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The Haven & The Laurels in Stone Oak

575 Knights Cross Drive, San Antonio, TX 78258

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The Haven & The Laurels in Stone Oak outdoor common area
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Margaret G - Loved one of resident/client
5.0
phemonly excellent - just amazing

My dad was only at The Haven & The Laurels for a short while, but he was pleasantly happy there. The overall experience was absolutely comforting. The experience of moving him in within itself was scary, because it was something we never thought we'd have to do. The staff at The Haven made us feel comfortable with leaving dad there in their care. We initially had a horrible experience with the first hospice service we decided to use. I would never recommend them again. They never follow protocol, didn't follow up on our complaints, and we were just mortified with how they treated dad. The Haven recommend a new hospice service and encouraged us to fire that old service. The new service turned out to be an extremely amazing company. During that time, The Haven had my dads back and the people there picked up the slack from the previous hospice company. They made sure to give us a heads up on what the first service were supposed to be doing, and the fact that they weren't doing it. When we finally hired the new company, The Haven was there holding my hand through it all - as it wasn't a process I wanted to do all over again. I truly believe that had we placed in him another community, we wouldn't have had the same outcome. I would definitely recommend The Haven & The Laurels in Stone Oak to anyone; and especially entrusting them with a parent. It was hard letting go because dad had been living between myself and my sister. It was extremely difficult to allow someone else to care for my dad. We visited a ton of places and we were happy with other places; but all the other communities were a bit too upscale and bougie. The Haven felt like home, and it also felt very comfortable. I can't express the gratitude I have towards the staff there.... Read more

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About the facility The Haven & The Laurels in Stone Oak

Find high-quality assisted living, memory care, and respite care in a homelike environment at The Haven & The Laurels in Stone Oak, a Five Star Senior Living community. Our familiar, residential architecture greets you into our updated interiors featuring dark leather and ornate wood furnishings that create a refined sense of warmth where your loved one will find the care they need in the capable hands of our caregivers.

Community Amenities and Services

Our dedicated staff is available around the clock to give your loved one the personalized care they need. We can provide a wide range of services, including assistance with activities of daily living (ADLs), medication management, diabetic care, and more. And with housekeeping and laundry taken care of, your loved one can enjoy their retirement to the fullest.

Inside our expansive, restaurant-style dining room, pre-arranged table settings await when you sit to enjoy an internationally inspired dish. After great meals, residents have a multitude of opportunities for relaxation and entertainment. Explore our inviting common spaces and stretch of main street shops, like our beauty salon. If you’re seeking excitement and exploration, join in one of our cooking or art classes, happy hours, or educational presentations from guest speakers that promote...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Haven & The Laurels in Stone Oak is a community within Five Star Senior Living properties. See all Five Star Senior Living communities.

Pricing for The Haven & The Laurels in Stone Oak

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Haven & The Laurels in Stone Oak

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Restaurant Style Dining

Room Amenities

Kitchenette
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Property Convenient to Public Transit
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

Spanish
English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Cooking Classes

Reviews for The Haven & The Laurels in Stone Oak

4.2

(44 reviews)

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Cleanliness

4.4

Care services

4.2

Staff

5.0

Meals & dining

4.3

Activities

4.2

Value for cost

4.1

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1-20 of 44 reviews
5.0
June 20, 2022
Margaret G - Loved one of resident/client
Verified Review
phemonly excellent - just amazing

My dad was only at The Haven & The Laurels for a short while, but he was pleasantly happy there. The overall experience was absolutely comforting. The experience of moving him in within itself was scary, because it was something we never thought we'd have to do. The staff at The Haven made us feel comfortable with leaving dad there in their care. We initially had a horrible experience with the first hospice service we decided to use. I would never recommend them again. They never follow protocol, didn't follow up on our complaints, and we were just mortified with how they treated dad. The Haven recommend a new hospice service and encouraged us to fire that old service. The new service turned out to be an extremely amazing company. During that time, The Haven had my dads back and the people there picked up the slack from the previous hospice company. They made sure to give us a heads up on what the first service were supposed to be doing, and the fact that they weren't doing it. When we finally hired the new company, The Haven was there holding my hand through it all - as it wasn't a process I wanted to do all over again. I truly believe that had we placed in him another community, we wouldn't have had the same outcome. I would definitely recommend The Haven & The Laurels in Stone Oak to anyone; and especially entrusting them with a parent. It was hard letting go because dad had been living between myself and my sister. It was extremely difficult to allow someone else to care for my dad. We visited a ton of places and we were happy with other places; but all the other communities were a bit too upscale and bougie. The Haven felt like home, and it also felt very comfortable. I can't express the gratitude I have towards the staff there.

