The Haven in The Village at Chanticleer

17 Reviews

• (9)

  A Place For Mom

• (8)

  SeniorAdvisor.com

My husband has been a resident at the Haven for two years (as of Aug 2019). My family and I have been very satisfied with his care and with their care for us as well. We have been pleased with the staff. The management has always been willing to listen to any concerns we have, which have been few. The food is great and the residents have two options to choose from at each meal. The way this facility is set up is what draws me to it also. There are three identical sections and the residents are free to visit any of them. The resident rooms form the perimeter of each section, so when they exit their room they are immediately in their dining or lounging areas. This promotes more socialization and they have no hallway to walk through to get to a dining room, etc. The place is brightly lit, has great décor, is clean (and smells fresh), and has great pictures on the walls in the hallways between the sections. A nurse practitioner who specializes in dementias comes twice every week and can see any resident who may need some medical attention. A hairdresser is there each Saturday and a podiatrist comes every few months. So the residents are well taken care of. I call this "Greenville's hidden gem." The facility isn't fancy on the outside, but take a look inside and you'll be sold! Most of the bells and whistles in the newer facilities are more for the family members to appreciate than the residents in my opinion anyway. Check out the Haven if you are in need of loving care for your loved one.

Placed our last surviving parent in this facility and what a big mistake! If you do not come everyday to check up on their care and make sure they get the appropriate nutrition, your family member is on their own. Witnessed one aid for every 8 patients and if they soiled on their self and needed to be changed, they would have to wait. Many of these patients can not communicate so they suffer in silence. There are also no safety rails on their twin beds. So if they fall, which they will, they will be hurt. So wish we had made other arrangements!

My mother has been at the Haven for almost 7 months now. I was hesitant to place my mother anywhere but I was at the place where I could just not take care of her at home anymore. She wanders and had walked away from home during the night. The staff have been wonderful and helped me to calm my fears overtime. I can relax knowing she is cared for and someone is looking out for her. Although no one can ever care for mom like I do, I can honestly say they try. The building is clean, the food is good, the laundry is done and there is always something going on. I would recommend the Haven to anyone who finds themselves needing a place for their love one. Blessings.