The Heritage at Delray

New owners came in mid April and promptly fired almost the entire management of the community. They are operating on a skeleton staff. No one answers the phones , they didn’t pay the FPL bill and the power went out. They should be ashamed of themselves.

We went with this facility. Good tour, great size room, helpful staff. PROBLEM - after two months, just told the company has been bought. Uncertain about future cost and service. The staff has turned over so many times in the past two months, not sure who to contact on this. There are three meals, but breakfast is too early. I have eaten dinner once and there were two choices. Food was ok, but not great. Not like advertised, but the dining room staff was excellent. Communication via loud speaker which is almost impossible to understand. My hearing is normal, but I could not make out the announcement.

Mom and I toured Grand Villa on multiple occasions, each time we were treated with care and respect. Once Mom decided “it was time” to move into her new home she was welcomed with open arms. Not only does the staff fully address the resident they continually include the family and provide open communication and reassurance. The apartment is clean and bright and any concerns were addressed immediately. Mom is happy in her new home and the transition was so smooth thanks to the caring staff and residents.

For my mother in law, I rate Grand Villa 5/5 on everything, especially value for the cost. She is provided with everything / personal items she needs. And she is very happy there. We like that it's a larger facility. We have no complaints at all.

Our entire family were very impressed with the staff and all the move in information and assistance that they gave my father as he entered Grand Villa West. He's doing really well thanks to everyone there that helped out. Our first impression of the facility was that it is very clean and staff are very helpful and friendly. Thanks for everything.

From the time I made my decision to move to Grand Villa, [name removed] and [name removed] guided me and made me feel that the really cared about me. [name removed] knew my needs and saw to it that I received the apartment that I asked for. [name removed] came to my home and helped me select the furniture to take with me. My apartment looks terrific, in part due [name removed] sound advice.

If you are looking for a place for your loved one, I would say you should consider the Grand Villa. I checked a lot of places and I believe I made the right choice by picking Grand Villa, The residents receive 3 meals a day, breakfast, lunch and dinner. The activities are great and the activity director is very good!!

It took almost 4 years to finally get my mom to make the decision to make The Grand Villa home. Everyone did an amazing job communicating and moving my mom. All questions were answered and my mom is comfortable and getting acclimated. I can finally sleep at night knowing she is safe and well cared for. Thanks to the amazing staff.

Found Grand Villa West for my Mom .. I was immediately impressed.. The Staff is amazing.. The facility is spotless.. My Mom loved it immediately.. They have everything & more.. Good food, friendly welcoming atmosphere, shows , lectures, games, exercise.. You name it.. They have it.. If you want to be social all day long.. If you want to chill.. up to you!! Highly recommended!!!

So far, the experience has been really good. Marni who is in charge of leasing was excellent! Answered a ton of questions and showed us around on multiple visits. Plus, introduced my mom to a number of people pre/post moving in. That was super helpful in our decision making process.

They say they are going to do activities and then they do not do them or they cancel them - that has been my loved ones biggest complaint.

There is much room for improvement with the meals and dining service, the servers can be rude. The apartments are nice but the kitchen appliances need updating.

Very friendly staff. Attentive

Each time I travel here from Los Angeles to visit with my Sister, the Staff is very helpful and take the time to speak with me. Clean and professional.

Feels like home is what it truly means. Love this place

All staff is amazing and super personable and helpful. The facility is very clean and beautiful. They always have activities for the residents and take great care of everyone here.

Staff is amazing and extremely helpful

The care and attention my father is getting is a big relief for my family from the Director to the aides everyone is great