Response from The Haven & The Laurels in Stone Oak

June 21, 2022

Thank you for sharing this story Margaret. We were touched by your kind words for our team and all they did to help you and your dad. It was our honor to care for him, and glad to know that care gave your family such peace of mind. We wish we had gotten the time to know your dad better, and our warmest wishes go out to your entire family.


5.0
March 18, 2022
anonymous - Toured community
Verified Review
Tour experience

I had a good tour experience with The Haven & The Laurels. To us the facility felt very intuitional and we were looking for something that had a homier atmosphere. It was nice but just not the right fit for my loved one.

Response from The Haven & The Laurels in Stone Oak

March 24, 2022

Thank you for visiting us and sharing your thoughts. We invite you and your loved one to visit us again and get to know us a little better, as it is the people who live and work here that make this a special place. We hope to see you again and we'd be delighted to introduce you to some of those wonderful residents who can describe their experiences with how welcoming we are! Please let us know if we can be of further assistance.


5.0
February 22, 2022
anonymous - Toured community
Verified Review
My tour review

The location was a deterrent and we did not want our loved one to be that far away. Other than that this community was okay it was just not the right fit for us.

Response from The Haven & The Laurels in Stone Oak

March 3, 2022

Thank you for taking the time to visit with us and explore our community. Our residents make our community special and we encourage you to get to know them by joining us for a meal -- or better yet consider a short term stay in order to try out senior living before making a commitment. You may find that the warmth and hospitality you'll find at The Haven and The Laurels in Stone Oak make the miles melt away and that we're closer than you think!


4.0
February 8, 2022
Sarah - Loved one of resident/client
Verified Review
friendly staff - would recommend

The staff members reached out to us right away, they were very communicative and gave us a ton of information which was very helpful. Our loved one still likes to walk around and have freedom, and we like how this community is very open and they aren't confined to just one area.

Response from The Haven & The Laurels in Stone Oak

February 10, 2022

Sarah, thanks for sharing your feedback and your recommendation. We're glad to see your loved one enjoys strolling through the community, and appreciate your thoughts about how communicative our team has been as we know that is important to our families.


5.0
November 17, 2021
Francie - Toured community
Verified Review
Our tour experience

Our family had a virtual tour and it is a very nice community, but it was a little to large for our loved one. They have always been on the quiet side and we thought it could be to overwhelming.

Response from The Haven & The Laurels in Stone Oak

December 9, 2021

Francie, thanks for visiting us virtually and sharing your impressions. We're glad you liked what you saw on-line, and would love for you to visit us in person. Doing so will give you a much better feel for the great vibe around our community. While we understand that size can feel overwhelming at first -- especially when viewed on-line -- once you get here you'll find that all of the amenities are close to each resident’s apartment. Our residents and team are also very welcoming, and newcomers find that they make new friendships and feel at home right away. We have a wonderful welcome process to help new residents feel comfortable and engaged from the moment they move into their new home at our community. We'd recommend seeing if your loved one is interested in doing a short “Staycation” with us so they can experience our warmth and hospitality firsthand before making a decision. Please let us know if we can be of further assistance.


4.0
October 19, 2021
anonymous - Loved one of resident/client
Verified Review


4.0
September 7, 2021
anonymous - Toured community
Verified Review
My tour review

I really liked this facility. The facility that we went with was just closer to the house. Great facility and very good tour.

