The Haven & The Laurels in Stone Oak

My dad was only at The Haven & The Laurels for a short while, but he was pleasantly happy there. The overall experience was absolutely comforting. The experience of moving him in within itself was scary, because it was something we never thought we'd have to do. The staff at The Haven made us feel comfortable with leaving dad there in their care. We initially had a horrible experience with the first hospice service we decided to use. I would never recommend them again. They never follow protocol, didn't follow up on our complaints, and we were just mortified with how they treated dad. The Haven recommend a new hospice service and encouraged us to fire that old service. The new service turned out to be an extremely amazing company. During that time, The Haven had my dads back and the people there picked up the slack from the previous hospice company. They made sure to give us a heads up on what the first service were supposed to be doing, and the fact that they weren't doing it. When we finally hired the new company, The Haven was there holding my hand through it all - as it wasn't a process I wanted to do all over again. I truly believe that had we placed in him another community, we wouldn't have had the same outcome. I would definitely recommend The Haven & The Laurels in Stone Oak to anyone; and especially entrusting them with a parent. It was hard letting go because dad had been living between myself and my sister. It was extremely difficult to allow someone else to care for my dad. We visited a ton of places and we were happy with other places; but all the other communities were a bit too upscale and bougie. The Haven felt like home, and it also felt very comfortable. I can't express the gratitude I have towards the staff there.

I had a good tour experience with The Haven & The Laurels. To us the facility felt very intuitional and we were looking for something that had a homier atmosphere. It was nice but just not the right fit for my loved one.

The location was a deterrent and we did not want our loved one to be that far away. Other than that this community was okay it was just not the right fit for us.

The staff members reached out to us right away, they were very communicative and gave us a ton of information which was very helpful. Our loved one still likes to walk around and have freedom, and we like how this community is very open and they aren't confined to just one area.

Our family had a virtual tour and it is a very nice community, but it was a little to large for our loved one. They have always been on the quiet side and we thought it could be to overwhelming.

I really liked this facility. The facility that we went with was just closer to the house. Great facility and very good tour.

Our family had an in person tour and unfortunately this was our least favorite tour. The community seemed dark, and the carpets were stained. The lady we toured with was extremely nice, but it was just not very clean. It was last on our list.

This was a nice community. The community had too much to offer for our loved one.

Mom really liked this place. Friendly staff and very informative. Late getting started with the tour due to unplanned tour prior to our arrival. To be a 20 years old facilities, it is very well maintained. Arrived when the sing-along session was being performed by residence, made Mom upbeat and smiling. Studio apartment had a very good layout for sleeping and seating area without being cramped. Walkin shower a little on the small side with no built-in bench. Currently has a waiting list for studio apartments.

They are very flexible with their visitation hours, and the nursing staff stays in touch with you regularly regarding your loved ones needs and any issues that may come up.

Talked to [name removed] and discussed moms needs. Saw a snippet of a virtual tour. Did not see any apartments through the tour received the brochure which explained lots of my questions. This facility is not taking any new residents at this time due to the Covid19 virus

They ISOLATE MY LOVED ONE BY UNPLUGGING THE PHONE WE PROVIDE AND NOT ALLOWING INCOMING CALLS FROM FAMILY AND OUTGOING CALLS TO FAMILY. They ALLOW OUR LOVED ONE TO SLEEP ALL DAY AND MISS BREAKFAST LUNCH AND DINNER AND OFTEN GO TO SLEEP FOR THE NIGHT UNFED. THIS OFTEN GO ON FOR UP TO 3 OR 4 DAYS AT A TIME. NOW, WITH THE CORONA VIRUS VISITATION RULE OF NO NON ESSENTIAL VISITS TO LOVED ONES, WE CAN'T SEE OUR LOVED ONE OR EVEN TALK BECAUSE THEY UNPLUG THE PHONE IN THE ROOM. THIS IS CRUEL AND UNACCEPTABLE!!!

This community had a very welcoming environment. Beautiful surroundings and enriching programs. Very nice spacious rooms. Restaurant style tables in dinning room gave it a nice elegantly touch. Beautiful large outdoor patio with nice landscaping gardens and nice walking paths with benches though out the garden. Liked the idea of the residence wearing emergency bracelets. Nice and friendly staff. This was definitely in a neighborhood marked by classic southern charm.

The Haven & The Laurels in Stoneoak is awesome. The facility is always clean and the people are very courteous. The employees work very hard to take care of our elderly people. My husband & I are so impressed with care that is given. Every one in the facility takes time to help the elderly and give them hope & encouragement. The RN takes care of the meds and the aides pay very close attention to what they are doing. The chef cooks great meals and you have many options. The facilities has many activities for them. Exercise& crafts. Walmart and movies. This facility really gets 5 stars for our family. Best place ever!

I enjoyed my tour. Beautiful facility with lots of different themed areas for residents to relax. Looks very clean and well maintained. Not sure if residents are high functioning enough to appreciate the various concepts in each area but families and visitors will enjoy their visits.

The Haven is set up unlike any facility I have seen the colors are very Vivid there's lots of niches for the residence to wander into including a nursery and a pet store. this facility is in my top two. The price was reasonable a little bit more than we want to spend and the only thing I did not like about this place was there are no true walking paths there are only some small outdoor areas. they do have a bird, fish, and turtles though. However the residents cannot just wander into these areas . the areas are locked. Doesn't make any sense to me they should be able to wander into these areas at their Liberty

The Haven is set up unlike any facility I have seen the colors are very Vivid there's lots of niches for the residence to wander into including a nursery and a pet store this facility is in my top two. The price was reasonable a little bit more than we want to spend and the only thing I did not like about this place was there are no true walking paths there are only some small outdoor areas. they do have a bird, fish, and turtles though. However the residents cannot just wander into these areas the areas are locked. Doesn't make any sense to me they should be able to wander into these areas at their Liberty

Over the past five years, Mom has been in four other facilities before arriving at The Haven six months ago. Based on my family's experience with the other care centers, we are truly amazed with the professional difference that was so evident the minute we walked in the door. The place is a showcase of vivid color, musical sound tracks, movies, various activities and attention grabbing niches for the residents to enjoy and explore. The management staff is outstanding, nurses and care givers have become trusted close friends and the food is outstanding. Mom has finally found her home and our family couldn't be more happy.

This place is amazing. The residents look happy. The director knew all the residents by name. The community is designed to meet the needs of all who need memory care. 7 days a week of activities.