The Oaks at Bartlett, a CCRC

We have remarkable, dedicated staff giving 110% to ensure every resident has had the opportunity to be in engaged in activities in The Oaks and out in the community. I have been here for 5 years and have always felt safe.

This is a nice community and the people there are very friendly and active. They have a lot of activities and buses for the residents to to go to stores and more. The amenities are nice and works out well with an active independent living community.

I moved in right before the pandemic. Dont know if I would have survived alone. We were well taken care of. Staff went out of their way to make a bad situation good. Love the pool, the food is great it was the best decision I ever made.

This is a very warm and comforting environment. The staff really take the time to address any issues. They will also go out of their way to make sure that the residents are living a quality life here.

Great community, very friendly people. Many activities Daily Mass Good variety of food nice pool very nice walking paths with turtles and birds.

I have lived at The Oaks with my husband for thirteen years. This was one of the best decisions we ever made. As we get older, we are supported by a service-oriented staff and a family of residents that we have come to know as friends. Even through the Covid experience, we were kept safe and secure in a caring atmosphere.

My dad had hip surgery and then when into Clare Oaks rehab. He had no infection when he entered their facility. Within two - three weeks he died. We learned from the ER doctor that he was severely dehydrated when brought in by an ambulance from their rehab center. He had a urinary tract infection which really turned out to be sepsis. He was in renal failure. He died within two/three days. We would speak to my dad on his cell phone daily. He told us he didn’t feel well so we would try to call the nursing staff. We had to ring and ring for at least a half hour before someone answered. Sometimes no one answered. We had to go through their security officer to get them to answer the phone! It was ridiculous. On Super Bowl Sunday we learned that he was in feces for up to eight hours. He pressed the nurse button. One nurse came in and said they would get help. They never returned. Please don’t send your love there unless you can watch them 24/7.

Clare Oaks is bankrupt. Clare Oaks lost a $4.1 million dollar lawsuit when a jury found that a resident's medications were mismanaged leading to negative health consequences. If you love your parent, do not put them in this facility. You will regret it forever.

My mother was in Clare Oaks two years in a row for falls and rehab. The facility is clean; personnel in every area are exceptional. Nurse [name removed] was exceptional, especially after my mother was discharged when I had to contact her numerous times for explanations. She was pleasant and caring. All other staff were very accommodating.

I appreciated the good care by nurses and assistants.

[Names removed] in the Dining Room are wonderful! Please keep them. Sorry I had to leave before my 100 days.

The care and services here are top notch; therapy exceeded expectations; good environment; clean. Would highly recommend to others. Everyone was very helpful and accommodating. The variety of scheduled activity programs seem fine, but I did not participate by choice.

Exceptional services were provided by: nurses [names removed]; CNAs [names removed]; physical and occupational therapists [names removed]; and kitchen helpers [names removed].

My mom is at Assisi at Clare Oaks, and I couldn't be more pleased. What a wonderful environment you have provided for her. It looks and feels like home; clean, personal touches and a caring loving staff. In particular I want to mention the nurses [names removed]. They both are attentive, kind and respectful to all the residents. I personally have stories to tell about their professionalism, and would love to tell them all. Also, you have a wonderful activities department and staff. Every time I come to call on Mom, she is being mentally stimulated, entertained and included in an activity. WOW! Thanks for including her and keeping her engaged and mentally alert. I personally would like to recognize [names removed]. These two ladies are charming, kind, respectful, happy, and just a joy to be around. Their love for their job shows in their work. Their love for their patients show in their faces. This world needs more people like them in it. Again, I could tell you countless stories of their GIFT for this job. Thank you for making mom's life at Assisi Clare Oaks a quality life.

The admissions process was quick, easy and straight-forward. The nursing, therapy and social services staff members all were competent, professional and friendly. Also activities were readily available and appropriate to my needs.

I particularly liked the variety of food offered.

This was my third stay at Assisted Healthcare. The care is always consistently good. I wouldn't think about going anywhere else.

This facility and staff are top-notch in every way. Far better than other rehab-nursing care facilities I have had experience with. This is definitely a 5-star facility.

Great place for rehab, great staff including nurses and therapists. Very clean environment.

I live in the Independent Living area in Care Oaks and it is so great to have a place "right at home" at which to do therapy after hospitalization. The staff are so very caring and thoughtful, they really care about the patients and go out of their way to assist you.