Response from The Haven & The Laurels in Stone Oak

September 29, 2021

Thanks for visiting us and sharing the feedback on your tour. We're glad you were impressed with all you saw. We wish you the best and feel free to reach out to us again in the future if we can be of help to your family.


3.0
July 30, 2021
anonymous - Toured community
Verified Review
My review of The Haven & The Laurels in Stone Oak (Five Star Senior Living)

Our family had an in person tour and unfortunately this was our least favorite tour. The community seemed dark, and the carpets were stained. The lady we toured with was extremely nice, but it was just not very clean. It was last on our list.

Response from The Haven & The Laurels in Stone Oak

August 4, 2021

Thanks for visiting us and sharing your experience. Our maintenance and housekeeping teams work hard to keep the community beautiful and will spend some extra focus on the carpets. Those carpets suffered significant damage earlier this year due to a broken pipe. The good news is that the carpet replacement process is underway and our anticipated date is later this month. To help you get an even better feel for life at The Haven and The Laurels in Stone Oak we would be delighted to connect you with current residents and family members who can tell you about their experiences in our community. Please contact us if we can be of further assistance.


5.0
July 13, 2021
R G - Toured community
Verified Review
My Review of The Haven and The Laurels

This was a nice community. The community had too much to offer for our loved one.

Response from The Haven & The Laurels in Stone Oak

July 16, 2021

Thanks for your feedback R G. We're glad you enjoyed your visit and were impressed by what you saw. Please let us know if we can be an any additional assistance in the future.


5.0
June 20, 2021
anonymous - Toured community

Mom really liked this place. Friendly staff and very informative. Late getting started with the tour due to unplanned tour prior to our arrival. To be a 20 years old facilities, it is very well maintained. Arrived when the sing-along session was being performed by residence, made Mom upbeat and smiling. Studio apartment had a very good layout for sleeping and seating area without being cramped. Walkin shower a little on the small side with no built-in bench. Currently has a waiting list for studio apartments.

Response from The Haven & The Laurels in Stone Oak

June 21, 2021

Thank you for such a nice review. It was good to hear that despite an initial hiccup you had a great tour and were impressed with our community. We're glad you and your mom liked the apartment layout you saw, and more importantly we loved knowing that mom felt so good about the visit. Reading your description of her feeling upbeat and smiling during the sing-along made us smile as well. Please do not hesitate to reach out if you have any additional questions, and we hope to see you and your mom again soon!


4.0
March 15, 2021
anonymous - Loved one of resident/client
Verified Review
I would recommend

They are very flexible with their visitation hours, and the nursing staff stays in touch with you regularly regarding your loved ones needs and any issues that may come up.

Response from The Haven & The Laurels in Stone Oak

March 16, 2021

Thanks for sharing your feedback and your recommendation. We're glad to hear you have been able to visit your loved one frequently. We know how important communication is for all our families so we were heartened to know you feel that the communication with the nursing team has been excellent.


4.0
April 9, 2020
anonymous - Toured community

Talked to [name removed] and discussed moms needs. Saw a snippet of a virtual tour. Did not see any apartments through the tour received the brochure which explained lots of my questions. This facility is not taking any new residents at this time due to the Covid19 virus


1.0
March 15, 2020
Susan from SanAntonio - Loved one of resident/client
THEY ISOLATE MY LOVED ONE BY TAKING THE PHONE AWAY

They ISOLATE MY LOVED ONE BY UNPLUGGING THE PHONE WE PROVIDE AND NOT ALLOWING INCOMING CALLS FROM FAMILY AND OUTGOING CALLS TO FAMILY. They ALLOW OUR LOVED ONE TO SLEEP ALL DAY AND MISS BREAKFAST LUNCH AND DINNER AND OFTEN GO TO SLEEP FOR THE NIGHT UNFED. THIS OFTEN GO ON FOR UP TO 3 OR 4 DAYS AT A TIME. NOW, WITH THE CORONA VIRUS VISITATION RULE OF NO NON ESSENTIAL VISITS TO LOVED ONES, WE CAN'T SEE OUR LOVED ONE OR EVEN TALK BECAUSE THEY UNPLUG THE PHONE IN THE ROOM. THIS IS CRUEL AND UNACCEPTABLE!!!

