The Hearth at Franklin

Our loved one was there for respite care, and when he gets out of skilled nursing he will be going back. He really loved the meals and dining service, and the activities. He is a very active person and was constantly kept busy. We have had nothing but an amazing experience with the people at The Hearth. The business team has really gone above and beyond for our loved one and reaching out to him while he has been away.

I would recommend you check out the community for your family member. The activities, friendliness of the staff, and the community all stand out to me. The staff takes an individualized interest in each resident.

We chose The Hearth at Franklin because it was recommended and I was able to tour the facility at the time and the continuity that I am able to go in since I am her caregiver made a big difference. The room sizes are excellent, they are private rooms as well. They do communicate very well by email to keep families updated. I would recommend to others looking.

The community is very nice on the inside and outside but it is not run well. There are some very nice staff members though. They have above-average room sizes but they have had a lot of employee turnover this year. They have a great location in our community The food needs more seasoning but they have a nice variety.

The caregivers at The Hearth are compassionate and loving. The management leaves much to be desired and did not respond to concerns we expressed. The corporate office referred me back to the local Ex Director. Although disruptive, I ended up moving my parents to another facility in order to receive the care they needed and that we were paying for. Very disappointing.

I think it is a good place. The food is okay, not great. The room sizes are really good. They have a front porch and an outdoor courtyard in the center of the building. They also have a veranda for residents to use. The staff has really improved recently.

It is a great place. My parents have been happy. The food okay. They have different floor plan. The care staff has been great. The administration is not easy to get a hold of. They have done a good job during Covid-19. My parents have felt safe.

[Name removed] was very informative and gave me more information on Veteran benefits and Long Term Health Care. The Hearth had new carpet and paint. I toured a 2 bedroom that felt spacious and was bright and cheerful. The kitchenettes in the Hearth had more counter space and a full size refrigerator. Once again I believe Assisted Living is not appropriate at this time.

Enjoyed the tour with [name removed]. Looks like a very nicely appointed community. My loved one, however, needed a higher level of care (SNF) and so we need to look elsewhere.

No free standing living units

Beware if the facility is still under control of the Director [name removed] and Assistant Director [name removed]. Ever since new management took over in April the entire facility has gone downhill. Staff that was friendly are now scared, grievance forms that contain complaints about medication management disappear even though the wonderful front desk staff say they saw it in the Assistant Directors folder. This place is currently a mess!

Great, friendly community! Nice and clean community with lots to offer. Higher number of male residents than most communities which is important to my father.

Very good experience. I improved physically and emotionally. Good food. Good activities (very well planned). Good therapist. Nurses and aides very good.

I am so grateful for The Hearth at Franklin. I had been struggling to know what the next best step was for mom. One day I stopped at in at The Hearth and met with [Removed]. She broadened my understanding of what my mom was going through and what my mom needed. Mom has been at the Hearth for 3 months. She is enjoying her life there. I know she is safe and cared for. And that means the world to me!

My mother feels like the environment is more like a hospital instead of a home. Different activities get cancelled and the residents that do show up are left with nothing to do. We are thinking about moving her to [Removed]. I feel like [Removed] must be doing something right due to the fact that they are completely full to capacity whereas there are plenty of empty rooms to rent at The Hearth. There is a constant turn over which is another problem. It is almost impossible to talk to someone that is in a position to make decisions. It is, to say the least, a poorly run business. The rooms which should be handicap accessible are not. The door into her apartment and into her bathroom door can accommodate a wheelchair, but not her closet door. Her clothes are hung on her dresser in her room so she can reach them. I could go on and on, but I think this should help people in making decisions for their parents. My mother is 94 years old and until she can be moved, I hate the thought that her last years are not in the best living situation.

Dad is doing well at this community. The staff are caring and responsive, however sometimes they seem to be understaffed. They offer transportation to appointments. The food is very good and they offer a lot of choices. They offer daily activities and they community is taken care of. The community feels bright and cheery. They have a courtyard in the memory care unit that has flowers and places to sit. I like the setup of the community and I would recommend it.

Company: License: assistant living community Combined Assisted Care and Memory Care? Yes # of rooms: 40 37private 3 shared Activities: 8am-6pm Morsher Method Gardens Access to outdoors? Fees: $5395.00 Private $4395.00 Shared Staff: Medical staff: Caregiver Ratio:

Everything is going just fine at The Hearth! My mom just loves it there. The facility is beautiful and very bright. She really likes the staff and the people there, and she has made plenty of friends. At first, she was concerned because of the amount of walking she had to do around the facility, but it is ultimately helping her to regain her strength and mobility.

I absolutely love having Mother reside at The Hearth! I could not ask for better care! [removed]... ALL the nurses are like family. [removed], the manager, is extremely accommodating with all requests. All of the employees are so friendly. I always recommend The Hearth to friends, if and when, they or their family finds to need to move to Assisted Living. I feel I can travel and be away from Mother and she will be well cared for.

I like living here. The people are friendly. The building is very clean. The people are affectionate towards families. The staff helps in every way. The menu always has something good.