Greystone Farm at Salem

The community is very clean and well kept and well taken care of. They couldn't be nicer! They are courteous, on top of things, and they take care of people. We have been very happy with Greystone Farm. We do wish, however, that they were easier to reach on the phone. If we are able to get through and leave a message, it can be a while before we get a response. This only happens about 50% of the time, however.

Grey Stone has provided great care to my 89 year old mother in their Harbor Memory Care unit 24/7. My mother depends on 1:1 assistance to meet all her needs throughout the day, including the use of specialized adaptive equipment. You’ll find the staff is friendly and caring beginning right at the desk when you walk in through the front door. The sales, administrative, cafeteria, and staff in general are always available to make their residents and families feel comfortable in their living environment. The nursing staff is very caring and readily available to assist with any medical needs that arise as well. The aids who work directly with the residents and provide their day to day care are phenomenal. They work as a team and are the backbone that supports the needs of everyone who resides there. As Grey Stone does cost somewhat more than others facilities in the area, I do feel they should offer higher salaries to the aids who work within the Harbor unit, to enable them to remain and establish a long term career there. It is a very demanding job that is both compassionately and professionally met by everyone who works there, which makes me feel very comfortable when I leave after my visit with my mother. I would highly recommend sending my loved one to live at Grey Stone in Salem, NH

my family member who is a resident had a serious fall while entering the build after a visit with the family .. someone outside went to get help but no staff came out to help . So sad we had to help her up and carry her in ourselves not knowing her injuries. While in the lobby we were waiting for assistance but no one offered for at least ten minutes. An ambulance was called and she was taken to hospital!! I was completely shocked that this is a facility that takes care of the elderly and no one bothered to help !!