Response from The Haven & The Laurels in Stone Oak

March 20, 2020

Susan, we treat feedback like this very seriously. I am the Executive Director and would very much like to talk with you about your experience, however we have been unable to locate any information with regard to the incidents you describe in your review. Please contact me at the community at your earliest convenience so we can discuss this in detail as we hold ourselves to the highest standards of care and compassion.


5.0
February 21, 2020
anonymous - Toured community

This community had a very welcoming environment. Beautiful surroundings and enriching programs. Very nice spacious rooms. Restaurant style tables in dinning room gave it a nice elegantly touch. Beautiful large outdoor patio with nice landscaping gardens and nice walking paths with benches though out the garden. Liked the idea of the residence wearing emergency bracelets. Nice and friendly staff. This was definitely in a neighborhood marked by classic southern charm.


5.0
July 17, 2019
Marilyn Asberry - Loved one of resident/client
Great facility!

The Haven & The Laurels in Stoneoak is awesome. The facility is always clean and the people are very courteous. The employees work very hard to take care of our elderly people. My husband & I are so impressed with care that is given. Every one in the facility takes time to help the elderly and give them hope & encouragement. The RN takes care of the meds and the aides pay very close attention to what they are doing. The chef cooks great meals and you have many options. The facilities has many activities for them. Exercise& crafts. Walmart and movies. This facility really gets 5 stars for our family. Best place ever!


4.0
June 13, 2018
anonymous - Toured community

I enjoyed my tour. Beautiful facility with lots of different themed areas for residents to relax. Looks very clean and well maintained. Not sure if residents are high functioning enough to appreciate the various concepts in each area but families and visitors will enjoy their visits.


5.0
June 9, 2018
anonymous - Toured community

The Haven is set up unlike any facility I have seen the colors are very Vivid there's lots of niches for the residence to wander into including a nursery and a pet store. this facility is in my top two. The price was reasonable a little bit more than we want to spend and the only thing I did not like about this place was there are no true walking paths there are only some small outdoor areas. they do have a bird, fish, and turtles though. However the residents cannot just wander into these areas . the areas are locked. Doesn't make any sense to me they should be able to wander into these areas at their Liberty


5.0
June 8, 2018
anonymous - Toured community

The Haven is set up unlike any facility I have seen the colors are very Vivid there's lots of niches for the residence to wander into including a nursery and a pet store this facility is in my top two. The price was reasonable a little bit more than we want to spend and the only thing I did not like about this place was there are no true walking paths there are only some small outdoor areas. they do have a bird, fish, and turtles though. However the residents cannot just wander into these areas the areas are locked. Doesn't make any sense to me they should be able to wander into these areas at their Liberty


5.0
May 25, 2018
Dr. Daniel J Holt - Loved one of resident/client
Mom's New Home

Over the past five years, Mom has been in four other facilities before arriving at The Haven six months ago. Based on my family's experience with the other care centers, we are truly amazed with the professional difference that was so evident the minute we walked in the door. The place is a showcase of vivid color, musical sound tracks, movies, various activities and attention grabbing niches for the residents to enjoy and explore. The management staff is outstanding, nurses and care givers have become trusted close friends and the food is outstanding. Mom has finally found her home and our family couldn't be more happy.


5.0
May 13, 2018
anonymous - Toured community

This place is amazing. The residents look happy. The director knew all the residents by name. The community is designed to meet the needs of all who need memory care. 7 days a week of activities.

Neighborhood around The Haven & The Laurels in Stone Oak

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Frequently Asked Questions about The Haven & The Laurels in Stone Oak

The Haven & The Laurels in Stone Oak offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Haven & The Laurels in Stone Oak has received an average review rating of 4.2 based on 44 reviews. See all reviews.

Call (210) 404-2687 to reach a resident at The Haven & The Laurels in Stone Oak.

To reach a resident at The Haven & The Laurels in Stone Oak call: (210) 404-2687



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.