or Bright View if you want to keep your money.